Bloomberg Anywhere Remote Login Bloomberg Terminal Demo Request


Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.


Financial Products

Enterprise Products


Customer Support

  • Americas

    +1 212 318 2000

  • Europe, Middle East, & Africa

    +44 20 7330 7500

  • Asia Pacific

    +65 6212 1000


Industry Products

Media Services

Follow Us

November 30, 2015 8:26 AM ET

Internet Software and Services

Company Overview of Genesys Telecommunications Laboratories, Inc.

Company Overview

Genesys Telecommunications Laboratories, Inc. provides multi-channel customer experience and contact center solutions in the cloud and on-premises in the United States and internationally. It offers Genesys Customer Experience Platform that enables optimal customer journeys consistently across various touchpoints, channels, and interactions. The company also provides SIP Communications that enable users to build virtual call and contact centers; Contact Center Telephony for enterprise collaboration; Genesys Enterprise Communications for the administration, provisioning, reporting, and management of systems; WebRTC (Web Real-Time Communications) for voice and video services; and Genesys Routi...

2001 Junipero Serra Boulevard

Daly City, CA 94014

United States

Founded in 1990

730 Employees





Key Executives for Genesys Telecommunications Laboratories, Inc.

Chief Executive Officer and Director
Chief Operating and Financial Officer
Age: 48
Senior Vice President of Europe, Middle East & Africa
Managing Director of India operations
Compensation as of Fiscal Year 2015.

Genesys Telecommunications Laboratories, Inc. Key Developments

Potential Buyers Mulls Acquisition Of Genesys Telecommunications

Genesys Telecommunications Laboratories, Inc. is in talks with potential buyers for a deal that could value the call-center software provider at more than $3.5 billion including debt. The talks, with private-equity firms and other technology companies, are at an early stage, according to people familiar with the matter. They may not lead to a deal. “Like any fast-growing company, we receive indications of interest from time to time,” a Genesys spokesman said. Genesys spokesman declined to comment further on the matter.

Genesys Announces Revenue Results for the Year of 2014

Genesys announced revenue results for the year of 2014. For the year, the company reported revenue of $850 million, a 15% increase over 2013. Sales were propelled by strong demand for the company's comprehensive set of cloud offerings, which grew by over 100%.

Sky Uses Genesys 's Genesys Customer Experience Platform

Genesys has announced that the Sky is using the Genesys Customer Experience Platform to help transform its customer experience to meet growth and rising customer service expectations.

Similar Private Companies By Industry

Company Name Region
Stabilitas Ventures, Inc. United States
UsTrendy, INC. United States
AES Networks Inc. United States
Eventable, Inc. United States
Duostack, Inc. United States

Recent Private Companies Transactions

No transactions available in the past 12 months.

Stock Quotes

Market data is delayed at least 15 minutes.

Company Lookup

Most Searched Private Companies

Company Name Geographic Region
Lawyers Committee for Civil Rights Under Law United States
Bertelsmann AG Europe
NYC2012, Inc. United States
Rush University United States
Citizens Budget Commission United States

Sponsored Financial Commentaries

Sponsored Links

Request Profile Update

Only a company representative may request an update for the company profile. Documentation will be required.

To contact Genesys Telecommunications Laboratories, Inc., please visit Company data is provided by Capital IQ. Please use this form to report any data issues.

Please enter your information in the following field(s):
Update Needed*

All data changes require verification from public sources. Please include the correct value or values and a source where we can verify.

Your requested update has been submitted

Our data partners will research the update request and update the information on this page if necessary. Research and follow-up could take several weeks. If you have questions, you can contact them at