January 21, 2017 2:25 AM ET

IT Services

Company Overview of IPsoft Incorporated

Company Overview

IPsoft Incorporated provides IT and business operations automation solutions. The company offers autonomic IT management solutions, including build-operate-automate-transfer, Automation-as-a-Service, managed services, and IPcenter IT management platform; Amelia, an artificial intelligence platform that automates knowledge work across various business functions; big data analytics; and cloud services that include service and application, storage and network management, monitoring, hardware management, reporting, virtual machines, and design and architecture. It serves finance, government, health care, media, retail, technology, telecommunications, and energy industries; IT service providers; ...

17 State Street

14th Floor

New York, NY 10004

United States

Founded in 1998





Key Executives for IPsoft Incorporated

Chief Executive Officer, President and Director
Chief Executive Officer of EU
Managing Director of India
Managing Director of Nordics
Chief Commercial Officer
Age: 66
Compensation as of Fiscal Year 2016.

IPsoft Incorporated Key Developments

IPsoft Launches an Amelia Mobile Application for iPhone and Android Devices

IPsoft announced the launch of an Amelia mobile application for iPhone and Android devices. The mobile version of IPsoft’s Amelia cognitive agent will enable companies globally to provide a cross-channel customer service experience to their end users. IPsoft’s new application is built on Amelia, an artificial intelligence platform designed to problem-solve like a human, but in a fraction of the time. Through semantic understanding, Amelia interacts with customers through natural language and even senses emotions. With the mobile application, customers have the ability to talk to Amelia, leveraging speech to text translation capabilities that are built into the technology. Integration with voice capabilities on iPhone and Android devices helps to further bring Amelia’s capabilities to life. In client environments, extending Amelia’s use onto mobile will simply involve the installation of the app and requires no further programming.

IPsoft's Artificial Intelligence Solutions Now Available on Carahsoft Technology Corp. GSA Schedule

IPsoft and Carahsoft Technology Corp. announced a partnership. Carahsoft has been named IPsoft's master government aggregator, has added IPsoft's digital labor solutions to its GSA schedule, and will support IPsoft's public sector channel organization by driving demand for the company's artificial intelligence solutions throughout the public sector market. IPcenter, IPsoft's Autonomic IT Service Management Platform, puts the benefits of automation at the heart of government IT service delivery so agencies can make time to innovate. IPcenter's Virtual Engineers automate the interaction between all of the different tools and people in the IT environment. The IPcenter platform automates the end-to-end processes and paves the way for vast increases in productivity without forcing IT departments to replace existing investments. IPsoft's digital labor solutions are available immediately via Carahsoft's GSA Schedule No. GS-35F-0119Y.

IPsoft’s Cognitive Agent Amelia Takes on Pioneering Role in Banking with SEB

IPsoft announced that SEB will integrate Amelia into its customer service operations around year end. The Swedish bank will be the first in the industry to embrace IPsoft’s cognitive technology in order to deliver an enhanced customer experience for its million-strong client base in Sweden using local language. The decision to place Amelia in the front office builds on the successful first phase deployment of Amelia in an internal IT Service Desk supporting SEB’s 15,000 strong workforce. By employing Amelia, the bank is accelerating progress towards its innovation goals and differentiating its service from others in the market. IPsoft will also help SEB set up its own cognitive centre of excellence in order to build an in-house talent pool of individuals who can mentor Amelia. They will supervise her learning, monitor her performance and identify new opportunities for applying this technology to re-shape customer journeys. This initiative sets a new standard for enterprises that are adapting their skills base to optimize the adoption of cognitive technology.

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