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February 12, 2016 8:46 PM ET

Internet Software and Services

Company Overview of Genesys Telecommunications Laboratories, Inc.

Company Overview

Genesys Telecommunications Laboratories, Inc. provides cloud and on-premises omnichannel customer experience and contact center solutions. The company operates a Customer Experience Platform that enables enterprises to orchestrate and monitor multimodal omnichannel journeys and interactions. It also provides SIP communications solutions for virtual call centers and contact centers, which include contact center telephony; enterprise communications for administration, provisioning, reporting, and management of systems; and WebRTC communications for voice and face-to-face interactions. In addition, it offers an interactive voice response platform that integrates self-service applications, video...

2001 Junipero Serra Boulevard

Daly City, CA 94014

United States

Founded in 1990

730 Employees





Key Executives for Genesys Telecommunications Laboratories, Inc.

Chief Executive Officer and Director
Interim Chief Financial Officer and Chief Accounting Officer
Senior Vice President of Europe, Middle East & Africa
Managing Director of India operations
Compensation as of Fiscal Year 2015.

Genesys Telecommunications Laboratories, Inc. Key Developments

Potential Buyers Mulls Acquisition Of Genesys Telecommunications

Genesys Telecommunications Laboratories, Inc. is in talks with potential buyers for a deal that could value the call-center software provider at more than $3.5 billion including debt. The talks, with private-equity firms and other technology companies, are at an early stage, according to people familiar with the matter. They may not lead to a deal. “Like any fast-growing company, we receive indications of interest from time to time,” a Genesys spokesman said. Genesys spokesman declined to comment further on the matter.

Genesys Announces Revenue Results for the Year of 2014

Genesys announced revenue results for the year of 2014. For the year, the company reported revenue of $850 million, a 15% increase over 2013. Sales were propelled by strong demand for the company's comprehensive set of cloud offerings, which grew by over 100%.

Sky Uses Genesys 's Genesys Customer Experience Platform

Genesys has announced that the Sky is using the Genesys Customer Experience Platform to help transform its customer experience to meet growth and rising customer service expectations.

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