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July 06, 2015 12:47 PM ET

Software

Company Overview of Interactive Intelligence Group Inc.

Company Overview

Interactive Intelligence Group, Inc. provides software and services for collaboration, communications, and customer engagement activities worldwide. It primarily offers Customer Interaction Center (CIC) product suite, a multichannel communications platform that can be deployed on-premises or through the cloud as communications as a service (CaaS). The company’s CIC contact center application suite enables contact centers to automate, route, monitor, record, track, and report on phone calls, fax, email, Web interactions, short message service, and social media in a single or multi-site operations; and CIC solution for Unified Communications allows organizations to route live communications to...

7601 Interactive Way

Indianapolis, IN 46278

United States

Founded in 1994

2,122 Employees

Phone:

317-872-3000

Fax:

317-872-3000

Key Executives for Interactive Intelligence Group Inc.

Co-Founder, Chairman, Chief Executive Officer and President
Age: 59
Total Annual Compensation: $475.0K
Chief Financial Officer, Senior Vice President of Finance & Administration, Treasurer and Corporate Secretary
Age: 61
Total Annual Compensation: $305.0K
Chief Services Officer and Senior Vice President of Services
Age: 41
Total Annual Compensation: $280.0K
Chief International Officer and Senior Vice President of International Sales
Age: 59
Total Annual Compensation: $250.0K
Chief Business Officer and Senior Vice President of North American Sales
Age: 53
Total Annual Compensation: $225.0K
Compensation as of Fiscal Year 2014.

Interactive Intelligence Group Inc. Key Developments

Interactive Intelligence Announces General Availability of Customer Engagement, Unified Communications and Collaboration Services

Interactive Intelligence Group Inc. has announced general availability of its latest customer engagement, unified communications and collaboration cloud services. The Interactive IntelligencePureCloud Communicate?, PureCloud Engage? and PureCloud Collaborate? Pro services are now available for purchase in North America, Australia and New Zealand. Availability in other regions will come soon. These latest services are delivered from the company’s new multitenant, enterprise-grade PureCloud? platform designed for rapid deployment, unlimited scalability, and maximum reliability and security.

Interactive Intelligence Group Inc. Launches New Customer Engagement Cloud Service

Interactive Intelligence Group Inc. has launched a new customer engagement cloud service. Interactive Intelligence designed the new service, PureCloud Engage, to help contact centers accelerate business impact, deliver more consistent outcomes, and innovate the customer and agent experience. PureCloud Engage offers multichannel routing, speech-enabled interactive voice response, outbound campaign management, multichannel recording and quality management, reporting, customer relationship management integrations, and graphical scripting. New PureCloud Engage features will be delivered on a continuous basis. Planned features include a unique capability that incorporates advanced behavioral analytics to automatically match customers and agents based on personality profiles, geolocation and automated learning. Another upcoming feature enables customers to browse agent personality profiles to determine the best match then connect via his or her preferred communications channel. PureCloud Engage is delivered from the PureCloud platform, which runs on Amazon Web Services for maximum reliability, scalability and security. The PureCloud platform is the first enterprise-grade, multitenant, distributed cloud platform built for multi-use cases: collaboration, communications and customer engagement. PureCloud Engage will be offered by the Interactive Intelligence global channel of approximately 400 resellers, and by the company’s direct salesforce. PureCloud Engage will be generally available in North America, Australia and New Zealand by June 30, 2015. General availability is planned for the U.K. and Ireland in third quarter 2015. General availability is planned for the rest of Europe, as well as Japan in fourth quarter of 2015. Other international locations to follow.

Interactive Intelligence Group Inc. Elects Mitch Daniels to Board of Directors

Interactive Intelligence Group Inc. has elected Mitch Daniels to its board of directors. Daniels, a former businessman and public official who was Governor of Indiana from 2005 to 2013, present serves as President of Purdue University.

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