February 28, 2015 8:39 PM ET

Internet Software and Services

Company Overview of ServiceMax, Inc.

Company Overview

ServiceMax, Inc. provides subscription-based on-demand field service management software solution for businesses. The company offers software in the areas of managing parts, returns, and repairs across any service network; contracts management solution; ServicePulse, a social customer management software; ServiceMax Mobile, a field service management tool for iPads, smartphones, and laptops; and inventory management and logistics control software. It also provides Workforce Scheduling Software, which includes work order management; advanced scheduling; and an automated scheduling, workforce optimization, and dispatch solutions. In addition, the company offers solutions for customer and partn...

3825 Hopyard Road

Suite 300

Pleasanton, CA 94588

United States

Founded in 1999





Key Executives for ServiceMax, Inc.

Chief Executive Officer
Age: 54
Co-Founder and Executive Vice President of Products & Strategy
Co-Founder and Chief Technology Officer
Chief Financial Officer
Chief Operating Officer
Compensation as of Fiscal Year 2014.

ServiceMax, Inc. Key Developments

ServiceMax Launches Android App

ServiceMax announced they are expanding their field-ready mobile capabilities to more devices with the introduction of the first-ever native ServiceMax Android app. The ServiceMax Winter '15 release also features a completely redesigned version of its award-winning iPad app -- a trailblazing mobile solution that is used by hundreds of field service organizations. The Android app joins the company's suite of field-ready mobile applications, including native apps for iPhone and iPad. Like the ServiceMax iPhone and iPad apps, the new ServiceMax Mobile for Android app offers a complete end-to-end field service solution in the pocket, providing technicians efficient access to the information they need to get their jobs done in the field, quickly and accurately, the first time. ServiceMax Winter 2015 release also includes: Faster implementation times with the ServiceMax Migration Tool which moves custom configurations from Sandbox to Production and vice versa; Swedish language support, becoming the twelfth language supported by ServiceMax applications; New look and feel for iPad users, making it easier for technicians to navigate and simpler to learn and use in the field; More flexibility for service contracts including support for line-level SLAs; Increased configurability with Data Lookup Rules that provide a powerful, generic and configurable object-matching engine; Continued enhancements to scheduling and workforce optimization including long-term projects, all day events and improved usability; New location tracking enables dynamic dispatching for ServiceMax Mobile for iPhone.

ServiceMax Joins New Salesforce Analytics Cloud Ecosystem to Bring In-Depth Analysis to Service Organizations

ServiceMax announced it has joined the Salesforce Analytics Cloud ecosystem to bring in-depth analysis to service organizations and help drive growth. Wave, the Salesforce Analytics Cloud, is the first cloud analytics platform designed for every business user, making it easier than ever for anyone to explore data, uncover new insights, and take action instantly from any device. With the Salesforce Analytics Cloud, companies can combine all the data from their different business systems -- including ServiceMax, Salesforce, and ERPs -- to extract clear business insights and make better business decisions.

Appirio Partners with ServiceMax to Deliver Innovative Field Service Solutions in the Cloud

Appirio announced it has formed a partnership with ServiceMax to provide global business technology consulting and technology implementation services for ServiceMax products across a wide spectrum of geographies and industries. Companies are embracing field service as a revenue powerhouse, unleashed by advancements in mobile technology. As technicians are elevated from merely fixers to customer representatives and field service departments are elevated from cost centers to business drivers, introducing new tools and applications is essential. Field service organizations often require integration to a wide variety of ERP and cloud or on-premises applications to help drive business growth and deliver the best possible customer experience. Appirio enables these organizations to leverage cloud applications to maximize organizational efficiencies by providing visibility and transparency across the enterprise.

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