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June 02, 2015 4:59 AM ET

IT Services

Company Overview of CompuCom Systems, Inc.

Company Overview

CompuCom Systems, Inc. provides end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. It offers consulting and integration services, such as Windows desktop migrations, desktop and application virtualization, and mobile device management; network infrastructure and security services, including wireless and mobility, and network security, as well as routing, switching, and access; unified communications and collaboration solutions, such as IP telephony and VoIP, and Microsoft Exchange and Lync, as well as messaging, presence, and collaboration services; converged infrastructure, server virtualization, and private and hybrid cloud services...

7171 Forest Lane

Dallas, TX 75230

United States

Founded in 1987

3,500 Employees

Phone:

972-856-3600

Fax:

972-856-5395

Key Executives for CompuCom Systems, Inc.

Chief Executive Officer
Executive Chairman
Age: 67
Vice President of Operations
Senior Vice President and President of End-User Enablement
Senior Vice President of ITO Business Development
Compensation as of Fiscal Year 2014.

CompuCom Systems, Inc. Key Developments

CompuCom Systems Inc. Announces Management Changes

CompuCom Systems Inc. announced the appointment of Don Doctor as it’s chief executive officer, replacing Jim Dixon, who is retiring and resuming his previous role as chairman of it’s board of directors. Doctor is currently the company’s executive chairman and board member, and his expertise in providing strong global leadership and operational excellence complements the company’s mission and strategy. Doctor is also currently the executive chairman of Systems Maintenance Services (SMS), having recently additionally served as SMS’s chief executive officer. The company also appointed Dan Stone as a senior vice president of the company and president of the company’s End-User Enablement business unit. Stone will accelerate growth in End-User Enablement (EUE). Prior to joining CompuCom, Stone served as president and general manager of Lenovo Latin America. In addition, the company also appointed as Pam Baxter as chief information officer. Baxter drives the strategy and operations for all services built and supported by the company’s Information Technology team. Baxter joined CompuCom in January 2009 as vice president, Information Technology, bringing to CompuCom more than 20 years of experience as an IT executive, as well as superior technical acumen in developing, deploying and managing information solutions for the company.

CompuCom Launches Persona Service Management

CompuCom announced the launch of Persona Service Management, a suite of services that includes a set of tools to better align IT with the needs of the business and end users. Its workbench tool and dashboards turn collected data into concrete, actionable results. CompuCom's Persona Service Management reinvents the end-user experience and enhances companies' operational effectiveness while reducing IT costs by an average of 10%-20% in the first 12 months through data-driven, persona-based analytics. By identifying key employee characteristics - including work role, approved devices, applications and subscriptions - end-user management can be reinvented through CompuCom's Persona Service Management. The Persona Service Management engine continually collects intelligence about end users, their devices and application performance - for example, sufficient memory and spikes in application errors - and analyzes and prioritizes trends, by persona, that impact the end-user experience. CompuCom's unique approach combines the end user's voice with incident data to give companies a 360-degree view of their end-user population. Key benefits of Persona Service Management include: Improved end-user satisfaction and productivity; Ability to position personas for optimal business impact and drive down unnecessary costs; Increased visibility and alignment between IT and the business; Ability to refine and evolve personas and roles for continuous improvement into the future, and identify which users should be targeted for new technologies or services; Ability to generate access and reporting dashboards specifically designed to monitor and report for continual process improvement; Performance-based system refreshes: rather than refresh systems based solely on purchase date, end-user devices that are identified with poor performance can be prioritized first.

CompuCom Launches New Technology Center in Pune, India

CompuCom announced the dedication of SP Infocity Pune, the company's new facility in Pune, India. The dedication ceremony took place on September 25, 2014, commemorating the completion of Phase One of construction on the 23,000 square-foot site, which accommodates an additional 250 CompuCom associates. A second location with the capacity for 388 associates was launched in Magarpatta, Pune on July 1, 2010. CompuCom's new facility will provide services including Data Center, Service Desk, Field Operation Center, Network Operating Center, IT and cross-functional capabilities. An additional 21,000 square feet of capacity will be built at SP Infocity as needed.

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