January 24, 2017 2:50 PM ET

Software

Company Overview of Avaya Inc.

Company Overview

Avaya Inc., together with its subsidiaries, provides contact center, unified communications, and networking products and services worldwide. The company operates through three segments: Global Communications Solutions (GCS), Avaya Networking (Networking), and Avaya Global Services (AGS). The GCS segment offers video and conferencing, communications and messaging, platforms, infrastructure and phones, assisted and automated experience management, performance management, and cloud enablement products for IT infrastructure, unified communications, and contact centers. The Networking segment provides a range of Internet protocol networking infrastructure products, such as Ethernet switches, rout...

4655 Great America Parkway

Santa Clara, CA 95054

United States

Founded in 2000

10,101 Employees

Phone:

908-953-6000

Key Executives for Avaya Inc.

Chief Executive Officer, President, Director and Member of Nominating & Governance Committee
Age: 61
Chief Financial Officer and Senior Vice President
Age: 60
President of Global Field Operations and Senior Vice President of Worldwide Sales
Age: 57
President of Avaya Client Services and Senior Vice President
Age: 60
President of Avaya Labs Research
Compensation as of Fiscal Year 2016.

Avaya Inc. Key Developments

Avaya To Sell Other Assets

Avaya Inc. is seeking to sell parts of other assets. It is still negotiating deals to sell parts of its others assets. Avaya is hashing out terms of a restructuring deal with creditors. Avaya said it would not sell its call centre business, which it had tried to do in 2016.

Avaya Inc. Announces Unaudited Consolidated Earnings Results for the Fourth Quarter and Year Ended September 30, 2016; Announces Impairment Charges for the Fourth Quarter of Fiscal 2016; Provides Earnings Guidance for the First Quarter of Fiscal 2017

Avaya Inc. announced unaudited consolidated earnings results for the fourth quarter and year ended September 30, 2016. For the quarter, the company's revenue was $958 million compared with $1,008 million a year ago. The decrease was due to lower demand for unified communications hardware. Operating loss was $428 million compared with operating income of $100 million a year ago. Loss before income taxes was $558 million compared with $6 million a year ago. Net loss was $505 million compared with $76 million a year ago. LBITDA was $343 million compared with EBITDA of $203 million a year ago. Adjusted EBITDA was $284 million compared with $246 million a year ago. Non-GAAP operating income was $229 million compared with $202 million a year ago. For the year, the company's revenue was $3,702 million compared with $4,081 million a year ago. Operating loss was $262 million compared with operating income of $371 million a year ago. Loss before income taxes was $737 million compared with $74 million a year ago. Net loss was $750 million compared with $144 million a year ago. Net cash provided by operating activities was $113 million compared with $215 million a year ago. EBITDA was $106 million compared with EBITDA of $748 million a year ago. Adjusted EBITDA was $940 million compared with $900 million a year ago. The company announced impairment of indefinite-lived intangible assets of $100 million and goodwill impairment of $442 million for the fourth quarter ended September 30, 2016. For the first quarter ended December 31, 2016, the company expects revenue in the range of $870 million to $875 million, non-GAAP gross margin between approximately 61% to 62% of revenue, and adjusted EBITDA in the range of $235 million to $240 million or approximately 27% to 27.4% of revenue.

Avaya Announces New York Mets Organization will Implement the Avaya Aura® Platform

Avaya has announced that the New York Mets organization will implement the Avaya Aura® Platform for contact center and unified communications, along with a modern Avaya data core networking infrastructure at Citi Field. The staff in the 100+ agent call center will now have productivity-boosting features such as a single, digital interface for managing all fan interactions, the ability to dial out of email using a single click, and the flexibility to use any available workstation. In addition, new tools will allow the club to better track the number of calls coming in and out of its ticketing department, providing greater visibility into agent performance while capturing the rich customer details that lead to next level of service. Future integration between Avaya Aura and the organization's CRM platform will help ensure that fans have the best possible customer experience when purchasing seats or season ticket packages. With Avaya networking infrastructure that supports enterprise-wide collaboration, Mets team executives will have an integrated voice, video, data, and web communications to manage their mobility and conference needs. Features such as mobile twinning, which automatically enables calls to employees' office extensions to be accessed on their cell phones will effectively mobilize their workforce, ensuring staff can respond no matter where they are without delay.

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