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November 25, 2015 6:22 AM ET

Internet Software and Services

Company Overview of Interactions LLC

Company Overview

Interactions LLC provides a hosted interactive voice response (IVR) service that enables companies to interact with their customers. Its solutions include HumanTouch, a platform for automated voice and other interactive systems that engages customers in a conversation; and voice, mobile, web, and consumer electronic interactions. The company serves various financial services and technology industries. Interactions LLC was founded in 2004 and is based in Franklin, Massachusetts with a technology center in Carmel, Indiana, as well as additional offices in Austin, Texas; and Franklin, Massachusetts.

31 Hayward Street

Suite E

Franklin, MA 02038

United States

Founded in 2004





Key Executives for Interactions LLC

Chief Executive Officer, President and Director
Senior Vice President of Finance & Administration
Chief Operating Officer and Executive Vice President of Sales
Age: 59
Executive Vice President of Operations
Executive Vice President of Strategic Accounts
Compensation as of Fiscal Year 2015.

Interactions LLC Key Developments

Todd Woodstra Joins Interactions as Senior Vice President of Sales

Interactions LLC announced Todd Woodstra has joined the executive leadership team as senior vice president, sales. Woodstra, who spent ten plus years as an executive at Nuance Communications, will oversee the expansion and direction of Interactions’ sales operations.

Interactions Launches New Technology Labs in Murray Hill, NJ and Manhattan; Names Jay Wilpon, David Thomson and Benjamin Stern to Lead New Technology Lab

Interactions LLC announced the expansion of its research and development division with the establishment of new technology labs located in Murray Hill, NJ and Manhattan. The offices house a fast growing team of world-class speech scientists and engineers that join Interactions’ renowned research group and will continue to expand to meet the demands of the market. With extensive experience at the leading edge of speech recognition, natural language processing, voice biometrics, speech synthesis, and machine learning, the expanding division will enable Interactions to speed innovation, development, and delivery of award-winning products and solutions. This includes responsive customer care solutions, conversational applications, connected devices, and innovative service offerings, such as the “Interface of Things.” Best known for its customer care virtual assistant solutions, Interactions strives to support the specific needs of each of their customers, offering highly customizable technology and a variety of delivery options. The technology labs are led by industry experts Jay Wilpon, senior vice president of natural language research; David Thomson, vice president of speech research; and Benjamin Stern, vice president of software systems research. Opening both new offices presents strategic and symbolic advantages to Interactions.

Interactions Selects Laurie Giandomenico as Senior Vice President of Marketing

Interactions announced that Laurie Giandomenico has joined the company as SVP of Marketing. Giandomenico, with more than 20 years of executive marketing and management consulting experience, will lead all marketing activities. Giandomenico most recently served as Vice President of Marketing at EnerNOC. Prior to EnerNOC, Giandomenico founded Rocket Strategy Consulting. Giandomenico began her executive career at McKinsey & Company, followed by the boutique marketing consultancy Vivaldi Partners where she worked with pioneering marketing thought leaders. She then served as a partner at EffectiveBrands. During this time she worked for several Fortune 500 clients in both B2B and B2C businesses ranging from companies such as Siemens, Schlumberger, and eBay to Bristol Myers Squibb, Unilever, and Starbucks. Laurie began her career as an electrical engineer for a government think tank, The MITRE Corporation, where she worked as a member of the technical staff.

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