Company Overview of UpdateLogic, Inc.
UpdateLogic, Inc. provides device management solutions for consumer electronics manufacturers to control, maintain, and support Internet-connected digital home products. The company offers NetReady, a device management system primarily for OEMs, retailers, call centers, and other partners that provides a suite of services and enables Internet-connected devices to be updated, supported, managed, and controlled; SupportView, a solution that enables technicians to conduct a live remote interactive technical support session with Internet-connected consumer electronics, similar to a PC remote desktop session; and Dynamic Provisioning, a device management solution that uses the company’s secure ne...
3140 Harbor Lane
Plymouth, MN 55447
Founded in 2003
Key Executives for UpdateLogic, Inc.
Compensation as of Fiscal Year 2015.
UpdateLogic, Inc. Key Developments
Entropic and UpdateLogic Announce RDK Collaboration
May 7 14
Entropic and UpdateLogic announced their Reference Design Kit, or RDK, collaboration. The cooperation leverages Entropic's Open RDK platform and UpdateLogic's NetReady SupportView application to empower operators interested in RDK implementations to have a remote device service and support system- across any connected home device. Entropic's Open RDK platform is comprised of its ARM-based System-on-a-Chip (SoC) solutions and Software Development Kit (SDK). It is the first RDK-focused SoC solution to support the OpenEmbedded core technology and the Yocto Project Linux development environment, which in turn maximizes the commonality of the code used on different set-top devices, making it architecture agnostic. UpdateLogic's NetReady SupportView is a proven support service for connected consumer electronics (CE) devices. The introduction of the NetReady SupportView service on set-top boxes (STBs) will enable operators to provide a higher level of service that enhances the subscriber experience, improves subscriber satisfaction, reduces product returns and elevates brand image while driving down service costs and improving profitability. To integrate the NetReady SupportView application into the RDK framework, UpdateLogic developed its application using the Yocto Project build environment, assuring it would automatically align with the implementation on Entropic's IP-Client supporting its Open RDK platform. In less than three-months, UpdateLogic completed the integration of the NetReady SupportView application on a virtual machine, without access to a STB. UpdateLogic was then able to port the same NetReady SupportView application onto a STB using Entropic's Open RDK platform within one week after the initial development.
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