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July 28, 2015 12:26 PM ET

Software

Company Overview of Genesys Software Systems, Inc.

Company Overview

Genesys Software Systems, Inc. provides solutions for managing human resources. The company offers PeopleComeFirst, a Web-based suite that streamlines human resources and benefits administration and payments, payroll processing, self-service, payroll tax filing, cash management, and garnishment processing. The company also offers Web-based Learning Management System that forms a platform for learning, competency management, and reporting; Genesys Guru, a portfolio of cloud-based services to identify, analyze, and optimize business processes and workforce issues; and PeopleComeFirst Self-service, a Web-based self-service solution that integrates with the PeopleComeFirst suite of HRMS solution...

5 Branch Street

Methuen, MA 01844-1999

United States

Founded in 1981

Phone:

978-685-5400

Fax:

801-761-2015

Key Executives for Genesys Software Systems, Inc.

Chief Executive Officer and President
Chief Operations Officer
Director of Channel Sales Operations
Director of Client Services
Vice President of Outsourcing Services
Compensation as of Fiscal Year 2015.

Genesys Software Systems, Inc. Key Developments

Genesys Unveils Next Generation User Experience

Genesys announced at Gartner Symposium/ITxpo the availability of the latest version of the Customer Experience Platform with a complete redesign of the platform user experience (UX) -- unveiling a new user interface paradigm for the industry. With the enhanced Genesys user experience, IT, contact center management and business users can now instantly access and act on relevant information to enable real-time decision-making and control over the customer experience. The new interfaces are built to deliver a role-based and intuitive business user experience that remains consistent across the Genesys platform, and are portable across a myriad of wearable and other technologies like smart watches and Google Glass. The redesigned interfaces and workflows set a new standard for contact center and customer experience leaders as they look for new ways to effectively manage the customer journey. Beyond these workflow improvements, the new UX also reduces the administrative costs of managing contact center operations.

Red Hat Selects Genesys Customer Experience Platform Business Edition

Red Hat, Inc. selected Customer Experience Platform Business Edition from Genesys for a new hybrid cloud-based legacy system which reportedly allows Red Hat to build its universal queue to manage voice interactions with new routing technology.

IBM Watson and Genesys Partner to Power Smarter Customer Experiences

IBM and Genesys announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage clients across customer service, marketing and sales through data-driven insights and automated actions. As part of the agreement IBM Watson and Genesys have partnered to develop a learning system that combines the Watson Engagement Advisor with the Genesys Customer Experience Platform to transform how organizations worldwide engage with their customers across customer experience touchpoints and channels of communication. With the joint solution businesses can better serve consumers in their self-service applications and contact centers. The Watson enabled natural language solution learns, adapts and understands market and organizational data quickly and easily, and gets progressively smarter with use, outcomes, and new pieces of information. The IBM Watson and Genesys solution will aid and assist a brand's customer service agents to provide fast, data-driven answers, or simply sit directly in the hands of consumers via mobile device, chat session or online interaction. The new IBM Watson and Genesys solution also provides organizations with the ability to identify when a customer needs to speak with a customer experience representative, rather than continuing in a self-service application.

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