July 31, 2016 1:55 AM ET

IT Services

Company Overview of Convergys Corporation

Company Overview

Convergys Corporation provides customer management services to communications and media, technology, financial services, retail, and healthcare industries in North America and internationally. The company offers solutions across the customer lifecycle, including sales, customer service, technical support, customer retention, and collection services; and solutions in contact center technology comprising multichannel interaction, cross-channel integration framework, real-time decisioning engine, intelligent notification, campaign management, personalized care, personalized selling, agent productivity, and retention solutions. It also provides analytics and consulting solutions, including post-...

201 East Fourth Street

Cincinnati, OH 45202

United States

Founded in 1998

130,000 Employees



Key Executives for Convergys Corporation

Chief Executive Officer, President, Director and Member of Executive Committee
Age: 52
Total Annual Compensation: $900.0K
Chief Financial Officer
Age: 53
Total Annual Compensation: $480.0K
Chief Operating Officer
Age: 54
Total Annual Compensation: $545.6K
Chief Administrative Officer and General Counsel
Age: 44
Total Annual Compensation: $288.9K
Compensation as of Fiscal Year 2015.

Convergys Corporation Key Developments

Convergys Corp. to Lay Off 375 in Tampa

Convergys Corp. intended to lay off up to 375 employees this fall. The layoff, scheduled for September 23, was disclosed in a Worker Adjustment and Retraining Notification notice.

Convergys Corporation Partners with Telia Norge AS for Network IVR

Convergys Corporation has been awarded the agreement to supply its Network IVR Solution to Telia Norge AS. This service will allow the Norwegian telecommunications provider to offer cloud-based voice and video services to domestic and business subscribers throughout the Nordic region.

Convergys Corporation to Cut 163 Jobs in Jacksonville on August 12, 2016

Convergys Corporation announced that the company will be laying off 163 employees in Jacksonville. The company notified employees late last week about the layoffs. The layoffs are in response to 'evolving business needs of one of clients' and the company is attempting to place some of the layoffs in other programs. The layoffs will happen on Aug. 12, 2016. After the layoffs, Convergys will have 1,200 employees in Jacksonville at its office at 8000 Baymeadows Blvd. and a total workforce of 5,000 in Florida.

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