July 24, 2017 11:31 AM ET

IT Services

Company Overview of Convergys Corporation

Company Overview

Convergys Corporation provides customer management services to communications and media, technology, financial services, retail, and healthcare industries in North America and internationally. The company offers solutions across the customer lifecycle, including sales, customer service, technical support, customer retention, and collection services; and solutions in contact center technology comprising multichannel interaction, cross-channel integration framework, real-time decisioning engine, robotic process automation, intelligent notification, campaign management, personalized care, personalized selling, agent productivity, and retention solutions. It also provides analytics and consultin...

201 East Fourth Street

Cincinnati, OH 45202

United States

Founded in 1998

130,000 Employees

Phone:

513-723-7000

Key Executives for Convergys Corporation

President, CEO & Director
Age: 53
Total Annual Compensation: $925.0K
Chief Financial Officer
Age: 54
Total Annual Compensation: $500.0K
Chief Operating Officer
Age: 55
Total Annual Compensation: $575.0K
Chief Administrative Officer, General Counsel & Corporate Secretary
Age: 45
Total Annual Compensation: $390.0K
Compensation as of Fiscal Year 2016.

Convergys Corporation Key Developments

Convergys Corporation Announces Regular Quarterly Dividend, Payable on July 7, 2017

The company also announced that the board of directors approved raising its regular quarterly dividend 11% to $0.10 per share. The company scheduled the first dividend payment of $0.10 per share on July 7, 2017, to shareholders of record at the close of business on June 23, 2017.

Convergys Corporation Announces Unaudited Consolidated Earnings Results for the First Quarter Ended March 31, 2017; Provides Earnings Guidance for the Second, Third Quarter and Full Year 2017

Convergys Corporation announced unaudited consolidated earnings results for the first quarter ended March 31, 2017. For the quarter, the company reported total revenues of $727.6 million against $722.2 million a year ago. Increase includes a $41 million or 6% contribution from the buw acquisition. Operating income was $48.8 million against $60.4 million a year ago. Income from continuing operations, net of tax was $37.9 million or $0.38 per diluted share against $44.5 million or $0.43 per diluted share a year ago. Net income was $37.9 million or $0.38 per diluted share against $44.5 million or $0.43 per diluted share a year ago. Income before income taxes was $44.8 million against $54.6 million a year ago. Adjusted operating income was $71.3 million against $70.5 million a year ago. Adjusted income from continuing operations, net of tax was $52.1 million or $0.52 per diluted share against $51.6 million or $0.50 per diluted share a year ago. EBITDA was $84.7 million against $97.8 million a year ago. Adjusted EBITDA was $99.0 million against $97.8 million a year ago. Net cash provided by operating activities was $32.9 million against $76.6 million a year ago. Capital expenditures were $8.9 million against $11.0 million a year ago. Adjusted free cash flow was $25.7 million against $67.0 million a year ago. Free cash flow was $24.0 million against free cash flow of $65.6 million a year ago. Net debt totaled $156 million at March 31, 2017, compared with $148 million at December 31, 2016, and $86 million at the end of the first quarter last year. Compared with last year, free cash flow in the first quarter was impacted by the timing of payments on accounts payable and accrued expenses. The company provided earnings guidance for the second, third quarter and full year of 2017. For the quarter, the company expects to see a sequential revenue reduction of 5% to 6%. The company expects seasonal sequential decreases in revenue, EBITDA and EPS in the second quarter of 2017. Profitability will be negatively impacted by investment in agent training and infrastructure in advance of new program ramps later in the year as well as a seasonal revenue reduction. As a result, the company expects to see a sequential operating margin reduction similar to the decrease in the second quarter last year. In third quarter, The company anticipates sequential improvements in revenue as new programs begin to ramp. The company expects sequential improvement in EBITDA and EPS in quarterly results beginning in the third quarter of 2017. Anticipated sequential improvements in profitability as new programs come online. The company expects currency revenue growth of negative 3% to positive 1%, this includes the 3% lift in 2017 from the buw acquisition and a 4% to 5% revenue headwind from their two clients; adjusted EBITDA margin to approximate 12.5%; adjusted effective tax rate to approximate 20%; adjusted EPS growth of negative 3% to positive 3%; adjusted free cash flow to approximate adjusted net income.

Convergys Corporation Presents at Baird's 2017 Global Consumer, Technology & Services Conference, Jun-06-2017 02:35 PM

Convergys Corporation Presents at Baird's 2017 Global Consumer, Technology & Services Conference, Jun-06-2017 02:35 PM. Venue: InterContinental New York Barclay Hotel, 111 East 48th Street, New York, New York, United States. Speakers: Andre S. Valentine, Chief Financial Officer.

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