February 01, 2015 3:38 PM ET

Internet Software and Services

Company Overview of TOA Technologies, Inc.

Company Overview

TOA Technologies, Inc. provides cloud-based on-demand mobile workforce management and field service management solutions for large and medium-sized enterprises worldwide. Its solution manages the service delivery process from appointment or service, through planning, routing, and scheduling, to real-time customer communications and field management. The company offers ETAdirect Enterprise, which offers adaptable functionality for managing the largest mobile workforces with application programming interfaces and other tools configurable and customizable to the customer’s specifications, and integrates with the most demanding billing and other back-end systems; ETAdirect Professional, a soluti...

3333 Richmond Road

Suite 420

Beachwood, OH 44122-4196

United States

Founded in 2003





Key Executives for TOA Technologies, Inc.

Chief Financial Officer
Senior Vice President of Technology
Senior Vice President of Customer Operations
Compensation as of Fiscal Year 2014.

TOA Technologies, Inc. Key Developments

Essintial Enterprise Solutions Selects TOA Technologies, Inc

Enterprise Solution announced that customers rely on the company to maintain their critical IT infrastructures, providing services for everything from bank ATMs to data servers. Because it promises its customers the best and fastest service backed by a tight service level agreement, the multi-vendor IT service company looked for a better way to schedule its 1,000 technicians nationwide to resolve customers' needs as soon as possible. Essintial chose TOA Technologies and its SaaS ETAdirect solution for field service management, because it provided the most accurate way to route technicians, and therefore maximized operational efficiency and minimized customer downtime. Essintial will deploy the company’s ETAdirect Professional to schedule and route its field technicians, who service IT equipment for organizations across the United States. With ETAdirect, Essintial will be able to: Optimize the dispatch process with intelligent routing, allowing them to focus on managing only the exceptions. Assign jobs to technicians based on selected criteria such as skill set, inventory, proximity and availability, enabling it to minimize downtime for customers, and ultimately meet tight timelines in the service level agreements. Gain better visibility and control costs in areas such as appointment duration, jobs completed per day, travel time and compliance with service level agreements. Match the demand of the business with the capacity of field teams, both full-time technicians and subcontractors, and easily scale it when needed.

WEHCO Video Selects TOA Technologies' ETAdirect Software to Give Field Service Operations a Facelift

WEHCO Video selected TOA Technologies and its native SaaS solution, ETAdirect, as the foundation of this transformative project to build a more productive, customer-focused field workforce. WEHCO Video is using ETAdirect to: Transform its field service process from paper-based to entirely digital, so everything from technicians' first assignments to how they report on the status of those appointments is managed automatically, Empower technicians with full access to appointment details and the ability to report job status, Optimize field service operations resulting in increased technician productivity, including the completion of more jobs per day and the reduction of travel time between jobs, Achieve central visibility of what's happening at any given moment in the field information that can be used to update customers if needed, Provide a high quality service experience for customers by increasing on-time arrivals, on-time job completion and creating a simpler administrative process technicians are able to verify customer identification details immediately and capture signatures on site, Improve collaboration between field technicians and the dispatch center regarding customer and appointment information with the ability to share work order details and communicate directly through the application.

AudaExplore and TOA Technologies Renew Partnership to Provide Next Generation Dispatch Technologies and Services to Auto Insurers

AudaExplore renewed its partnership with TOA Technologies to bring efficiency, accuracy and an enhanced customer experience to the insurance industry. AudaExplore's Power Dispatch solution is a Web-based service for insurance providers that intelligently identifies the most ideal resources for appraisal assignments based on the insurers' goals and objectives. Powering the platform is TOA's ETAdirect, which is a field service management SaaS solution that manages the service process from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications. Ultimately, this partnership will help insurers further advance their claims customer experience, while introducing much needed optimizations for field resources. Though AudaExplore has been utilizing TOA's dynamic and intelligent workforce management tools for almost five years, the renewed partnership is now more important than ever. According to a recent customer experience survey conducted by ORC International, one in three of those polled said they would like their insurance companies to provide faster and more frequent updates during the claims and repairs process. AudaExplore's Power Dispatch solution also allows dispatchers to react to appraiser schedule changes in real-time, utilizing up-to-date status feedback provided by the field staff using a convenient and powerful smartphone or web mobility client -- further reducing cycle time and overall claims processing costs. Key insurer benefits include: Increased dispatcher and appraiser efficiency, reduced appraisal costs and a superior customer experience; Maximized scheduling efficiency with an Advanced Optimization engine; Concise management reports that track and measure productivity gains.

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