January 18, 2017 9:21 AM ET

Commercial Services and Supplies

Company Overview of ServiceSource, Inc.

Company Overview

ServiceSource, Inc., a nonprofit disability resource organization, provides employment, training, habilitation, and housing and support services to individuals with disabilities. It offers government services, including administrative support, contract management, logistics, secure mail operations, and total facilities management; manufacturing, assembly, and packaging services; document management services; secure document destruction services; and electronics recycling services. The company also provides customized business services, such as mailroom management, retail support, food, janitorial/custodial, laundry, and other services; and individual services comprising affirmative employmen...

6295 Edsall Road

Suite 175

Alexandria, VA 22312

United States

Founded in 1971





Key Executives for ServiceSource, Inc.

Chief Executive Officer and President
Age: 62
Chief Financial Officer and Executive Vice President
Chief Operating Officer and Executive Vice President
Chief Strategy Officer and Executive Vice President
Executive Vice President of Philanthropy
Compensation as of Fiscal Year 2016.

ServiceSource, Inc. Key Developments

ServiceSource Expands Programs and Services with Award of the Fairfax County Department of Neighborhood and Community Services Senior+ Contract

ServiceSource has been awarded a contract by the Fairfax County Department of Neighborhood and Community Services to operate the Senior + program effective July 1, 2015. This program utilizes innovative strategies to implement inclusive recreation activities at all 14 Senior Centers operated by the Fairfax County Department of Neighborhood and Community Services (NCS) and to provide support to the five Adult Day Health Centers operated by the Fairfax County Health Department (HD). The goal of Senior + is to provide social inclusion services in a multi-disciplinary, cross agency environment in which all participants are provided the opportunity to participate in activities of their choice through the use of various adaptations and assistive technology. ServiceSource will support the Fairfax County departments to assure an environment for seniors which maintains as much independence as possible; preserves dignity and enhances quality of life; provides fun and enjoyment; provides social engagement and relationships with others; supports wellness to the great extent possible; supports life in their home and community; embraces diversity; offers a safe and stable environment; and welcomes family members of participants within all aspects of the program. Senior + services emphasize inclusive activities adapted by a recreation therapist (Certified Therapeutic Recreation Specialist) and case management provided by a Social Worker (MSW). These services, along with marketing and staff training, are designed to provide a successful full continuum of services for seniors. In addition to NCS and the HD, ServiceSource will be working collaboratively with the Fairfax County Department of Family Services (DFS) and the Fairfax-Falls Church Community Services Board (FX-FC CSB) to support older adults along this continuum of services. This contract represents the expansion of the services ServiceSource can and will provide for the community.

F-Secure Selects ServiceSource's Managed Services and Technology for its Global Customer Contract Renewals Management

ServiceSource announced that F-Secure has selected ServiceSource's managed services and technology for its global customer contract renewals management. To meet F-Secure's growing needs, the company selected ServiceSource's managed services and technology solutions to bring best practices and expertise to their current renewals and channel management approach. F-Secure wanted to standardize the management of their recurring revenues. They needed to shift their approach to improve customer retention and drive revenue growth. More specifically, this required a process for measuring renewals with standardized metrics across various geographical locations around the world. F-Secure found that ServiceSource could provide the technology solutions and managed services that would standardize the disparate renewal methods and systems being deployed and, in turn, significantly fuel the company's growth.

ServiceSource Appoints Gregory Hopkins as Chief Customer Officer

ServiceSource announced the appointment of software and technology veteran Gregory Hopkins as Chief Customer Officer, effective April 20, 2015. Hopkins brings over 25 years of experience in the technology industry where he has overseen sales for multibillion dollar companies and maintained the client bases for Fortune 100 companies. Hopkins will spearhead all global sales, marketing and customer-facing initiatives, with an emphasis on accelerating adoption amongst the company's customer base of Fortune 2000 enterprises. Previously, Hopkins was the executive vice president of global sales for Stream Global Services, Inc.

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