Company Overview of Enghouse Interactive Inc.
Enghouse Interactive Inc. develops customer contact solutions for organizations of various sizes and industries worldwide. The company’s portfolio of interaction management solutions span omni-channel call centers, computer telephony integration, self-service interactive voice response (IVR), knowledge management, operator consoles, call recording and quality monitoring, media voice services, and outbound dialers. It offers omni-channel contact center solutions that provide an integrated toolbox for managing multiple interactions across voice, email, fax, SMS, Web, or social channels letting customers choose how they want to communicate; IVR and self-service solutions; operator/attendant con...
2095 West Pinnacle Peak Road
Phoenix, AZ 85308
Founded in 1984
Key Executives for Enghouse Interactive Inc.
Chairman and Chief Executive Officer
Chief Financial Officer, Vice President, Treasurer and Secretary
Principal Accounting Officer, Vice President and Controller
Managing Director for Anz
Compensation as of Fiscal Year 2017.
Enghouse Interactive Inc. Key Developments
HelloSpoke Deploys Cloud Contact Center with Enghouse Interactive CCSP
Sep 19 17
Enghouse Interactive reported that HelloSpoke will introduce a new cloud contact center service based on the Enghouse Interactive Contact Center: Service Provider (CCSP) platform. CCSP is a multi-tenant cloud contact center solution designed for VoIP, unified communications and application service providers that leverage the 'as-a-service' model. This cloud solution shifts the financial burden from capital expenditures needed for legacy technology, to a monthly subscription model that drastically lowers price points and barriers to entry. Contact centers become empowered with the flexibility, agility and scalability conducive to growth, available on an as-needed basis.
Enghouse Interactive Introduces Version 10.0 of Enghouse Interactive Communications Center
Jul 19 17
Enghouse Interactive introduced version 10.0 of Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its contact center platform, which boasts new functionality and integration enhancements for agents to deliver an optimal omni-channel customer experience. As the linchpin for Enghouse Interactive's cross-portfolio integration strategy, TouchPoint brings the power of Enghouse Interactive Communications Portal to the SMS channel for Communications Center. The intelligent handling of SMS campaign responses distinguishes messages that require a human touch, such as the rescheduling of an appointment, and automatically routes to agents, enabling a seamless customer journey. Version 10.0's cloud enhancements provide organizations using Skype for Business the choice of working on-premise or allowing trusted cloud and service provider partners to host the solution with the addition of support for Federated Agents. Communication Center now provides enterprise level presence visibility for NEC SV8500 and SV9500 customers. For Avaya IP Office environments, there is multi-node support allowing for geographical distribution of contact center operations.
Lastminute.Com Group Selects Enghouse's Interactive's Contact Center: Service Provider
Mar 22 17
Enghouse Systems Limited announced that lastminute.com group has selected Enghouse Interactive's Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centers. CCSP is replacing several geographically disparate systems and unintegrated point solutions for email, chat, social media and voice. lastminute.com streamlines a previously complex agent workflow, removing multiple interfaces as it automates interaction delivery, regardless of customer location. The solution improves visibility of customer interactions, administration and unifies communications, delivering calls to a SIP softphone on a multi-media PC.
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