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July 31, 2015 3:41 AM ET

Internet Software and Services

Company Overview of ServiceMax, Inc.

Company Overview

ServiceMax, Inc. provides subscription-based on-demand field service management software solution for businesses. The company offers software in the areas of managing parts, returns, and repairs across any service network; contracts management solution; ServicePulse, a social customer management software; ServiceMax Mobile, a field service management tool for iPads, smartphones, and laptops; and inventory management and logistics control software. It also provides Workforce Scheduling Software, which includes work order management; advanced scheduling; and an automated scheduling, workforce optimization, and dispatch solutions. In addition, the company offers solutions for customer and partn...

3825 Hopyard Road

Suite 300

Pleasanton, CA 94588

United States

Founded in 1999

Phone:

925-965-7859

Fax:

408-727-0004

Key Executives for ServiceMax, Inc.

Chief Executive Officer
Age: 55
Co-Founder and Executive Vice President of Products & Strategy
Co-Founder and Chief Technology Officer
Chief Financial Officer
Chief Operating Officer
Compensation as of Fiscal Year 2015.

ServiceMax, Inc. Key Developments

IBA Selects ServiceMax to Enhance Global Customer Experience and Service Efficiency

ServiceMax announced that it has been selected by IBA to support its global service transformation. ServiceMax will be used by IBA to improve customer support services, maximise engineers' time in the field, minimise maintenance time due to optimised preventive and predictive maintenance plans, improve uptime by reducing repair and upgrade times through remote monitoring, and improved spare parts availability.

Marel Selects ServiceMax for Global Field Service Transformation

ServiceMax announced that it has been selected by Marel. Marel is using ServiceMax to standardise its field service processes across 30 countries worldwide to better monetise its global service operations. With the installed base in the industry, Marel has a network of more than 100 agents and distributors globally. ServiceMax will be used by more than 750 field technicians and internal service personnel to improve visibility of service jobs, better usage of engineers in the field, provide a platform for capturing service leads for cross selling and upselling, reduce paper work, and improve rationalisation with back office systems. ServiceMax will integrate seamlessly with Salesforce CRM.

PTC and ServiceMax to Partner to Provide Comprehensive and Connected Service Solution Offering

PTC and ServiceMax announced that they have agreed to partner to bring together their respective offerings and go-to-market teams to offer a modern, comprehensive, and connected solution for service management. The collaboration consists of jointly marketing, selling, and developing integrations between the companies’ respective products. Through the relationship, PTC and its customers will gain access to ServiceMax’s powerful and modern cloud-based field service management, execution, and mobile delivery capabilities. ServiceMax will benefit by empowering its entire portfolio with the PTC ThingWorx®, IoT platform, facilitating customers’ ability to initiate remote, predictive, and proactive service, as well as outcome-based business models. ServiceMax will also expand its portfolio with the addition of PTC’s advanced, contextual service information and parts management solutions, reach the global base of 28,000 PTC customers, and expand its distribution footprint multifold by leveraging PTC’s world-wide channel network. Upon integration, service organizations will be able to access a complete range of service management applications, consisting of contract entitlements; scheduling and workforce optimization; inventory management, parts planning, and logistics; contextual-enabled service information; and diagnostics.

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