March 27, 2017 9:18 AM ET

IT Services

Company Overview of TeleTech Holdings, Inc.

Company Overview

TeleTech Holdings, Inc. provides technology enabled customer experience services. It operates through four segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environment. The Customer Growth Services segment provides technology-enabled sales and marketing solutions, including sales advisory, search engine optimization, digita...

9197 South Peoria Street

Englewood, CO 80112

United States

Founded in 1982

48,000 Employees

Phone:

303-397-8100

Key Executives for TeleTech Holdings, Inc.

Chairman and Chief Executive Officer
Age: 56
Total Annual Compensation: $1.0
Chief Administrative & Financial Officer and Executive Vice President
Age: 57
Total Annual Compensation: $410.6K
Chief Operating Officer of Customer Management & Customer Growth Services
Age: 57
Total Annual Compensation: $415.4K
Chief Revenue Officer
Age: 55
Total Annual Compensation: $363.5K
Compensation as of Fiscal Year 2015.

TeleTech Holdings, Inc. Key Developments

TeleTech Holdings, Inc. to Open New Customer Experience Center in Las Vegas, Nevada This Spring

TeleTech Holdings, Inc. announced that it will open a new customer experience center in Las Vegas, Nevada this spring. This is the tenth new customer experience center to be opened in the past five years by TeleTech in the United States. TeleTech viewed the Las Vegas market as a prime option for providing services supporting a leading satellite programming provider. Rather than build a new property, the company opted to lease 38,000 square feet of space in the Boulevard Mall located at 3700 S. Maryland Parkway. The center will create up to 400 jobs initially with potential to grow within the Las Vegas market. TeleTech is actively hiring customer experience representatives, along with other key support positions. To learn more about specific opportunities for employment, interested candidates can visit teletechjobs.com Employees will benefit from the opportunity to support a global company, potential career advancement, competitive pay, exciting employee rewards and bonuses, and an interactive work environment featuring foosball and ping pong tables, gaming consoles, and on-site cafeteria and lounge.

Teletech Holdings, Inc. Announces Consolidated Earnings Results for the Fourth Quarter and Full Year Ended December 31, 2016; Provides Earnings Guidance for the Full Year of Fiscal 2017; Announces Impairment Losses for the Fourth Quarter Ended December 31, 2016

TeleTech Holdings, Inc. announced consolidated earnings results for the fourth quarter and full year ended December 31, 2016. For the quarter, the company announced revenue was $344,947,000 compared to $341,816,000 for the same period a year ago. Income from operations was $6,245,000 compared to $25,075,000 for the same period a year ago. Income before income taxes was $6,535,000 compared to $24,485,000 for the same period a year ago. Net loss attributable to the company stockholders was $614,000 or $0.01 per diluted share compared to net income attributable to the company of $17,003,000 or $0.35 per diluted share for the same period a year ago. EBITDA was $24,273,000 compared to $42,462,000 for the same period a year ago. Net cash provided by operating activities was $749,000 compared to $17,586,000 for the same period a year ago. Total capital expenditures were $11,969,000 compared to $17,411,000 for the same period a year ago. Non-GAAP income from operations was $33,195,000 compared to $30,294,000 for the same period a year ago. Non-GAAP net income attributable to the company stockholders was $19,467,000 compared to $23,149,000 for the same period a year ago. Non-GAAP EPS attributable to the company stockholders was $0.42 compared to $0.47 for the same period a year ago. Non-GAAP EBITDA was $53,519,000 compared to $50,138,000 for the same period a year ago. In the fourth quarter, consolidated GAAP revenue increased 0.9% over the same period last year. Adjusted for constant currency revenue was $346.4 million, a 1.3% increase. Fourth quarter operating income was adversely impacted by restructuring charges and impairments totaling $27 million. Adjusted for these charges, on a constant currency basis, operating income was $29.7 million or 8.6%, down 30 basis points from the prior year period but up sequentially by 260 basis points. The sequential improvement is attributable to higher revenue, improved capacity utilization and realized efficiencies from profit improvement initiatives. Negative free cash flow was $11,220,000 against free cash flow of $175,000 a year ago. For the full year, the company announced revenue was $1,275,258,000 compared to $1,286,755,000 for the same period a year ago. Income from operations was $52,752,000 compared to $90,180,000 for the same period a year ago. Income before income taxes was $50,298,000 compared to $85,889,000 for the same period a year ago. Net income attributable to the company stockholders was $33,678,000 or $0.71 per diluted share compared to $61,666,000 or $1.26 per diluted share for the same period a year ago. EBITDA was $121,925,000 compared to $151,926,000 for the same period a year ago. Net cash provided by operating activities was $107,895,000 compared to $133,750,000 for the same period a year ago. Total capital expenditures were $50,832,000 compared to $66,595,000 for the same period a year ago. Non-GAAP income from operations was $89,194,000 compared to $100,094,000 for the same period a year ago. Non-GAAP net income attributable to the company stockholders was $63,146,000 compared to $72,476,000 for the same period a year ago. Non-GAAP EPS attributable to the company stockholders was $1.32 compared to $1.48 for the same period a year ago. Non-GAAP EBITDA was $168,674,000 compared to $173,170,000 for the same period a year ago. Free cash flow was $57,063,000 against $67,155,000 a year ago. On a GAAP basis, the company anticipates full year 2017 guidance as follows (excluding assets being exited, representing $20 million of revenue and breakeven operating income): GAAP revenue estimated to increase 6% to 7% between $1.315 and $1.325 billion, reflecting an approximate 150 basis point adverse impact from foreign exchange rate movements; GAAP operating income margin estimated to a range between 8.1% and 8.3%, reflecting no adverse impact from foreign exchange movements. The company is maintaining its capital expenditure guidance at 4.2% of revenue, of which approximately 65% is growth oriented. Estimated effective tax rate is expected in the range of 22% to 25%. For the fourth quarter ended December 31, 2016, the company announced impairment losses of $26,448,000 compared to $5,034,000 for the same period a year ago.

TeleTech Holdings, Inc. Announces Amendments to Articles of Incorporation

On February 22, 2017, the Board of Directors of TeleTech Holdings, Inc. approved certain amendments to, and the restatement of, the company's Bylaws. The Board approved a comprehensive update to the company's Bylaws including Section 1.4, referencing notice of meetings via modern forms of communication, consistent with Delaware law; Section 1.5, requiring stockholders to give the company notice that they are seeking to act by written consent, and permit the Board of Directors to set a record date for such written consent; Section 1.12, clarifying the mechanics of calling and holding annual and special meetings of stockholders; updating methods of communication that the company uses with its stockholders; Section 6.8, providing for an exclusive forum for adjudication of certain disputes; and an overall refresh of the document to remove redundant and unnecessary provisions.

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