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November 28, 2015 7:07 PM ET


Company Overview of United Services Automobile Association

Company Overview

United Services Automobile Association provides banking and financial products and services for the military community in the United States. The company offers banking products and services comprising checking and savings accounts, and certificates of deposit; auto and personal loans, as well as motorcycle, recreational vehicle, and boat loans; credit cards and home mortgages; extended vehicle protection and car buying services; and credit and identity protection. It also provides auto, renters, homeowners, rental property, personal property, home and property, flood, life, umbrella, small business, recreational vehicle, dental, vision, medicare, long-term care, and other insurance products,...

9800 Fredericksburg Road

San Antonio, TX 78288

United States

Founded in 1922

27,000 Employees



Key Executives for United Services Automobile Association

Chief Executive Officer, President, Director, Member of Executive Committee and Member of Governance Committee
Age: 69
Chief Financial Officer and Executive Vice President
Chief Operating Officer and Executive Vice President
Age: 49
President of USAA Federal Savings Bank
President of Financial Advice & Solutions Group
Age: 49
Compensation as of Fiscal Year 2015.

United Services Automobile Association Key Developments

United Services Automobile Association to Layoff 105 Employees in Addison

United Services Automobile Association is laying off 105 employees and shutting down its real estate fulfillment operations in Addison. In a letter filed with the Texas Workforce Commission under the Worker Adjustment and Retraining Notification Act, USAA said the employees' last official day of work will be Nov. 6, but the affected workers will considered employees through Jan. 1, 2016. The layoffs are part of USAA's effort to consolidate its real estate fulfillment operations. Eligible employees have been offered relocation packages and the chance to transfer to USAA's Phoenix or Tampa locations. Those who do not relocate or who are ineligible for the relocation package will be offered a separation package, USAA said in the letter. After the layoffs, roughly 210 financial planning and advice and mortgage underwriting employees will remain at the Addison office at 15725 N. Dallas Parkway.

The United Services Automobile Association Announces Management Changes

The United Services Automobile Association announced the retirement of Robert Hoyland as Vice President and General Manager of its Tampa operations in March 2015. Replacing Hoyland as USAA's Senior Executive in Tampa will be Yvette Segura. Segura, USAA's next Vice President and General Manager in Tampa, has led property claims operations, national catastrophe operations and international claims operations for USAA. She joined USAA in 1989 and has held a variety of management positions with the property and casualty group of companies across several locations, including Tampa, where she worked from January 2005 to November 2007.

United Services Automobile Association Appoints Jamie Warder as its New President, Effective January 26, 2015

The United Services Automobile Association, or USAA, Bank, has named Jamie Warder as its new president, effective January 26, 2015, reporting to EVP and COO, Carl Liebert, and will be a member of its executive council. During Warder's tenure at Capital One, he was responsible for the national bank's contact centers, operations, stores and physical distribution strategy. Prior to joining Capital One, Warder served as executive vice president of PNC Bank, where he held multiple roles leading consumer bank strategy, customer advocacy, mortgage servicing and multichannel distribution. Warder has also held significant roles at National City Bank and McKinsey & Company.

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