IMImobile Pvt. Ltd. provides mobile and online technology platforms and content services in India and internationally. The company's product portfolio includes a service delivery platform, a mobile advertising platform, carrier grade messaging platforms and gateways, applications for data services, music download and video streaming, and voice platforms. It offers value proposition, content management system, portal management system, managed connectivity, voice and video, service creation, content adaptation, porting and testing, mobile advertising, and user generated content services; and DaVinci Social, a service that enables people to manage their mobile digital social-life, as well as a...
Plot No. 770
Road No. 44
Hyderabad, 500 033
Founded in 2014
IMImobile and O2 Launch Twitter Self-Care Service
Dec 17 13
IMImobile in partnership with O2 announced the launch of #TweetServe, a new innovative Twitter based customer service offering from O2. #TweetServe merges the mobile and social channels to allow O2 customers to use Twitter for a range of customer service enquiries. The new service, developed in partnership with Telefónica, forms part of IMImobile's wider multi-channel contact strategy solution offering, which is focused on enabling customer self-care services to help mobile operators and enterprises reduce operational costs of in-bound calls into call centres whilst increasing loyalty and improving customer satisfaction. With a fundamental shift of consumer behaviour, companies now need to take the next step into digitally led Customer Service in order to make it easier for customers to interact with a business. #TweetServe is O2's response to this change in consumer behaviour, forming part of their customer service transformation and call avoidance strategy, which has already achieved a reduction of one million voice calls per month compared to two years ago.
IMImobile Launches DaVinci Social Platform
Sep 30 13
IMImobile has launched DaVinci Social, a platform that provides enterprises such as banks, retailers, utilities, brands and broadcasters with the tools they need to listen, contextualize, respond, publish and analyze mobile and social media customer interactions. DaVinci Social gives users a coherent, unrestricted view over the mobile and social landscape, allowing users to manage inbound and outbound content across SMS, MMS, email, Twitter, Facebook, Instagram and YouTube from one single dashboard. With multiple channels connected into the platform, users can build and deploy consumer engagement campaigns to grow an audience base, deliver instant customer service over mobile and social media channels, and publish or distribute user generated content to multiple outbound channels. DaVinci Social can be utilised by multiple types of users for a number of different purposes, including enterprises such as banks, retailers, utility companies or brands and broadcasters. Brands and enterprises can provide a complete customer experience by implementing customer services over mobile and social channels, improving customer satisfaction by real time listening and management of customer comments and feedback. Broadcasters can utilise DaVinci Social to quickly filter incoming audience communications for external publishing to other audience visible channels including widgets, websites, on screen overlays, mobile sites, second screens and presenter tablets.