Afni, Inc. provides contact center, receivables management, insurance, and portfolio purchasing solutions to Fortune 1000 companies in telecommunications, insurance, financial services, and government industries in the United States. It offers customer acquisition services, such as credit application screening, service activation, database marketing, multichannel campaigns, and sales confirmation programs; customer care services, including order processing, technical support/help desk, billing inquiry, and first party collections; and customer retention services, such as win back, loyalty campaigns, save and retention outsourcing, and disconnect recovery programs. The company also provides t...
404 Brock Drive
Bloomington, IL 61702-3097
Founded in 1936
Afni Appoints Kathy Poley as Senior Vice President of Global Contact Center Operations
Jan 22 15
Afni announced that Kathy Poley has been named Senior Vice President of Global Contact Center Operations. In her new role, she will be responsible for Afni's global contact center operations and support organizations. Poley has eight years of experience with Afni, and 25 years in the contact center industry. The depth of her expertise spans client relationship and operations management. Since joining Afni, Kathy has served as Director of Operations, Director of Client Services, and most recently Vice President of Client Services. Prior to joining Afni, Kathy served in senior and executive management roles over operations and client services. Her global experience spans operations and client relationship strategy for the U.S., Canada, India, and the Philippines.
Paul Foust Rejoins Afni as Insurance Industry Sales Director
Aug 7 14
Paul Foust has rejoined Afni as sales director for the insurance industry. He previously worked 10+ years as Afni's director of subrogation operations. He’s now back in a sales role and ready to help insurance companies find more success with claims and policyholder processes. Plus, he’s been around the insurance block.