March 04, 2015 10:09 PM ET

IT Services

Company Overview of Orange Business Services

Company Overview

Orange Business Services provides Information Technology and telecom solutions for multinational companies, and small businesses and enterprises in France and internationally. The company offers B2B services, including cloud computing, conferencing, customer contact, machine to machine, mobility management, network, security, voice and telephony, and collaborative services; access, control, and security services for mobile devices; and communications and vertical-specific solutions for the oil and gas industry. It also provides unified communications as a service, including audio and Web conferencing, business together, business together as a service, and flexible SSL; and private WAN-based ...

1 Place des Droits de l’Homme

La Plaine Saint-Denis

Cedex

Paris,  93457

France

Founded in 2006

Phone:

33 1 55 54 22 00

Key Executives for Orange Business Services

Chief Executive Officer
Age: 57
Chairman of Orange, Chief Executive Officer of Orange and Chief Executive Officer of France Telecom
Age: 53
Chief Executive Officer - India
Chief Executive Officer of Russian Branch
Executive Vice President of French Major Accounts
Age: 55
Compensation as of Fiscal Year 2014.

Orange Business Services Key Developments

Orange Business Services Reports Revenue Results for the Fourth Quarter and Earnings Results for the Full of 2014

Orange Business Services reported revenue results for the fourth quarter and earnings results for the full of 2014. For the quarter, revenue declined by 2.2%, due to the downward trend in legacy voice and data services as IT and integration service revenue grew by 2.6% on the fourth quarter of 2013, led by cloud computing security solutions, up by 11% and 37%, respectively. For the full year, the company reported revenue down 3.3% to EUR 6.3 billion, compared with EUR 6.51 billion in 2013. Restated EBITDA declined by 4.1% to EUR 990 million. CAPEX rose by 4.4% to EUR 325 million from EUR 311 million, mainly related to equipment installed at customers' sites.

Orange Business Service Wins Contract with Transcom

Transcom has selected Orange Business Services to supply IP VPN connectivity to the contact centers it operates in Colombia and Spain. The Colombian contact center is part of the company's strategic move into Latin America, which is a vital offshoring destination for Spanish-language customer support. Through the new connectivity, Transcom has reduced operating costs and improved customer experience in the contact centers. The company also benefits from better management visibility and a platform for future business growth in Latin America and beyond. To support its growth and international expansion, Transcom needed a partner to deliver high-quality connectivity to contact centers and home-based agents in Colombia and Spain. The company required operational flexibility and scalability to drive digital transformation across its business. Geographically dispersed workforces and agents have become essential in the contact center industry, and prioritized, reliable connectivity for all agents is vital to maintain high levels of customer service.

Orange Business Services Develops Microsoft Lync-Based Unified Communications and Cloud Collaboration Solution

Orange Business Services is extending its solution to support all companies regardless of their IT environment. Orange Business Services has developed a Microsoft Lync-based unified communications and cloud collaboration solution named Business Together as a Service Microsoft. It has been designed for companies with 500 to 5,000 employees and will be available in Europe by June 2015. With 37% of corporate working time dedicated to communication exchanges, unified communication and collaboration platforms play a major role in improving overall corporate performance. Orange Business Services has been a leader and pioneer in cloud unified communications for the last three years with its Business Together as a Service solution. This new version based on the Lync platform and, when available, on Skype for Business, meets the needs of all companies, regardless of their technology preference. Designed to support new ways of working, Business Together as a Service Microsoft provides a unified interface with the same look and feel as popular consumer tools. User-friendly and integrated to the desktop, it includes all the features required by next-generation communications: presence management, telephony, unified messaging, instant messaging, and conferencing services (audio, web and video). The solution is available on all types of devices (PC, smartphones, tablets) and enables communication with external parties, such as customers, suppliers and partners. Orange Business Services has developed a user-friendly administration portal to create and delete user accounts, manage their profiles and allocate phone numbers with a few clicks. Four preconfigured profiles are available depending on users needs. Companies are invoiced on a pay-as-you-go basis (monthly fee per user and profile) and do not need to make any additional infrastructure investments. Orange Business Services has integrated this solution with other applications, such as its IP telephony solution Business Talk IP to provide the quality audio communications, drawing on its expertise as a leading operator. Orange Business Services both operates and integrates the solution for customers. The Lync platform is hosted and secured in its next-generation data center in Val de Reuil, Normandy, France. Orange Business Services provides access to Business Together as a Service Microsoft through its IP VPN, which offers high levels of security and performance. Organizations can benefit from Orange Business Services unequalled expertise and experience in Lync deployment. It was the first operator to integrate Lync into a managed private cloud, and is now the world leader of Lync corporate integrations with 700,000 users deployed to date.

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