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July 06, 2015 6:47 PM ET

IT Services

Company Overview of Aegis Limited

Company Overview

Aegis Limited, through its subsidiaries, provides IT and business process outsourcing (BPO) services worldwide. It offers BPO services, such as customer lifecycle management services through voice, mail, chat, and social media monitoring and engagement tools; finance and accounting services, including order to cash, procure to pay, record to report, tax, and business analytics services; HR outsourcing services, such as recruitment and selection, workforce automation, payroll administration, learning and development, and performance and rewards management; and spend management services that streamline and optimize supply chain, sourcing and procurement, program management, and application ena...

Essar House, 11 KeshavraoKhadyeMarg

Mahalaxmi

Mumbai,  400034

India

Founded in 1992

Phone:

91 22 6733 5000

Fax:

91 22 2495 4490

Key Executives for Aegis Limited

Global Chief Executive Officer and Director
Global Chief Financial Officer
Age: 72
President of Global M&A and Strategy
President of CLM Business for ASEAN & MEA Region
President of Global Quality & Customer Experience and President of North America
Compensation as of Fiscal Year 2015.

Aegis Limited Key Developments

Aegis Limited Establishes Asia Pacific Hub for Analytics

Aegis Limited announced that it is establishing its Asia Pacific hub for Analytics, Social Media and Multilingual Capabilities in Melbourne, Australia in collaboration with the Government of Victoria. The new Center of Excellence is expected to generate up to 550 new jobs in the company services Australia's operations in Melbourne, doubling its current workforce, with an investment of up to USD 4 million. The new Asia Pacific analytics, social media and multi-lingual capabilities hub will be equipped to provide a full range of business analytics, social media and multi-channel customer experience solutions across the value chain ranging from customer management, data management to social and digital media engagement, predictive and prescriptive analytics across multiple industries.

Aegis Signs Five-Year Contract with Punjab National Bank

Aegis Limited has signed a five-year contract with Punjab National Bank, or PNB, under which, Aegis will provide multi-channel customer lifecycle management support for PNB's banking products and services such as deposits operations, core banking processes, lending services, internet banking, and account and card related services. The scope would also include supporting and managing the Pradhan Mantri Jan DhanYojna (PMJDY) Contact Centre on behalf of Punjab National Bank. This would be the first Customer Contact Centre institutionalised by a Public Sector Bank for the PMJDY. Aegis will manage PNB's end-to-end customer lifecycle value chain, including multi-channel customer onboarding and service operations, data management and collections. It will also provide customer relationship management (CRM) platform, customer grievance resolution module and customer intelligence. This engagement will initially have about 500 personnel, which would then be scale up to 1,500 people across Gurgaon and Bhopal. This partnership with Punjab National Bank is focused around improving operations, enhancing customer experience and bringing in innovation while reducing costs. There has been a paradigm shift in driving financial inclusion in India; therefore the opportunity for Customer Lifecycle Management BPO within the Indian banking and financial sector is large.

Aegis Partners with Punjab National Bank for Customer Lifecycle Management

Aegis Limited announced that it signed a five year contract with Punjab National Bank. As part of this strategic engagement, Aegis will provide multi-channel Customer Lifecycle Management support for PNBs banking products and services such as deposits operations, core banking processes, lending services, internet banking and account & card related services. Aegis will manage PNB's end-to-end customer lifecycle value chain, including multi-channel customer on boarding and service operations, data management and collections. It will also provide customer relationship management platform, customer grievance resolution module and customer intelligence. This engagement will initially have about 500 personnel, which would then be scaled up to 1,500 people across Gurgaon and Bhopal.

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