Get Satisfaction, Inc. provides an online community platform that connects companies with customers to foster relationships that unlock new value for both sides. The company’s platform allows delivering online communities that modernize customer support, accelerate sales, differentiate their brand, and inspire new innovations. Its platform integrates with CRM, helpdesk, product development, and marketing applications. Get Satisfaction, Inc. was formerly known as Satisfaction Unlimited, Inc. and changed its name to Get Satisfaction, Inc. in September 2007. The company was founded in 2007 and is based in New York, New York with additional offices in Austin and Boston. As of April 8, 2015, Get ...
29 West 35th Street
New York, NY 10001
Founded in 2007
Reservations.com Partners with Get Satisfaction to Enhance Support Community for Online Consumers
Jun 24 16
Reservations.com has partnered with Get Satisfaction in the creation of a support platform for online consumers. Get Satisfaction is an open and transparent space where companies can support customers, allow the exchange of ideas, and get feedback about their products and services. Get Satisfaction is fully integrated into Reservations.com website.
Get Satisfaction Announces General Availability of a New Gamification Module for its Online Community Platform
Mar 25 15
Get Satisfaction announced general availability of a new gamification module for its online community platform. An innovative way of recognizing and rewarding members for online behaviors, gamification is perfectly suited for increasing participation in customer communities. Designed for business users, the gamification module -- which gives enterprises an easy-to-use mechanism for increasing community engagement -- is yet another example of Get Satisfaction's commitment to delivering fast time to value when it comes to its customer communities. Numerous companies, including Blackbaud, Blue Jeans Network, Homestead, Hootsuite, Extreme Networks, SPS Commerce, and Telstra are already seeing measurable increases in community contributions by their members, champions, community managers, and employees. Get Satisfaction's new gamification module recognizes and rewards community members for desired actions in a community -- such as answering a question, sharing a best practice, suggesting an idea, or writing a product or service review. With this new option, companies can track members' contributions, award badges to active individuals, and showcase the most prolific contributors, making it easy for companies to identify their advocates and cultivate those relationships. The new gamification module can be easily configured to accelerate a company's specific goals for its community. In a customer support community, gamification increases peer-to-peer support. In communities with innovation as a driver, gamification increases the volume of user-generated ideas. And in communities with a marketing charter, gamification delivers better referrals. Companies can configure and activate the gamification module within minutes.