September 29, 2016 4:22 AM ET

Internet Software and Services

Company Overview of Genesys Telecommunications Laboratories, Inc.

Company Overview

Genesys Telecommunications Laboratories, Inc. provides cloud and on-premises omnichannel customer experience and contact center solutions. The company operates a Customer Experience Platform that enables enterprises to orchestrate and monitor multimodal omnichannel journeys and interactions. It also provides SIP communications solutions for virtual call centers and contact centers, which include contact center telephony; enterprise communications for administration, provisioning, reporting, and management of systems; and WebRTC communications for voice and face-to-face interactions. In addition, it offers an interactive voice response platform that integrates self-service applications, video...

2001 Junipero Serra Boulevard

Daly City, CA 94014

United States

Founded in 1990

730 Employees





Key Executives for Genesys Telecommunications Laboratories, Inc.

Chief Executive Officer and Director
Interim Chief Financial Officer and Chief Accounting Officer
Chief Legal Officer and Chief Ethics & Integrity Officer
Executive Vice President of Global Sales & Field Operations
Compensation as of Fiscal Year 2016.

Genesys Telecommunications Laboratories, Inc. Key Developments

Genesys Telecommunications Eyes Contact Centre Business From Avaya

Genesys Telecommunications Laboratories, Inc. is reportedly in talks to acquire the contact center business from Avaya Inc. according to people familiar with the matter. The sources asked not to be identified because the negotiations are confidential. Genesys and Avaya declined to comment.

Genesys Telecommunications Seeks Acquisitions

Genesys Telecommunications Laboratories, Inc. is seeking acquisitions. Brian Ruder, partner and co-head of technology at Permira stated "We are delighted to have Hellman & Friedman as a partner in Genesys as the company grows organically and continues to pursue strategic acquisitions."

Genesys Appoints Merijn Te Booij as Chief Marketing Officer

Genesys announced that executive vice president of product strategy Merijn te Booij has been appointed its chief marketing officer. In this new position, te Booij will be responsible for accelerating the company’s digital marketing efforts, brand and product strategy. This new role combines Marketing and Product Strategy and is part of a sustained organizational strategy to enhance customer focus and innovation. At ANWB, te Booij managed customer service operations, and later he ran the Genesys workforce optimization team in Europe before being promoted to a series of executive positions in the United States.

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