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August 31, 2015 5:03 PM ET

Diversified Telecommunication Services

Company Overview of iCore Networks, Inc.

Company Overview

iCore Networks, Inc. provides hosted unified communications and cloud application solutions to businesses in the United States. The company offers Internet phone, IM and presence, click to call, email, Web collaboration, contact center, network service, and Lync-as-a-service solutions; and infrastructure-as-a-service, virtual desktop, disaster recovery and backup, Web content filtering, document management, and outsourced IT solutions. It also provides consulting services, such as IT audits, network evaluation and configuration, IT architecture design, integration, and server support services. The company was formerly known as iCore Advisory Services. iCore Networks, Inc. was founded in 2001...

7900 Westpark Drive

Suite A-315

McLean, VA 22102

United States

Founded in 2001





Key Executives for iCore Networks, Inc.

Founder, Chairman and Chief Executive Officer
Age: 59
Vice President of Financial Planning & Analysis
Executive Vice President of Client Solutions
Chief Compliance and Employee Development Officer
Age: 62
Director of Staffing, Human Resources and Administration
Compensation as of Fiscal Year 2015.

iCore Networks, Inc. Key Developments

Pennrose Selects iCore Networks's Customized and Unified Solution

iCore Networks announced the impact their cloud-based unified communications service has had on their client, Pennrose. Prior to its relationship with iCore, Pennrose. They needed a dependable communications solution to effectively maintain their multi-location and multi-property network infrastructure, while reducing costs and providing on-going support, especially when it came to maintaining copper phone lines. iCore was able to provide Pennrose with a customized and unified solution that drastically simplified their equipment, vendor maintenance requirements, and cost. As the single telecommunications provider for Pennrose, iCore consolidated and unified all of the company's locations, created a streamlined approach to transitions, and for development of new locations. With little flexibility for downtime, iCore worked with Pennrose to quickly install 90 phones in under two hours at their Property Support Center location, which supports 90 employees. iCore's Project Management team has remained ever-vigilant in this multi-location install, as Pennrose has continued to rapidly expand, with new sites needed each and every month. The iCore team was able to install new sites in less than a week, and porting over existing sites takes a maximum period of two weeks. This proactive, lightning-fast turnaround capability, coupled with the high-quality, centralized service, and responsive customer approach is what has continually positioned iCore as a trusted partner for Pennrose.

iCore Networks Opens New Office Facility in Philadelphia

iCore Networks announced that it has opened a new office facility in Philadelphia, PA, growing to 25 employees in that market. This latest expansion follows recent facility openings in other major national markets, including Atlanta and San Francisco as the company moves to serve its nationwide customer base. In the last twelve months, iCore has created over 100 new jobs throughout the country. In 2014, iCore also plans to expand its presence into Boston and New York. iCore’s decision to build a presence in Philadelphia is largely driven by the area’s burgeoning business climate and wealth of opportunities. This move also represents iCore’s ongoing commitment to integrating with and directly serving the communities where it operates, an approach it has maintained since its founding in the Washington, DC area. This expansion will bring positive impacts to the local job market, as well as the robust power and expertise of iCore’s services for maximum business value and utility to spur the area’s business economy forward.

ICore Networks, Inc. Announces Their New Applications on Demand Service Offerings

ICore Networks, Inc. announces that they are offering custom application development integration with clients' enterprise applications. As more and more organizations are moving towards a mobile workforce, the need to have applications easily accessible on mobile device is critical to today's working environment. The ability to access tools that improve communication, collaboration, and productivity among employees, customers and suppliers is therefore becoming increasingly vital. With the launch of iCore's custom application development integration service, the company is taking application on demand a step further. By allowing their clients to customize and tailor their applications to their needs while eliminating upfront capital costs associated with licensing and platform build out, such as API's for financial, CRM, HR and other vertical systems, iCore is building additional value, allowing clients to tailor views to what is important to each individual. Recently, iCore integrated their communication services with the JobDiva SaaS platform, a hosted ERP platform for the Staffing & Recruitment Industry. This integrated application increases efficiency and management of inbound and outbound calling. iCore has also developed a customized application that integrates with a user's call events and their profile, allowing statuses to show whether the person are trying to connect with is 'on the phone' or 'away.' This is a function that is integrated with a user's buddy list and can receive these status updates. Additionally, an example of a more sophisticated integration, iCore is developing a custom application, displaying call center data/statistics in a wallboard --style user interface. This modular wallboard interface will organize, group, and display real-time and interval-reported statistics from iCore's ACD, as well as include call center and agent statistics. As a result, this wallboard tool will drive increased visibility for customer-specific information and data through its robust integration platform and value-added capabilities. Custom application development integration is one of several new cloud-based solutions iCore has developed as part of their ever- expanding product road map based on customer input. iCore's current Workforce Mobility, Applications on Demand, Business Class Connectivity, and Virtualization offerings now enable customers to securely and immediately take advantage of on-demand cloud collaboration and applications. This includes integration with a variety of existing Custom CRMs that have been built by iCore customers for maximum utility and efficiency across their current systems. These solutions allow customers to easily pull records and reports for inbound and outbound calls, while managing their client relationships in a streamlined manner using a familiar system interface. Additionally, iCore's new application development integration solutions have brought expanded solutions for their clients in several other areas, such as Hosted Sharepoint, application delivery, and file sharing; all on a blend of public, private, and hybrid clouds. As enterprises continue to migrate to the cloud, iCore's extended product offerings provide instant and self-provisioning scalability, as well as enhanced cloud-based disaster recovery, business continuity and backup services essential to their growth and continued operational success. iCore has invested over $100 million in its cloud application service network and guarantees unparalleled uptime and reliability.

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