Internet Software and Services
Company Overview of noHold, Inc.
noHold, Inc. develops web-based, self-service, and call center agent-assisted knowledge management solutions for corporations. The company’s products include InstantSupport, a solution for technical support organizations that provides tools to automatically respond to customer questions and Sales Advisors, a set of tools that allow sales organization to turn web site visitors into customers. noHold was founded in 1999 and is based in Milpitas, California.
225 South Milpitas Boulevard
Milpitas, CA 95035
Founded in 1999
Key Executives for noHold, Inc.
Founder, Chief Executive Officer and Director
Chief Technology Officer and Vice President of Engineering
Vice President of Professional Services
Compensation as of Fiscal Year 2016.
noHold, Inc. Key Developments
noHold, Inc. Introduces New Agile Deployment Approach
Sep 29 16
noHold, Inc. introduced a new feature to its AI platform called Agile Deployment Approach. This feature allows companies to go live with a virtual assistant in as short as one week. Agile Deployment Approach differs from the traditional deployment procedure because of its quick implementation, metrics driven content, and strategic positioning. This new feature is being used by several of its current customers. There are two main advantages to this approach including expediency- the obvious benefit is that companies are able to hit the ground running, going live with a virtual assistant in a matter of one week. Relevancy- the advantage of creating a virtual assistant based around direct customer input is that the virtual assistant tends to be naturally relevant to audience from the beginning.
noHold Virtual Assistants Integrate with Oracle Knowledge Base
May 26 16
noHold developed a connector that allows a Virtual Assistant to leverage content that is stored in Oracle's knowledge base. noHold has implemented this type of connector to continue to provide their customers with a world-class customer support experience, without having to transfer existing content to a new knowledge platform. noHold needed a way to keep their content in its current location (Oracle), improve the quality of the Virtual Assistant's solutions (embedding the solutions within one interface), and still maintain the diagnostic and intuitive aspect that the Virtual Assistant is known for. Before the connector was in place, the Virtual Assistant answered users’ questions with links directing out to relevant articles hosted on Oracle's site. Now, with the connector, the Virtual Assistant can pull content from Oracle's knowledge base, and display it directly on the Virtual Assistant interface. This integration has proven beneficial for multiple reasons: Avoid content duplication - eliminates the need to maintain same content in different repositories; Ability to track performance metrics - Metrics captured with the Virtual Assistant can be used to improve content quality in Oracle's knowledge base; Single Point of Search - provides a seamless experience for users.
ViewSonic Corp. Leverages noHold, Inc. A.I. for Next Generation Customer Service
Feb 19 15
noHold, Inc. announced that ViewSonic Corp. has decided to continue its relationship with noHold. ViewSonic and noHold are dedicated to being innovators and share a passion for creating a cutting-edge customer support experience. Before Virtual Customer Assistants became popular, customer-centric brands like ViewSonic, were already seeing the need for 24x7 interactive web support. The company launched its first Virtual Assistant on its support site in 2002. Although this form of self-service technology was new to the market, ViewSonic was already seeing the benefits: reduction of calls in their call center; ability to launch new products without the need to increase support headcount; increased overall customer satisfaction.
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