Company Overview of TeleTech Holdings Inc.
TeleTech Holdings, Inc. provides customer engagement management solutions in the United States, the Philippines, Latin America, Europe, the Middle East, Africa, the Asia Pacific, and Canada. It operates through four segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environment. The Customer Growth Services segment provides t...
9197 South Peoria Street
Englewood, CO 80112
Founded in 1982
Key Executives for TeleTech Holdings Inc.
Chairman and Chief Executive Officer
Total Annual Compensation: $1.0
Chief Administrative & Financial Officer and Executive Vice President
Total Annual Compensation: $375.0K
Executive Vice President of Customer Management Services
Total Annual Compensation: $392.7K
Executive Vice President of Customer Growth Services
Total Annual Compensation: $350.0K
Executive Vice President of Global Markets and Industries
Total Annual Compensation: $300.4K
Compensation as of Fiscal Year 2014.
TeleTech Holdings Inc. Key Developments
EXFO Inc. Enters into a Reseller Agreement with Teletech for the TS125 Remote Far End Device
Mar 31 15
EXFO Inc. announced that it has entered into a reseller agreement with Teletech for the TS125 Remote Far End Device. This reseller agreement paves the way towards a complete solution for all operators and contractors with existing methods and procedures in place, where the use of a Far End Device (FED) complements their copper pair quality testing. Coupled with the EXFO MaxTester 600 series (in particular the MaxTester 610 and MaxTester 635), the use of the FED drastically reduces the numbers of truck rolls needed to change the state of the far end of the circuit when performing measurements to assess the copper circuit quality. The EXFO MaxTester 600 remotely controls the FED, instructing it to place short, open or any other terminations at the far end of the copper pair circuit in order to properly conduct measurements.
Teletech Holdings Inc. Announces Unaudited Consolidated Earnings Results for the Fourth Quarter and Full Year Ended December 31, 2014; Provides Earnings Guidance for the Year 2015; Announces Impairment Charges
Feb 26 15
TeleTech Holdings Inc. announced unaudited consolidated earnings results for the fourth quarter and full year ended December 31, 2014. Fourth quarter 2014 GAAP revenue increased 6.3% to $338.2 million compared to $318.1 million in the year ago quarter. Net income attributable to stockholders of the company was $22 million or $0.44 per diluted share against $19.5 million or $0.38 per diluted share reported last year. Income from operations was $30.1 million against $32.8 million and income before income taxes was $32.3 million against $29 million reported last year. Cash flow from operations was $32.2 million compared to $61.4 million in the fourth quarter 2013. Capital expenditures were $15.4 million compared to $18.5 million in the fourth quarter 2013. EBIT was $32.5 million against $29.0 million and EBITDA was $47.8 million against $41.8 million reported last year. Non-GAAP revenue was $344.9 million against $318.1 million reported last year. Non-GAAP income from operations was $32.5 million against $33.02 million reported last year. Non-GAAP net income attributable to stockholders of the company was $23 million or $0.46 per share against $22.3 million or $0.43 per share reported last year. Non-GAAP EBITDA was $49.8 million against $47.3 million reported last year.
Full year 2014 GAAP revenue was $1.242 billion compared to $1.193 billion in 2013. Net income attributable to stockholders of the company was $72.3 million or $1.44 per diluted share against $67.4 million or $1.29 per diluted share reported last year. Income from operations was $96.5 million against $101.4 million and income before income taxes was $100.5 million against $92.1 million reported last year. EBIT was $100.5 million against $92.9 million and EBITDA was $157.1 million against $139.0 million reported last year. Non-GAAP revenue was $1,269.8 million against $1,194.4 million reported last year. Net cash provided by operating activities was $94.1 million against $138 million and total capital expenditures were $67.6 million against $50.4 million reported last year. Non-GAAP income from operations was $106.2 million against $107.9 million reported last year. Non-GAAP net income attributable to stockholders of the company was $76.0 million or $1.52 per share against $77.4 million or $1.48 per share reported last year. Non-GAAP EBITDA was $171.4 million against $160.6 million reported last year. As of December 31, 2014, TeleTech had cash and cash equivalents of $77.3 million and $105.9 million of total debt, resulting in a net debt position of $28.6 million.
For the year 2015, the company estimated year-over-year revenue growth between $1.315 and $1.325 billion, reflecting an estimated 3% adverse impact from foreign exchange translation. Operating margin estimated at 8.25% (before asset impairment, restructuring and acquisition-related charges), but including an incremental $10 million investment in sales and research and development. Capital expenditures is estimated to be approximately 6% of revenue.
For the quarter, the company also reported impairment losses of $373,000.
TeleTech Holdings Inc. Initiates Regular Semi-Annual Cash Dividend, Payable on March 16, 2015
Feb 25 15
TeleTech Holdings Inc. announced that its Board of Directors has approved the initiation of a regular semi-annual cash dividend and an increase in the share repurchase program. An initial cash dividend of $0.18 per common share will be paid on March 16, 2015 to shareholders of record as of March 6, 2015.
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