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October 09, 2015 5:15 AM ET

IT Services

Company Overview of CompuCom Systems, Inc.

Company Overview

CompuCom Systems, Inc. provides end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. It offers consulting and integration services, such as Windows desktop migrations, desktop and application virtualization, and mobile device management; network infrastructure and security services, including wireless and mobility, and network security, as well as routing, switching, and access; unified communications and collaboration solutions, such as IP telephony and VoIP, and Microsoft Exchange and Lync, as well as messaging, presence, and collaboration services; converged infrastructure, server virtualization, and private and hybrid cloud services...

7171 Forest Lane

Dallas, TX 75230

United States

Founded in 1987

3,500 Employees





Key Executives for CompuCom Systems, Inc.

Chief Executive Officer
Executive Chairman
Age: 68
Chief Financial Officer and Senior Vice President
Age: 45
Vice President of Operations
Senior Vice President and President of End-User Enablement
Compensation as of Fiscal Year 2015.

CompuCom Systems, Inc. Key Developments

Getronics and CompuCom Partner to Lead New Global Workspace Alliance

Getronics announced a long-term partnership with CompuCom to lead the Global Workspace Alliance (GWA). As part of a new global strategy, the alliance will provide a new and comprehensive suite of services for its partners to take to market, providing end-users with cutting edge, global workspace solutions. Getronics and CompuCom have been collaborating together for months to re-architect and deliver a forward-looking portfolio, in addition to partnering with local champions across the world to support global businesses as they continue to grow and evolve in better enabling digitally-native and mobile workforces. The GWA will continue to deliver a rich workspace portfolio including: on-site and remote support services, a comprehensive global service desk solution in over 20 languages, data center, networking and security services, along with an integrated ITSM toolset. In addition, to meet the needs of the ever-changing workforce, the alliance is expanding its portfolio to deliver enhanced core workspace methodologies developed by CompuCom and Getronics, respectively: Persona Service Management: a CompuCom workspace modeling methodology and suite of services that includes a unique set of tools to better align IT with the needs of the business and end users; Proactive workspace solutions: a Getronics technology solution that proactively pre-empts and resolves issues in the background before they impact end users. The new alliance has also expanded the GWA’s commercial and operational presence in Latin America, through joint collaboration between strategic members, Tecnocom and Connectis, which is part of the Getronics group. As part of the process, the alliance leads have strengthened their relationship with French-Swiss partner SPIE, and continue to on-board new partners across 90 countries, including Eire Systems in Japan, NSC in Italy, AGCN in the Middle East and Centric in the Netherlands, among many other local market leaders.

CompuCom Systems Inc. Announces Management Changes

CompuCom Systems Inc. announced the appointment of Don Doctor as it’s chief executive officer, replacing Jim Dixon, who is retiring and resuming his previous role as chairman of it’s board of directors. Doctor is currently the company’s executive chairman and board member, and his expertise in providing strong global leadership and operational excellence complements the company’s mission and strategy. Doctor is also currently the executive chairman of Systems Maintenance Services (SMS), having recently additionally served as SMS’s chief executive officer. The company also appointed Dan Stone as a senior vice president of the company and president of the company’s End-User Enablement business unit. Stone will accelerate growth in End-User Enablement (EUE). Prior to joining CompuCom, Stone served as president and general manager of Lenovo Latin America. In addition, the company also appointed as Pam Baxter as chief information officer. Baxter drives the strategy and operations for all services built and supported by the company’s Information Technology team. Baxter joined CompuCom in January 2009 as vice president, Information Technology, bringing to CompuCom more than 20 years of experience as an IT executive, as well as superior technical acumen in developing, deploying and managing information solutions for the company.

CompuCom Launches Persona Service Management

CompuCom announced the launch of Persona Service Management, a suite of services that includes a set of tools to better align IT with the needs of the business and end users. Its workbench tool and dashboards turn collected data into concrete, actionable results. CompuCom's Persona Service Management reinvents the end-user experience and enhances companies' operational effectiveness while reducing IT costs by an average of 10%-20% in the first 12 months through data-driven, persona-based analytics. By identifying key employee characteristics - including work role, approved devices, applications and subscriptions - end-user management can be reinvented through CompuCom's Persona Service Management. The Persona Service Management engine continually collects intelligence about end users, their devices and application performance - for example, sufficient memory and spikes in application errors - and analyzes and prioritizes trends, by persona, that impact the end-user experience. CompuCom's unique approach combines the end user's voice with incident data to give companies a 360-degree view of their end-user population. Key benefits of Persona Service Management include: Improved end-user satisfaction and productivity; Ability to position personas for optimal business impact and drive down unnecessary costs; Increased visibility and alignment between IT and the business; Ability to refine and evolve personas and roles for continuous improvement into the future, and identify which users should be targeted for new technologies or services; Ability to generate access and reporting dashboards specifically designed to monitor and report for continual process improvement; Performance-based system refreshes: rather than refresh systems based solely on purchase date, end-user devices that are identified with poor performance can be prioritized first.

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