October 26, 2016 11:20 AM ET

Internet Software and Services

Company Overview of RichRelevance, Inc.

Company Overview

RichRelevance, Inc. provides omnichannel personalization solutions to multinational companies to deliver customer experiences across Web, mobile, in store, and other channels. It offers Relevance Cloud, a personalization platform that includes RichRelevance Discover, which enables users to personalize search and browse with the relevant products; RichRelevance Engage that maps individual shopper behavior against advanced targeting and audience segmentation tools to enable marketers to personalize campaigns that deliver relevant content; RichRelevance Recommend, which collects data and uses a machine-learning engine to select the relevant data-driven product recommendations for each customer ...

633 Folsom Street

4th Floor

San Francisco, CA 94107

United States

Founded in 2005





Key Executives for RichRelevance, Inc.

Chief Executive Officer, President and Director
Age: 59
Executive Chairman
Age: 53
Co-Founder and Director
Chief Financial Officer
Compensation as of Fiscal Year 2016.

RichRelevance, Inc. Key Developments

RichRelevance Introduces Find™ the Next Generation of Personalized Search for an Omnichannel World

RichRelevance launched Find™, the newest product in RichRelevance’s product suite. Built on the Relevance Cloud™, Find uses powerful real-time personalization to elevate the site search experience - on every device - by instantly connecting shoppers with the products they intend to buy. Find focuses on the customer, providing highly relevant search results based on real shopping behavior, while also delivering the full range of tools that retailers need to innovate the search experience without reliance on IT resources. With Find, RichRelevance has launched the first comprehensive personalized site search solution available in the market in the last decade. Through the Relevance Cloud, Find leverages omnichannel data on current and past behaviors, as well as brand affinities and price preferences to algorithmically surface the most relevant products for a given query, context and device. Find also introduces Findability, a real-time metric that measures the success or failure of a search query at scale to help retailers understand if their shoppers are locating the items they wish to buy. Find integrates search technology into the Relevance Cloud platform to debut the most innovative technology architecture for site-wide search personalization. The key features of Find include; Personalized Search & Browse: Attribute sort options; algorithmic sorting; contextual considerations; real-time affinities; multi-language; assortment equalizer; predictive faceting; wisdom of the crowds; Shopper Experience: Interactive search results dynamically change as shopper applies filters or additional keywords; visual feedback with explanation of why shopper is seeing particular results; Merchandising Controls: Conditional boosting; conditional burying; filtering; linking Testing & Reporting: personalization MVT; wisdom of crowds MVT; catalog fields MVT; Findability monitor; query alerting.

Barneys New York Teams with RichRelevance to Elevate In-Store Shopping Experience

RichRelevance announced that Barneys New York is using the Relevance Cloud™ personalization platform to power a first-in-kind digital customer experience at its new store in downtown Manhattan. The new store offers a unique and timeless luxury shopping experience, with an emphasis on bringing digital aspects into the store with technology. Barneys New York is the first luxury retailer to integrate iBeacon technology with the Relevance Cloud personalization platform to deliver editorial content to store shoppers. Barneys New York is also using the Relevance Cloud to connect online and offline behaviors and preferences to help sales associates better serve their clients via a customer clienteling app.

RichRelevance and Starmount Enhance In-Store Experience With Omnichannel Personalization

RichRelevance and Starmount announced a strategic partnership to power high-impact, experiences for retailers and store shoppers. The partnership integrates Starmount's Customer Engagement Suite with the independent Relevance Cloud personalization platform to bring product recommendations and content to the POS. More than 230 leading retailers use the Relevance Cloud to power content, offers and product recommendations to shoppers across web, mobile and store. Starmount offers the industry's first fully integrated enterprise solution designed to provide retailers and their customers with a POS experience that includes full omnichannel capabilities. The new partnership gives sales associates instant access to products, promotions and content that reflect each shopper’s history, behavior and preferences across channels, as well as ‘endless aisle’ inventory available in other stores and warehouses. As a result, associates can now offer the most relevant knowledgeable suggestions to each shopper — anywhere in the store and at any point in the customer journey — boosting sales while surpassing customer expectations for a seamless omnichannel experience.

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