January 20, 2017 1:53 PM ET

Internet Software and Services

Company Overview of ServiceMax, Inc.

Company Overview

ServiceMax, Inc. develops cloud-based field service software solutions that help companies to manage contracts, scheduling, and parts. It offers software solutions in the areas of parts, returns, and repairs management across various service networks; connected services; work order management, advanced scheduling, and workforce optimization; installed base management, entitlements and warranty management, and service and maintenance plans; and mobile field service management. The company also offers ServiceMax Linx for ServicePower, an automated scheduling, workforce optimization, and dispatch solution; ServiceMax Linx for QuickBooks that eliminates double data entry and paper, and collects ...

3825 Hopyard Road

Suite 300

Pleasanton, CA 94588

United States

Founded in 1999





Key Executives for ServiceMax, Inc.

Chief Executive Officer and Director
Age: 56
Co-Founder, Chief Strategy Officer and Director
Co-Founder and Chief Technology Officer
Chief Financial Officer
Chief Operating Officer
Compensation as of Fiscal Year 2016.

ServiceMax, Inc. Key Developments

LJungstrom chooses ServiceMax for Service Business Digitisation

Once deployed, LJungstrom expects to see a 25% reduction in processing time for the two million inspection reports it delivers annually, as well as increasing customer service, cost reductions and other efficiency gains. With more than 12,000 air pre-heaters and gas heaters installed in thermal power generation facilities worldwide, LJungstrom has 100 service technicians performing both maintenance visits, as well as providing remote equipment monitoring. Due to high demands on the power plants, the systems are only shut down for four weeks per year for planned maintenance. All other service visits must take place while the equipment is operational using cameras, drones, and remote diagnostics. Inspection reports are extremely detailed and time consuming to create -- each one averaging about 90 pages -- with technicians having to pull information together from various sources to finalise a report.

ServiceMax and PTC Announce First Deployments of Connected Field Service

ServiceMax announced the inaugural round of customers to successfully deploy ServiceMax’s Connected Field Service (CFS). Customers McKinley Elevator, Elekta and Medivators are among the first to implement the field service industry’s first complete Internet of Things (IoT) solution, connecting previously offline machines directly to technicians in the field. The product, which was rolled out last January, pairs PTC’s ThingWorx IoT platform with ServiceMax’s mobile suite for iPad and laptops to deliver smarter, more agile service in the field. CFS seamlessly combines IoT machine data with field service delivery to provide live asset operational updates, monitoring, machine initiated alerts, connected diagnostics and contextual repair procedures, directly to service professionals on their mobile devices.

IBA Selects ServiceMax to Enhance Global Customer Experience and Service Efficiency

ServiceMax announced that it has been selected by IBA to support its global service transformation. ServiceMax will be used by IBA to improve customer support services, maximise engineers' time in the field, minimise maintenance time due to optimised preventive and predictive maintenance plans, improve uptime by reducing repair and upgrade times through remote monitoring, and improved spare parts availability.

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