May 03, 2016 12:21 AM ET


Company Overview of Genesys Software Systems, Inc.

Company Overview

Genesys Software Systems, Inc. provides solutions for managing human resources. The company offers PeopleComeFirst, a Web-based suite that streamlines human resources and benefits administration and payments, payroll processing, self-service, payroll tax filing, cash management, and garnishment processing. The company also offers Web-based Learning Management System that forms a platform for learning, competency management, and reporting; Genesys Guru, a portfolio of cloud-based services to identify, analyze, and optimize business processes and workforce issues; and PeopleComeFirst Self-service, a Web-based self-service solution that integrates with the PeopleComeFirst suite of HRMS solution...

5 Branch Street

Methuen, MA 01844-1999

United States

Founded in 1981





Key Executives for Genesys Software Systems, Inc.

Chief Executive Officer and President
Chief Operations Officer
Director of Channel Sales Operations
Director of Client Services
Vice President of Outsourcing Services
Compensation as of Fiscal Year 2015.

Genesys Software Systems, Inc. Key Developments

Telstra Corporation Limited and Genesys Partner to Launch New Cloud-Based Contact Center Solution

Telstra Corporation Limited has entered into a new strategic relationship with Genesys, to launch a new cloud-based contact center solution - Telstra Cloud Contact Centre Genesys. Available in September to Telstra's business, government and enterprise customers, it will provide access to the latest contact centre technologies needed in this new age of digital communications. Telstra Cloud Contact Centre Genesys allows organizations to increase engagement and interact with customers through their communication channel of choice. These omni-channel options include contextual web chat, mobile and fixed-line communication, all backed up by smart analytics.

Telstra, Genesys to Launch Cloud Contact Centre Service

Telstra has signed a partnership deal with Genesys to bring to market the new cloud-based contact centre service dubbed 'Telstra Cloud Contact Centre -- Genesys'. Available in September to Telstra's business, government and enterprise customers, the platform will provide access to the latest contact centre technologies.

Genesys Unveils Next Generation User Experience

Genesys announced at Gartner Symposium/ITxpo the availability of the latest version of the Customer Experience Platform with a complete redesign of the platform user experience (UX) -- unveiling a new user interface paradigm for the industry. With the enhanced Genesys user experience, IT, contact center management and business users can now instantly access and act on relevant information to enable real-time decision-making and control over the customer experience. The new interfaces are built to deliver a role-based and intuitive business user experience that remains consistent across the Genesys platform, and are portable across a myriad of wearable and other technologies like smart watches and Google Glass. The redesigned interfaces and workflows set a new standard for contact center and customer experience leaders as they look for new ways to effectively manage the customer journey. Beyond these workflow improvements, the new UX also reduces the administrative costs of managing contact center operations.

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