Empresas Lipigas S.A. engages in the distribution and marketing of liquefied petroleum gas in Chile, Peru, and Colombia. It offers natural gas in 5, 11, 15, and 45 kilos cylinders for residential areas; and liquefied natural gas through trucks, for use in industries. The company serves residential, commercial, and industrial customers, as well as transport customers. The company was founded in 1950 and is based in Las Condes, Chile.
Av. Apoquindo 5400
Las Condes, 7560910
Founded in 1950
Lipigas to Enter Colombia Gas Distribution Business
Dec 2 16
Lipigas has created a new subsidiary in Colombia called Rednova. The new company's purpose will be natural gas distribution via pipeline in cities in the country. Lipigas currently controls 14% of Colombia's bottled LPG market.
Lipigas Delivers Enhanced Interactive and Visual Mobile Self-Service Portal
Nov 29 16
Dialogic announced that Lipigas has deployed PowerVille™ Visual IVR from Dialogic to provide interactive service ordering, billing, and account information through a visually-enhanced self-service portal accessible through their customers' smart phones or mobile devices. Telectronic helped Lipigas develop and deploy the PowerVille Visual IVR-based application. Dialogic is at the forefront of developing cutting-edge applications to help its customers meet their business goals and stay ahead of the competition. While efficient operations and cost management are key concerns for Lipigas, the company also places great importance on customer satisfaction and the reputation of both its brand and products. As it faced increasing load on customer care resources due to higher demand for its residential and commercial energy solutions, it proactively sought out ways to reduce congestion on its contact center without compromising customer satisfaction. It selected the PowerVille Visual IVR application to enable an advanced interactive, yet intuitively simplified, customer portal as an alternative to traditional interactive voice response systems. The solution provides customer self-service capabilities in a two-way voice, video, and text enabled mobile-based application that allows customers to see, touch, and navigate through menus visually, as opposed to listening to lengthy prompts when ordering products or checking account information. PowerVille Visual IVR enhances customer self-service activities by providing a visual, app-like alternative to navigating voice-only IVR menus. Unlike voice solutions that can only speak one option at a time, PowerVille Visual IVR displays a full set of menu options on a device's screen all at once, allowing users to quickly choose the path that is right for them. This allows for quicker customer navigation, faster resolution, and the ability to share video, images, and voice, all over the customer's mobile device. These capabilities meshed well with Lipigas' plan to upgrade its customer service portal to better serve its customers, who are increasingly using mobile-based devices to access services from the energy solution provider. Lipigas' residential and business customers can now see their actual bill, order, and coordinate the delivery of services on their smartphones, and if necessary, transfer to a live agent in case they are in need of additional help, all from the same screen on their smartphones. The Visual IVR application also integrates with Lipigas' web portal, so that specific Visual IVR options selected by the customer will link them directly to applicable portal sections providing a better self-service experience. Visit the PowerVille Visual IVR page for more details, including a short demonstration video.
Lipigas Announces Earnings Results for the First Nine Months of 2016
Nov 18 16
Lipigas announced earnings results for the first nine months of 2016. For the period, net income was CLP 30.615 billion, up 5.4% on the same period a year ago. EBITDA was CLP 61 billion, down slightly from CLP 61.391 billion in the year-ago period.