September 26, 2016 7:47 AM ET

Internet Software and Services

Company Overview of Interactions LLC

Company Overview

Interactions LLC provides a hosted interactive voice response (IVR) service that enables companies to interact with their customers. Its solutions include HumanTouch, a platform for automated voice and other interactive systems that engages customers in a conversation; Curo Speech, an automatic speech recognition and text to speech application to modernize customer care interactions; and voice, mobile, Web, and consumer electronic interactions. The company serves various financial services and technology industries. Interactions LLC was founded in 2004 and is based in Franklin, Massachusetts with a technology center in Carmel, Indiana. It has additional offices in Austin, Texas; and Franklin...

31 Hayward Street

Suite E

Franklin, MA 02038

United States

Founded in 2004





Key Executives for Interactions LLC

Chief Executive Officer, President and Director
Chief Financial Officer
Age: 42
Chief Operating Officer and Executive Vice President of Sales
Age: 60
Chief Information Officer and Executive Vice President of Technology
Executive Vice President of Operations
Compensation as of Fiscal Year 2016.

Interactions LLC Key Developments

Interactions Considers Acquisitions

Interactions LLC reported that the company will use the funding to make additional acquisitions or expand into new markets.

Interactions Appoints Deepak Batheja as Executive Vice President of Technology and CIO

Interactions, LLC appointed Deepak Batheja as Executive Vice President of Technology and CIO, further expanding its roster of experienced leadership personnel. Batheja will primarily focus on expanding Interactions’ rich portfolio of customer care offerings, powered by artificial and human intelligence. As Interactions’ Executive Vice President of Technology and CIO, Batheja will be responsible for the strategic leadership and management of product and platform development, all technical operations, as well as oversight of the Curo(™) Speech and Language platform, which Interactions recently acquired as Watson from AT&T and rebranded as Curo. Prior to joining Interactions, Batheja spent nearly three decades in global information technology operations. Most recently, Batheja served as the Senior Vice President and Chief Technology Officer of Sutherland Global Services, where he enhanced the company’s valuation by managing numerous innovative products and transformed the business through automation. He also led the Business Process Outsourcing provider through three global merger and acquisition integrations, introduced new geographies, while digitizing the business through next-generation technology platforms.

Interactions LLC Launches Curo™ Speech

Interactions, LLC introduced CuroTM Speech, an innovative Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to modernize customer care interactions. Curo Speech enables enterprises to incorporate world-class speech technology into their voice-based customer service channels, providing a direct path to multichannel and enhanced care offerings to support customer interactions. Curo Speech is part of a single unified speech and language platform, priced to disrupt the market, making it cost-effective to incorporate modern customer care solutions. The company has plans to release additional capabilities and products that will enable businesses to seamlessly integrate intent classification for self-service solutions, and support for digital channels including web chat and texting-based customer care. Curo Speech is available for purchase both directly from Interactions and through its partner network, which includes Value Added Solutions Providers (VASPs), Resellers and Alliance partners. Through this distribution model, Interactions seeks to help businesses advance their customer care services.

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Recent Private Companies Transactions

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