September 28, 2016 12:15 PM ET


Company Overview of Clarabridge, Inc.

Company Overview

Clarabridge, Inc. provides a customer intelligence platform. It offers Clarabridge, a platform that provides dynamic survey tools to capture data; survey customers, employees, Website users, prospects, and influencers; gather feedback through email, IVR, kiosk, QR Code, desktop, mobile, and more; tailor survey experiences to the individual respondent; and deliver branding with custom logos, colors, and designs. Its platform also connects to various sources of feedback through multiple integration paths, as well as enables clients to turn social media into social intelligence; capture the customer’s voice; automatically transcribe customer call recordings from call centers, market research ca...

11400 Commerce Park Drive

Suite 500

Reston, VA 20191

United States

Founded in 2005





Key Executives for Clarabridge, Inc.

Chief Executive Officer and Member of The Board of Directors
Age: 51
Co-Founder, Executive Chairman and President
Chief Financial Officer
Senior Vice President of Talent & Culture
Chief Product Officer
Compensation as of Fiscal Year 2016.

Clarabridge, Inc. Key Developments

Clarabridge Launches New Visual Listening Capability Through Partnership with Ditto Labs

Clarabridge, Inc. announced a new partnership with Ditto Labs. The partnership delivers visual listening capabilities to the Clarabridge CEM Analytics and Engagor social customer service solutions, allowing customer experience professionals to identify and understand brands, products, scenes and emotions in photos from social networks, even in the absence of any text. Through this new partnership, Clarabridge and Engagor customers can: Identify, filter and route brand photo mentions to the right department, team or agent for fast follow-up and resolution without @ or keyword mentions. Extend their social listening beyond keywords to analyze photos and associated comments for more complete customer experience and brand insights through Clarabridge’s leading text and sentiment analytics. Uncover and detect real-time insights about customers and their product usage from organic and original user generated content.

Clarabridge, Inc. Announces Executive Appointments

Clarabridge, Inc. announced two new hires, Ram Ramachandran, who serves as SVP of Engineering, and Ines Thornburg, who serves as SVP of Global Professional Services. Ramachandran and Thornburg will help to continue the strong growth that Clarabridge has seen in recent months under the leadership of CEO Yuchun Lee. Ram Ramachandran joins Clarabridge after spending 20 years at MicroStrategy, most recently serving as SVP of Product Development. As a founding member of the company’s engineering team, Ramachandran led engineering efforts across all of its product offerings, managing the team through several transformations and helping MicroStrategy achieve a strong position in its market as well. Ines Thornburg comes to Clarabridge from CEB, where she led the Talent Management Solutions’ professional and advisory services business, driving the strategic direction of both teams, while working to integrate several newly acquired companies into the organization.

Clarabridge, Inc. Presents at 11th Annual Pacific Crest Emerging Technology Summit, Mar-02-2016

Clarabridge, Inc. Presents at 11th Annual Pacific Crest Emerging Technology Summit, Mar-02-2016 . Venue: The Park Central Hotel, 50 3rd St, San Francisco, CA 94103, United States. Speakers: Bas Brukx, Chief Financial Officer, Sid Banerjee, Co-Founder, Executive Chairman and President.

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