October 24, 2016 4:59 AM ET


Company Overview of Avaya Inc.

Company Overview

Avaya Inc., together with its subsidiaries, provides contact center, unified communications, and networking products and services worldwide. The company operates through three segments: Global Communications Solutions (GCS), Avaya Networking (Networking), and Avaya Global Services (AGS). The GCS segment offers video and conferencing, communications and messaging, platforms, infrastructure and phones, assisted and automated experience management, performance management, and cloud enablement products for IT infrastructure, unified communications, and contact centers. The Networking segment provides a range of Internet protocol networking infrastructure products, such as Ethernet switches, rout...

4655 Great America Parkway

Santa Clara, CA 95054

United States

Founded in 2000

11,610 Employees



Key Executives for Avaya Inc.

Chief Executive Officer, President, Director and Member of Nominating & Governance Committee
Age: 61
Chief Financial Officer and Senior Vice President
Age: 60
President of Global Field Operations and Senior Vice President of Worldwide Sales
Age: 57
President of Avaya Client Services and Senior Vice President
Age: 60
President of Avaya Labs Research
Compensation as of Fiscal Year 2016.

Avaya Inc. Key Developments

Avaya Announces Preliminary Unaudited Financial Results for Fourth Fiscal Quarter and Full Year Ended September 30, 2016

Avaya announced preliminary unaudited financial results for fourth fiscal quarter and full year ended September 30, 2016. These results include: revenue in the range of $945 million to $955 million, non-GAAP gross margin of approximately 61% to 62%, and adjusted EBITDA up year-over-year to the range of $270 million to $280 million. This results in adjusted EBITDA for the 2016 fiscal year in the range of $926 million to $936 million, up from $900 million for the 2015 fiscal year. Revenue results reflect year-over-year growth in Contact Center and Networking products, and Cloud & Managed Services and sequential growth in Unified Communications products.

Dubai Civil Defence Signs Agreement with Avaya

The Directorate General of Civil Defence, Dubai, has announced an agreement with Avaya to transform its communications capabilities and increase user satisfaction with the department's Smart Communication solutions for customer service, in addition to agreeing to adopt Avaya Equinox, which was announced globally from Gitex The solution, implemented through Connect IT, an Avaya partner, will be developed to its full potential to ensure that happiness of end-users is delivered, of citizens and residents that contact the department, and of employees and teams that need to collaborate to deliver on tasks and projects. Dubai Civil Defence announced the launch of the Third Dimension service, which facilitates communications between customers and consultants from the Directorate to approve building plans, without the need to visit a branch. The technology solution that Avaya is delivering for Dubai Civil Defence consists of numerous communication modes, such as voice calls and message services, instant text messaging among staff, and video calling facilities that can be used at desks, and even on laptops and on mobile phones. The holistic communication solution for a department that has a high number of mobile staff can deliver the same collaborative experience from within as well as outside the physical network. Avaya announced its Equinox unified communications platform, which integrates all communications channels within the applications and browsers employees use most frequently for their work. The Directorate General is the first customer globally to sign an agreement to deploy Avaya Equinox. The Directorate General has increased its focus and investment in this solution with a view to updating its communication systems to increase customer and team engagement and satisfaction. The system is built with strong security parameters, ensuring that sensitive internal and customer communication regarding personal and property safety remains entirely confidential and secure.

Avaya Delivers the Future of UC with Avaya Equinox

Avaya announced a new platform for business communications that fulfills the long-sought promise of unified communications. Avaya Equinox delivers streamlined, mobile-first communications within the applications and browsers employees "live in" for their work. Customizable through the Avaya Breeze Client SDK by vertical industry or worker requirements, Avaya Equinox is supported on desktop or mobile devices, and available out-of-the box on the elegant, all-glass Avaya Vantage device. By consolidating various applications and interfaces into one experience, Avaya Equinox liberates employees and IT departments from disjointed communications that hinder productivity and increase stress. The multitude of real-time and non-real-time communications methods used by workers typically requires a disruptive two- to three-step process of leaving a business application to communicate. Key elements of Avaya Equinox include: Mobile First Experience, Action Oriented Workflow for Immediate Response - Workers can quickly see all scheduled meetings, messaging updates, and communications history in one place and take immediate action with a single touch. Optimized to the device -- mobile, tablet, desktop, browser and Avaya Vantage -- the experience maintains mobile simplicity while embracing the benefits inherent in a wide range of devices; Skip the Download: Collaborate from a Browser - Avaya Equinox enables robust collaboration from within HTML5 browsers with no downloads or plugins needed, due to WebRTC technology. This best- in- class browser experience with full collaboration capabilities eliminates migration challenges for organizations in the process of transitioning desktop business applications to the web and/or shifting applications to the cloud; Drive Performance and Differentiate with Smart Digital Solutions - Embed Avaya Equinox communication and collaboration capabilities within business processes or context, or into any business application to create and integrate unique solutions for vertical needs and competitive differentiation. Extend and accelerate smart digital solution creation with the single solution-wide Avaya Breeze™ Client SDK, workflow automation and Avaya Snapp Store ecosystem. Avaya Vantage runs Equinox right out of the box, but is also infinitely customizable through the Client SDK; Simply Access True Enterprise Class HD Video and Voice Anywhere, Anytime - Provides reliable, secure, high-quality HD voice and video for communication anywhere on any device, with easy, remote access including VPN-less connectivity. One number reach for all devices accelerates enterprise workflows and deployments; workers even can simultaneously use multiple devices; Message with Continuity and Always-On Effectiveness - Persistent, multimedia messaging for text, audio, video, images and files allows employees to access and send team messages in real time -- or anytime. A conversation initiated on the desktop in the morning can be picked back up on the mobile device at lunchtime, for example. Workers can even message those who are offline for more efficient team interaction. One click from the messaging function escalates the session to a call or conference; Reduce the Complexity and Expense of Multiple 'UC' Solutions - Avaya Equinox provides a single platform that supports all the different modes of conferencing. High scale audio conferencing, extensive web collaboration, rich multi-vendor HD video, even event streaming to 100,000 users in an all-in-one software solution. Users have one login and one easy solution to learn, and IT has one solution to support with one set of statistics, single provisioning, and a smaller footprint with higher efficiency and lower costs; Avaya Equinox is generally available globally this calendar quarter, with the advance conferencing capability coming in the first quarter of 2017. The platform is sold on a per-user, suite licensing basis with subscription or perpetual pricing models, along with a traditional concurrent user pricing option for conferencing.

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