October 22, 2016 12:50 PM ET


Company Overview of HelpSystems, LLC

Company Overview

HelpSystems, LLC provides IT infrastructure software in the areas of systems and network management, business intelligence, and security and compliance for customers worldwide. It offers Robot, an automation software that provides integrated and scalable systems management software; SEQUEL, a data access solution for IBM i; PowerTech that is the source of automated security and compliance solutions for power systems servers running IBM I; Skybot, a job scheduling software; and InterMapper, a network monitoring software. The company also provides AutoMate, an IT and business process automation software platform that integrates and automates disparate applications and technologies; Bytware, a ...

6455 City West Parkway

Eden Prairie, MN 55344

United States

Founded in 1982





Key Executives for HelpSystems, LLC

Chief Executive Officer and Director
Age: 51
Chief Financial Officer
Age: 55
Executive Vice President of Mergers and Acquisitions
Vice President of Technical Services
Vice President of Human Resources
Compensation as of Fiscal Year 2016.

HelpSystems, LLC Key Developments

HelpSystems Announces the Release of Robot HA 12.0

HelpSystems announced the release of Robot HA 12.0. Robot HA is built on the successful RSF-HA software from Bug Busters -- a solution that hundreds of organizations rely on. Working in conjunction with the original architect, HelpSystems has enhanced its performance capacity and added enterprise-class features to accommodate organizations of any size and complexity. Robot HA allows IT teams to replicate their entire production environment or only parts of it to a backup server so business-critical information stays available during planned or unplanned outages. Robot HA features a configuration template that allows for rapid implementation within hours, and it is backed by HelpSystems professional services and support.

HelpSystems Partners with SoftLanding® Systems

HelpSystems announced it has partnered with SoftLanding® Systems, a division of UNICOM® Global, to provide enhanced software development capabilities for IBM i customers. SoftLanding is integrating the HelpSystems application development tool ABSTRACT with its TURNOVER® for iSeries v100 change management software to deliver an enhanced development solution. TURNOVER for iSeries supports repeatable procedures for developing and maintaining IBM i applications, unifying the software development process. ABSTRACT speeds application development with its set of cross-referencing, documentation, and programming tools. When combined, customers will experience increased efficiency and greater control over their development environments.

HelpSystems Announces Executive Changes

HelpSystems announced that Chris Heim, who has served on the board since 2012, will be joining the company as its new Chief Executive Officer. Current CEO, Janet Dryer, has decided to retire after 30 years of successful leadership, including 16 years as CEO. She will continue on the company's board, providing guidance and direction as Chairman of the Board. Most recently, Heim has served as CEO for Amcom Software and Axium Software. The board has also expanded the depth of the management team to support its growth strategy. Mark Ties, current Chief Financial Officer of HelpSystems, will be promoted to a new role as Chief Operating Officer and take on additional leadership responsibilities across the organization. Dan Mayleben, who has held various executive leadership positions at multiple technology companies, will join the Company as its new CFO. Chris and Dan have worked together for the last 11 years, and have a proven track record in growing companies both organically and through acquisitions. Jim Cassens will remain as President of Cross-Platform Solutions and continue leading efforts in the expansion and direction of this high-growth segment of the Company. This expanded leadership team not only leverages the tenure and talent of Mark Ties and Jim Cassens, but also combines their experience with the proven growth and leadership capabilities of Chris Heim and Dan Mayleben.

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