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May 04, 2015 9:18 AM ET

IT Services

Company Overview of Convergys Corporation

Company Overview

Convergys Corporation provides customer management services to communications and media, technology, financial services, retail, and healthcare industries in North America and internationally. The company offers solutions across the customer lifecycle, including revenue generation, customer service, technical support, customer retention, and collection services; and solutions in contact center technology comprising multichannel interaction, cross-channel integration framework, real-time decisioning engine, intelligent notification, campaign management, personalized care, personalized selling, agent productivity, and retention solutions. It also offers analytics and consulting solutions, incl...

201 East Fourth Street

Cincinnati, OH 45202

United States

Founded in 1998

125,000 Employees



Key Executives for Convergys Corporation

Chief Executive Officer, President, Director and Member of Executive Committee
Age: 50
Total Annual Compensation: $867.1K
Chief Financial Officer
Age: 51
Total Annual Compensation: $450.1K
Chief Operating Officer
Age: 52
Total Annual Compensation: $80.8K
Chief Commercial Officer
Total Annual Compensation: $370.6K
Executive Vice President and General Counsel
Age: 60
Total Annual Compensation: $361.8K
Compensation as of Fiscal Year 2014.

Convergys Corporation Key Developments

Michael L. Wooden to Resign as Chief Commercial Officer of Convergys Corporation

On April 28, 2015, Michael L. Wooden, Chief Commercial Officer of Convergys Corporation, notified the company of his intent to resign to pursue other interests. Mr. Wooden will remain with the company through approximately May 22, 2015 to assist with an orderly transition.

Convergys Announces a Strategic Partnership with Nexidia

Convergys, announced a strategic partnership with Nexidia. The partnership will combine Convergys’ customer experience analytics expertise with Nexidia’s Speech Analytics technology – allowing a more focused level of insight. Convergys Analytics will use the technology to offer its clients the ability to gain access to the often-untapped unstructured customer feedback found in spoken conversations between contact center agents and customers. Convergys’ analysts will leverage the data to uncover, explore, and recommend corrective action to resolve clients’ underlying business issues impacting the customer experience.

Convergys Corporation, Annual General Meeting, Apr 22, 2015

Convergys Corporation, Annual General Meeting, Apr 22, 2015., at 12:30 Eastern Daylight. Location: Atrium Two Building, Suite 1900. Agenda: To elect ten directors for one-year terms; to ratify the appointment of the independent registered public accounting firm; to consider approval, on an advisory basis, of the compensation of named executive officers; and to conduct other business if properly brought before the meeting.

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