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May 05, 2015 7:40 AM ET

Internet Software and Services

Company Overview of Genesys Telecommunications Laboratories, Inc.

Company Overview

Genesys Telecommunications Laboratories, Inc. provides multi-channel customer experience and contact center solutions in the cloud and on-premises in the United States and internationally. It offers Genesys Customer Experience Platform that enables optimal customer journeys consistently across various touchpoints, channels, and interactions. The company also provides SIP Communications that enable users to build virtual call and contact centers; Contact Center Telephony for enterprise collaboration; Genesys Enterprise Communications for the administration, provisioning, reporting, and management of systems; WebRTC (Web Real-Time Communications) for voice and video services; and Genesys Routi...

2001 Junipero Serra Boulevard

Daly City, CA 94014

United States

Founded in 1990

730 Employees





Key Executives for Genesys Telecommunications Laboratories, Inc.

Chief Executive Officer, President and Director
Chief Operating and Financial Officer
Age: 47
Senior Vice President of Europe, Middle East & Africa
Managing Director of India operations
Senior Vice President of North America Sales and Field Operations
Compensation as of Fiscal Year 2014.

Genesys Telecommunications Laboratories, Inc. Key Developments

Genesys Announces Revenue Results for the Year of 2014

Genesys announced revenue results for the year of 2014. For the year, the company reported revenue of $850 million, a 15% increase over 2013. Sales were propelled by strong demand for the company's comprehensive set of cloud offerings, which grew by over 100%.

Sky Uses Genesys 's Genesys Customer Experience Platform

Genesys has announced that the Sky is using the Genesys Customer Experience Platform to help transform its customer experience to meet growth and rising customer service expectations.

Red Hat Selects Genesys Cloud Contact Center Solution to Transform Customer Experience

Genesys announced that the Business Edition on the Genesys Customer Experience Platform was selected by Red Hat, the leading provider of open source solutions, to help transform its customer experience in the cloud and continue providing reliable and high-performing open hybrid cloud technologies to its global customers. Red Hat chose the Genesys platform following a competitive review process that was designed to rate solutions against their ability to offer Red Hat a fully integrated, and purely cloud-based, customer experience platform. Solutions were also evaluated on their ability to support a single global queue for all interaction channels and capabilities around implementing seamless failover, which was needed to meet global disaster recovery and business continuity requirements.

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