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June 03, 2015 4:06 AM ET

IT Services

Company Overview of TeleTech Holdings Inc.

Company Overview

TeleTech Holdings, Inc. provides customer engagement management solutions in the United States, the Philippines, Latin America, Europe, the Middle East, Africa, the Asia Pacific, and Canada. It operates through four segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environment. The Customer Growth Services segment provides t...

9197 South Peoria Street

Englewood, CO 80112

United States

Founded in 1982

44,000 Employees

Phone:

303-397-8100

Key Executives for TeleTech Holdings Inc.

Chairman and Chief Executive Officer
Age: 54
Total Annual Compensation: $1.0
Chief Administrative & Financial Officer and Executive Vice President
Age: 55
Total Annual Compensation: $375.0K
Executive Vice President of Customer Management Services
Age: 55
Total Annual Compensation: $392.7K
Executive Vice President of Customer Growth Services
Age: 53
Total Annual Compensation: $350.0K
Executive Vice President of Global Markets and Industries
Age: 46
Total Annual Compensation: $300.4K
Compensation as of Fiscal Year 2014.

TeleTech Holdings Inc. Key Developments

TeleTech Holdings Inc. Reports Unaudited Consolidated Earnings Results for the First Quarter Ended Mach 31, 2015; Reaffirms Earnings Guidance for the Year 2015

TeleTech Holdings Inc. reported unaudited consolidated earnings results for the first quarter ended Mach 31, 2015. For the quarter, the company reported revenue of $325,521,000 against $302,221,000 a year ago. Income from operations was $26,128,000 against $24,357,000 a year ago. Income before income taxes was $24,440,000 against $24,179,000 a year ago. Net income was $20,035,000 against $21,303,000 a year ago. Net income attributable to the company was $18,772,000 or $0.38 per share diluted against $20,218,000 or $0.40 per share diluted a year ago. Non-GAAP revenue was $335,051,000 against $302,221,000 a year ago. EBITDA was $39,921,000 against $37,443,000 a year ago. Net cash provided by operating activities was $3,820,000 against $13,557,000 a year ago. Total capital expenditures were $13,038,000 against $15,095,000 a year ago. Non-GAAP income from operations was $26,937,000 against $24,897,000 a year ago. Non-GAAP net income attributable to the company was $18,677,000 or $0.38 per share diluted against $18,592,000 or $0.36 per share diluted a year ago. Non-GAAP EBITDA was $43,420,000 against $41,143,000 a year ago. The change in fully diluted non-GAAP EPS was primarily attributable to a $0.035 improvement from operating income, a $0.015 improvement from a lower share count and a $0.03 decrease from higher other expense and income taxes. Cash flow from operations in the quarter was $3.8 million compared to $13.5 million in the year-ago period. The change in its cash flow from operations is almost related to the increase in its accounts receivable balance. Capex is primarily related to new facility builds and expansion, investment in its cloud platforms and other R&D initiatives. The company reaffirmed revenue guidance for the year 2015. For the year, the company expects year-over-year revenue growth estimated between $1.315 and $1.325 billion, reflecting an estimated 4% adverse impact from foreign exchange translation.  Operating margin is estimated at 8.25% (before asset impairment, restructuring and acquisition-related charges), but including an incremental $10 million investment in sales and research and development. Capital expenditures are estimated to be approximately 6% of revenue.

TeleTech Holdings Inc. to Report Q1, 2015 Results on May 11, 2015

TeleTech Holdings Inc. announced that they will report Q1, 2015 results at 5:00 PM, Eastern Standard Time on May 11, 2015

TeleTech Holdings Inc., Q1 2015 Earnings Call, May 12, 2015

TeleTech Holdings Inc., Q1 2015 Earnings Call, May 12, 2015

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