March 02, 2015 3:14 PM ET

Software

Company Overview of Varolii Corporation

Company Overview

Varolii Corporation develops and markets on-demand communication software and services. The company offers automated communications, such as flight cancellation notices, fraud detection alerts, outage notifications, customer surveys, medication adherence notifications, payment reminders, and emergency alerts over the phone through text messaging, fax, or email. The company also provides billing, payment, and collection applications; customer loyalty products; and customer service products. In addition, the company offers employee communications for various situations, including simple, outbound, and first responder notifications; and healthcare communications, which enable users to interact ...

821 2nd Avenue

Suite 1000

10th Floor

Seattle, WA 98104

United States

Founded in 1999

287 Employees

Phone:

206-902-3900

Fax:

206-902-3902

Key Executives for Varolii Corporation

Chief Executive Officer and President
Age: 54
Founder and Senior Vice President of Service Deployment
Senior Director of Finance
Senior Director of Operations
Executive Vice President of Professional Services & Technology and Executive Vice President of Business Operation
Age: 76
Compensation as of Fiscal Year 2014.

Varolii Corporation Key Developments

Southwest Airlines Renews Relationship with Varolii Corporation's Interact Platform

Southwest Airlines has renewed its relationship with Varolii Corporation to consistently reach customers, pilots, and employees with critical, time-sensitive information. This three-year agreement extends a relationship that began in 2007. Leveraging the Varolii Interact Platform, Southwest Airlines proactively communicates with customers in nearly real-time - reaching them with personalised messages and self-service options --that allow customers to quickly and easily make changes to their flight itineraries. This effort not only delivers a high quality customer experience, it deflects stress on the carrier's call centers and Customer Service Agents. As part of Southwest's renewal with Varolii, the two companies are making further enhancements to quickly and easily communicate important information to key stakeholders. For instance, the U.S. Department of Transportation (DOT) requires that all airlines notify passengers of any flight status changes or delays within 30 minutes of the change. Leveraging Varolii's Interact Platform, the carrier is not only compliant with DOT regulations but is able to reach customers with important information in less than five minutes. Varolii also enables Southwest to communicate more effectively with pilots and employees. The Varolii Interact platform powers Southwest's Open Time Alerts solution to efficiently match pilot availability with flight needs. The solution helps the carrier quickly staff unassigned flights, ensure on-time flight operations, and reduce costs from a previously manual process. The OTA solution provides pilots with an opt-in program to deliver SMS text messages directly to the employee's mobile device to alert them of open flights and give real-time opportunities to choose their work schedule. Southwest uses Varolii to exchange more than 100,000 OTA messages with pilots each month. For Internal Employee communications, Southwest uses Varolii to share critical information seamlessly with employees across the company. Varolii allows the carrier to communicate new policies, department information, and operational updates to more than 46,000 employees.

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