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February 06, 2016 11:48 PM ET

Professional Services

Company Overview of MSX International, Inc.

Company Overview

MSX International, Inc. provides retail network and human capital solutions. The company offers warranty solutions, including warranty assessment, auditing, pre-approval, process improvement, and training; and Wire IT, a Web-based technology tool that uses warranty claim assessment data to pinpoint weaknesses in warranty processes. It also provides Connect IT, a technical solution for technical helpdesk support, warranty pre-approval support, technical field support, and technical training; and SmartGuide Solution, a transformative retail experience program, and Track IT, a Web-based management tool that offers steering of various process improvement programs and field activities in retail n...

One Detroit Center

500 Woodward Avenue

19th Floor

Detroit, MI 48226

United States

Founded in 1996

3,668 Employees





Key Executives for MSX International, Inc.

Chief Executive Officer and President
Age: 58
Chief Financial Officer and Vice President
Senior Vice President of European Operations
Age: 72
Chief Information Officer, Vice President and Director
Managing Director of United Kingdom, Iberia & South America
Compensation as of Fiscal Year 2015.

MSX International, Inc. Key Developments

MSX International Appoints Donald Don Johnson to Its Advisory Board

MSX International announced that Donald Don Johnson has joined its advisory board. As a board member, Johnson will provide guidance and draw upon his extensive experience to develop the company's strategies and further the growth of its key business units, Retail Network Solutions (RNS) and Human Capital Solutions (HCS). Johnson joins MSXI's advisory board after having recently retired as U.S. vice president for Chevrolet Sales and Service.

Tanvir Arfi Joins Advisory Board of MSX International

MSX International announced that Tanvir Arfi has joined its advisory board. As a board member, Arfi will provide guidance and draw upon his extensive experience to develop the company's strategies and further the growth of its key business units, Retail Network Solutions (RNS) and Human Capital Solutions (HCS). RNS partners with automakers to enhance the retail customer lifecycle, while HCS improves talent acquisition and management for large companies around the globe. Arfi is a business transformation leader with more than 20 years of experience in engineering, operations and general management. He was most recently president and CEO of Robert Bosch's Automotive Service Solutions business.

MSX International Inc. Announces Debt Refinance

MSX International (MSXI) completed the refinancing of its outstanding debt August 21, 2014. MSXI raised $260 million of senior secured credit facilities in a syndicated financing led by RBC Capital Markets and SunTrust Robinson Humphrey Inc. RBC Capital Markets and SunTrust Robinson Humphrey acted as Joint Lead Arrangers on the refinancing and Royal Bank of Canada will serve as the Administrative Agent to the Company. The proceeds of the refinancing were used to repay the debt incurred from the company's previous refinancing transaction in 2012. The refinancing will result in a reduction of MSXI's annual debt interest costs by more than 50%. Included in the new credit facilities, MSXI secured a $40 million revolving credit facility which will be provided by a group of lenders including Fifth Third Bank, FirstMerit Bank N.A., Hitachi Capital America Corp., and JPMorgan Chase Bank N.A.

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