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February 14, 2016 5:46 AM ET

Internet Software and Services

Company Overview of Carrier IQ, Inc.

Company Overview

Carrier IQ, Inc. provides mobile intelligence solutions for mobile network operators, device manufacturers and vendors, mobile application providers, subscribers, and market research companies globally. Its mobile intelligence solutions provide insight to common industry problems, such as reducing care call costs for smartphones; identifying where to increase capacity; plotting the coverage and usage of LTE, Wi-Fi, and 3G networks; and understanding the performance impact of applications on the network. The company’s solutions include iQ Care that provides customer service representatives with a detailed and current view of individual consumer’s device configuration, usage history, and user ...

640 West California Avenue

Suite 100

Sunnyvale, CA 94086

United States

Founded in 2005





Key Executives for Carrier IQ, Inc.

Chairman, Chief Executive officer and President
Chief Privacy Officer and General Counsel
Vice President of Business Development
Vice President of Engineering
Vice President of North American Sales
Compensation as of Fiscal Year 2015.

Carrier IQ, Inc. Key Developments

Carrier iQ and Symphony Teleca Corporation Collaborate to Enhance the Customer Experience Across the Internet of Things

Carrier iQ announced a collaboration agreement with Symphony Teleca Corporation designed to help customers leverage emerging IoT technologies and analytics. Mobile network operators and device manufacturers are increasingly launching customer experience programs that require intelligence sourced directly from mobile devices in order to deliver a more personalized consumer experience. This trend will only increase as the capabilities of the Internet of Things develop. The more quickly network operators and device manufacturers are able to understand how consumer-facing IoT devices perform through analytics, the better they can innovate, collaborate, improve consumer experiences, and enrich personal interactions - ultimately driving new revenue streams. Symphony Teleca and Carrier iQ are working together to address these needs by helping customers leverage emerging IoT technologies, and by using device-sourced analytics to quickly create optimized brand experiences. Carrier iQ’s Mobile Intelligence System leverages the power of big data and advanced analytics to improve the experience of mobile consumers. The company’s Mobile Intelligence System includes distributed device software that securely sources, aggregates, filters, and communicates metrics from millions of individual devices to Carrier iQ’s big data platform, where a variety of analytics transform those metrics into KPIs and actionable insights. Symphony Teleca will leverage its expertise in the development of advanced, embedded mobile device solutions, and provide consulting and rapid integration services that accelerate the deployment and adoption of Carrier iQ’s solutions.

Carrier iQ Extends Mobile Intelligence System to Include Device-Sourced LTE and VoLTE Analytics

Carrier iQ announced that it has added device-sourced LTE and VoLTE analytics to its Mobile Intelligence System, enabling mobile operators to quantify the performance of their LTE services from the perspective of actual subscriber devices. With direct subscriber insight, operators can identify causes that impact user experience, reduce problem resolution times, and expedite their rollout of LTE networks and VoLTE services. LTE Analytics: Before broad coverage of LTE is available to support VoLTE, operators must deploy Circuit Switch Fall Back (CSFB) to facilitate smooth transitions to/from LTE and the successful establishment of circuit switched calls. Carrier iQ's LTE Analytics allow operators to understand how best to properly configure network parameters to avoid long voice call setup times, high call establishment failures, and delayed access to data services on LTE after the calls. In addition, if traffic loads are incorrectly distributed between LTE and 3G, subscribers can experience slow data throughput from 3G coverage, while others may be rejected entirely from acquiring LTE services. With Carrier iQ's LTE Analytics, operators can optimize networks so that LTE-capable devices connect to LTE wherever available. VoLTE Analytics: a successful VoLTE deployment must maintain or exceed the comparable subscriber experience with circuit switched calls. When subscribers transition from LTE coverage to UMTS coverage, VoLTE calls must seamlessly continue while minimizing delays that could impact the user experience. Carrier iQ VoLTE Analytics examines all layers of IMS and radio protocols from VoLTE devices, for both the control and data planes, to provide visibility into transition locations, RF conditions, signaling events, and reasons for failures. These unparalleled insights into VoLTE call experience enable operators to better understand problem areas and accelerate the rollout and adoption of VoLTE services.

Carrier iQ Brings Low-Cost Big Data Analytics to the Global Telecommunications Market

Carrier iQ announced the worldwide availability of iQ xPlore SmartStart(TM). iQ xPlore SmartStart provides mobile network operators (MNOs) with a no-hassle path to understanding the customers' experience using device-sourced big data analytics. Powered by Carrier iQ's Mobile Service Intelligence Platform, iQ xPlore SmartStart helps operators better understand Wi-Fi usage, reduce roaming costs, optimize application portfolio, and deliver better network coverage and performance. MNOs typically have access to data from inside their networks, as well as some user-generated information, but they have little insight on what is happening on the device itself. Only device-sourced metrics can give them a true view of the performance of a device to help resolve device support issues and improve their subscribers' experience. Existing solutions in the market use network probes or drive testing. These methods provide incomplete information about the true customer experience. As subscribers have come to expect flawless network coverage and good performance indoors, outdoors, and at any time of the day, iQ xPlore SmartStart helps MNOs deliver a better experience, by providing insights from the point of experience - the mobile device itself. iQ xPlore SmartStart helps MNOs: Gain visibility into Wi-Fi usage and experience: Delivers likely causes for customers not offloading to Wi-Fi, and where Wi-Fi coverage could be improved. Manage roaming costs: Identifies cells where excessive roaming occurs, and provides guidance about investments needed to reduce unnecessary roaming. Prioritize network investments: Pinpoints the cells where coverage or voice and data performance is subpar, enabling prioritization of network investments. Optimize applications portfolio: Provides usage metrics for all applications used by subscribers, whether pre-loaded or user-loaded, enabling factual business and technical discussions with application vendors. Benchmark devices: Compares the relative performance, customer experience, and customer satisfaction of devices on their network. Discover revenue enhancement opportunities: Identifies service upsell opportunities. iQ xPlore SmartStart is offered as a SaaS product. The simple, subscription-based pricing model enables MNOs to rapidly deploy the solution and to quickly derive meaningful insights.

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