July 26, 2016 7:09 AM ET

IT Services

Company Overview of Hinduja Global Solutions Limited

Company Overview

Hinduja Global Solutions Limited provides business process management services in North America, Europe, Asia, and the Middle East. It offers voice and non-voice based services, such as contact center and back office transaction processing solutions. The company provides marketing and digital enablement services, including customer experience management services, digital enablement, social media engagement, and digital marketing services. It also offers consumer interaction services comprising voice solutions, digital assist, social media care, fulfillment solutions, and interaction transformation services. In addition, the company provides business services consisting of analytics and insig...

HGS House, No. 614

Vajpayee Nagar

Bommanahalli

Hosur Road

Bengaluru,  560068

India

Founded in 1973

Phone:

91 80 2573 2620

Fax:

91 80 2573 1592

Key Executives for Hinduja Global Solutions Limited

Global Chief Executive Officer, Manager and Chairman of Risk Management Committee
Age: 52
Total Annual Compensation: 27.7M
Chief Financial Officer and Member of Risk Management Committee
Total Annual Compensation: 16.2M
Compliance Officer and Company Secretary
Total Annual Compensation: 3.6M
Compensation as of Fiscal Year 2015.

Hinduja Global Solutions Limited Key Developments

Hinduja Global Solutions Limited Announces Change of Corporate Office Address

Hinduja Global Solutions Ltd. has informed that the corporate office of the Company has shifted to Hinduja Global Solutions Limited, 1st Floor, Gold Hill Square Software Park, No. 690, Bommanahalli, Hosur Road, Bangalore-560 068, with effect from June 27, 2016.

Hinduja Global Solutions Ltd Unveils DigiCX Suite of Services to Help Companies Deliver Optimized Customer Experiences

Hinduja Global Solutions Limited launched DigiCX, a suite of CX (Customer Experience) services focused on transforming traditional customer experiences. DigiCX leads with self-service intelligently integrating people to help consumers ‘Get the Right Answer Fast’ at every moment of truth using analytics, automation, and artificial intelligence. DigiCX will serve companies by incubating innovative ideas to improve customer experiences and implementing new ways to connect through a Unified Customer Experience Strategy®. DigiCX addresses a clear need in the market to deliver great Customer Experience with asset light services at a fraction of the cost of traditional contact center approaches. DigiCX is already improving NPS and advocacy by reducing effort, increasing revenue with personalization, being always open and automating issue resolution with integrated human assistance at key moments of truth. DigiCX enables seamless pivoting from automated to real-time agent interaction, guiding customers efficiently over a variety of channel options to the right answers to their questions. Current DigiCX solutions like Digi WEB, Digi CHAT and Digi TEXT, along with future offerings, are designed to: Optimize customer experience for web self-service. Intelligently integrate agent support when it adds value. Learn and improve using analytics, artificial intelligence and automation. For example, HGS Digi TEXT service has shown to decrease calls to agents, reducing the cost of voice calls and helping increase customer and agent satisfaction. Similarly, Digi WEB, web self-service capability, is like FAQs on steroids, integrating into every channel and resolving as many as 97% of web inquiries without the need to escalate to a live support agent. DigiCX solutions are powered by HGS Digital Natural Assist (DNA), a unified customer experience platform HGS DNA helps companies save time and money with analytics and automation.

Hinduja Global Solutions Limited Recommends Final Dividend for the Financial Year Ended March 31, 2016

Hinduja Global Solutions Limited has informed that the Board of Directors of the company at its meeting held on May 25, 2016 have recommended a final dividend of INR 1.25 per equity share (12.5%) of INR 10.00 each for the financial year ended March 31, 2016, in addition to two interim dividends of INR 5.00 per share each and one interim dividend of INR 3.75 per share during the financial year ended March 31, 2016. Accordingly, the total dividend for the year ended March 31, 2016 would be INR 15.00 per equity share of INR 10.00 each (150%) which is subject to the approval/confirmation of the shareholders of the company.

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Recent Private Companies Transactions

Type
Date
Target
Merger/Acquisition
June 9, 2016
HGS Colibrium, Inc.
 

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