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March 30, 2015 6:58 AM ET

Gas Utilities

Company Overview of Enbridge Gas Distribution Inc.

Company Overview

Enbridge Gas Distribution Inc., a rate-regulated natural gas distribution utility, distributes and sells natural gas to residential, commercial, and industrial customers in Canada. It serves approximately 2 million customers in its franchise areas of central and eastern Ontario, including the City of Toronto and the surrounding areas of Peel, York, and Durham regions, as well as the Niagara Peninsula, Ottawa, Brockville, Peterborough, Barrie, and other Ontario communities; and Massena, Ogdensburg, Potsdam, and surrounding areas in northern New York State. The company also operates regulated and unregulated natural gas storage facilities in Ontario. As of December 31, 2013, it owned and opera...

500 Consumers Road

North York

Toronto, ON M2J 1P8


Founded in 1848

2,178 Employees

Key Executives for Enbridge Gas Distribution Inc.

President and Director
Vice President of Finance & Regulatory
Director, Chief Executive Officer of Enbridge Inc and President of Enbridge Inc
Age: 54
Vice President and Treasurer
Associate General Counsel and Corporate Secretary
Compensation as of Fiscal Year 2014.

Enbridge Gas Distribution Inc. Key Developments

Accenture Announces Extension to Enbridge Gas Distribution’s Customer Care Business Process Outsourcing Agreement

Accenture announced an agreement extension with Enbridge Gas Distribution Inc. to continue providing business process outsourcing (BPO) services for Enbridge' customer care operations. The original agreement, which began in 2007, has now been extended twice, this time for two years through 2019, building on the companies successful business relationship in providing customer service to more than two million Enbridge customers. The customer care BPO contract extension includes enhanced strategic and operational services. Enbridge and Accenture will collaborate to jointly identify and develop innovations to drive improvements in customer service. Accenture will also leverage its utilities digital capability to help Enbridge achieve improvements in customer satisfaction and the overall customer experience, first call resolution to customer inquiries, and support of Enbridge customers who are taking advantage of electronic billing, new interaction channels and demand-side management options.

Enbridge Gas Distribution Inc. Receives Approval for GTA Project

Enbridge Gas Distribution Inc. announced that it has received approval from the Ontario Energy Board (OEB) to upgrade the backbone of its natural gas distribution system in the Greater Toronto Area (GTA). The GTA Project will provide upgrades to the natural gas distribution system that supplies natural gas to Brampton, Mississauga, Richmond Hill, Vaughan, Markham and Toronto. Construction is expected to begin in late 2014 and finish October 2015. The new pipeline will be comprised of two separate segments (Segment A and B), and will be located mainly in existing utility corridors to minimize disruption in the community. The pipe will also be connected to an existing underground distribution system that delivers natural gas to homes and businesses in the GTA. Segment A will be a 42-inch diameter pipeline that will be located within a designated utility corridor, immediately south of Highway 407. Segment A will travel from Parkway West at Derry Road and Highway 407, approximately 27 kilometres northeast to the existing Albion Station. Segment B will be a 36-inch diameter pipeline that will begin in an existing utility corridor in the City of Vaughan at Keele Street, just south of Highway 407. The pipe will travel approximately 23 kilometres in total -- east past Highway 404 to between Victoria Park and Warden Avenue, and then turn south and travel within a utility corridor to Sheppard Avenue East in the City of Toronto. Two new pressure regulation facilities will connect the new pipelines to the existing system. There will also be an upgrade made to an existing pressure regulation facility at Jonesville Station, located just north of Eglinton Avenue East near Jonesville Crescent.

Union Gas Limited, Gaz Métro Limited Partnership, and Enbridge Gas Distribution Reach Agreement with TransCanada PipeLines to Ensure Access to Diverse, Affordable Natural Gas Supplies At Dawn Hub And Niagara

Union Gas Limited, Gaz Métro Limited Partnership and Enbridge Gas Distribution announced an agreement with TransCanada PipeLines to ensure access to diverse and affordable natural gas supplies. The agreement includes a revised framework for TransCanada's mainline tolls and the proposed Kings North project. The revised project, when combined with Segment A of Enbridge Gas' proposed GTA Project, will provide a new natural gas transportation path through the constrained Parkway to the Maple transportation corridor near Toronto, Ontario, giving consumers in eastern Ontario, Quebec and markets further east, secure access to diverse and affordable supplies of natural gas. This gas will be distributed from the Union Gas Dawn Market Hub in south western Ontario and through Niagara. Details of the agreement will be developed in the coming weeks. While this agreement will increase consumers' access to affordable energy, Union Gas, Gaz Métro and Enbridge Gas are continuing discussions with TransCanada regarding the proposed Energy East Project which would convert a portion of TransCanada's Mainline system from natural gas to oil.

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