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April 21, 2015 9:17 AM ET

Internet Software and Services

Company Overview of ServiceMax, Inc.

Company Overview

ServiceMax, Inc. provides subscription-based on-demand field service management software solution for businesses. The company offers software in the areas of managing parts, returns, and repairs across any service network; contracts management solution; ServicePulse, a social customer management software; ServiceMax Mobile, a field service management tool for iPads, smartphones, and laptops; and inventory management and logistics control software. It also provides Workforce Scheduling Software, which includes work order management; advanced scheduling; and an automated scheduling, workforce optimization, and dispatch solutions. In addition, the company offers solutions for customer and partn...

3825 Hopyard Road

Suite 300

Pleasanton, CA 94588

United States

Founded in 1999





Key Executives for ServiceMax, Inc.

Chief Executive Officer
Age: 54
Co-Founder and Executive Vice President of Products & Strategy
Co-Founder and Chief Technology Officer
Chief Financial Officer
Chief Operating Officer
Compensation as of Fiscal Year 2014.

ServiceMax, Inc. Key Developments

ServiceMax Announces Board Appointments

ServiceMax expanded its leadership team with the addition of two Silicon Valley icons to its Board of Directors -- Roger Siboni and Tony Zingale. Siboni brings invaluable leadership and operations experience from more than 20 years at KPMG, where he oversaw the firm's global technology practice and also served as Deputy Chairman and Chief Operating Officer. He also served as CEO of CRM vendor Epiphany, and sits on the boards of Marketo, Dolby Systems, and Cadence. Zingale is Executive Chairman of Jive Software where he was CEO for more than five years. Prior to Jive, Zingale was the CEO of Mercury Interactive and Clarify.

Sky Italia Selects ServiceMax to Digitise Field Service Activities

ServiceMax announced that it has been selected by Sky Italia to digitise all of its field service activities to improve customer satisfaction, drive greater efficiency, and reduce its service costs by 20%. ServiceMax will be used by 1,500 service partners and 200 Sky Shop outlets to manage the dispatch of technicians, automate work orders, and enable cross sell and up sell opportunities onsite. ServiceMax replaces an incumbent field service solution, and was selected based on its ability to deliver end-to-end field service functionality for both online and offline mobile apps, seamlessly integrate with Salesforce CRM, easily scale for sales and service, and provide ease of use for both internal shop outlets as well as external technicians. ServiceMaxs cloud-based apps mean technicians will always be connected and have secure access to customer information 24/7/365 on any device from anywhere. The project, which will be implemented by Deloitte, is due to go live during the summer, and will be deployed on Android and iPad tablet devices.

ServiceMax Launches Android App

ServiceMax announced they are expanding their field-ready mobile capabilities to more devices with the introduction of the first-ever native ServiceMax Android app. The ServiceMax Winter '15 release also features a completely redesigned version of its award-winning iPad app -- a trailblazing mobile solution that is used by hundreds of field service organizations. The Android app joins the company's suite of field-ready mobile applications, including native apps for iPhone and iPad. Like the ServiceMax iPhone and iPad apps, the new ServiceMax Mobile for Android app offers a complete end-to-end field service solution in the pocket, providing technicians efficient access to the information they need to get their jobs done in the field, quickly and accurately, the first time. ServiceMax Winter 2015 release also includes: Faster implementation times with the ServiceMax Migration Tool which moves custom configurations from Sandbox to Production and vice versa; Swedish language support, becoming the twelfth language supported by ServiceMax applications; New look and feel for iPad users, making it easier for technicians to navigate and simpler to learn and use in the field; More flexibility for service contracts including support for line-level SLAs; Increased configurability with Data Lookup Rules that provide a powerful, generic and configurable object-matching engine; Continued enhancements to scheduling and workforce optimization including long-term projects, all day events and improved usability; New location tracking enables dynamic dispatching for ServiceMax Mobile for iPhone.

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