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October 08, 2015 6:56 PM ET

Internet Software and Services

Company Overview of LiveOps, Inc.

Company Overview

LiveOps, Inc. provides cloud contact center and customer service solutions. It offers various call types and channels, including customer service call center, outbound services interactions, inbound sales interactions, lead generation interactions, and self-service interactive voice response capabilities. The company also provides cloud contact center solutions, such as LiveOps Voice, a voice solution that provides TDM and WebRTC-enabled communications; LiveOps Chat, an online multichannel customer engagement solution; LiveOps Email, a multichannel digital customer engagement solution; LiveOps Social that allows users to listen and engage with social and mobile customers; and LiveOps CxEngag...

555 Twin Dolphin Drive

Suite 400

Redwood City, CA 94065

United States

Founded in 2000





Key Executives for LiveOps, Inc.

Chief Executive Officer
Founder and Chairman
Age: 44
Chief Technology Officer and Senior Vice President of Engineering
Compensation as of Fiscal Year 2015.

LiveOps, Inc. Key Developments

LiveOps, Inc. Names Baker Johnson as Vice President of Marketing

LiveOps, Inc. announced that Baker Johnson has joined the company as Vice President of Marketing. Reporting to CEO Vasili Triant and based out of the company’s new Texas headquarters, Johnson will be responsible for driving all elements of LiveOps’ global corporate and product marketing strategy and operations. Johnson has more than 16 years of experience delivering marketing-led revenue growth. He most recently served as the Director of Demand Generation at Zenoss, Inc., where he helped to drive double-digit growth in lead quality, lead volume, pipeline, and new bookings in his first year alone. Prior to Zenoss, he was the Vice President of Marketing at Affiniscape.

LiveOps, Inc. Announces Executive Appointments

LiveOps, Inc. announced two senior management promotions. Jeff Thompson has been promoted to chief technology officer and senior vice president of Engineering, and Ryan Proudfoot has been promoted to vice president of Product Management. Thompson will spearhead global software design and development efforts, while Proudfoot will direct the product teams and drive innovation in LiveOps’ product line. Thompson and Proudfoot will both be based out of LiveOps’ Canadian office in Fredericton, New Brunswick. Previously LiveOps’ Senior Vice President of Product Management, Thompson brings nearly 20 years of expertise developing innovative solutions to improve customer service delivery for the global Fortune 500. He joined LiveOps through the company’s 2014 acquisition of UserEvents, where he was founder and CEO, and previously led the CxEngage product team. Previously a Senior Product Manager at LiveOps, Proudfoot has deep experience in product development and management and holds three U.S. patents. He joined LiveOps in early 2015 and has driven ongoing product improvements. He previously worked in product management and customer support with Blackberry World; Research in Motion; and Chalk Media.

LiveOps to Open New Corporate Headquarters in Cedar Park, Texas

LiveOps announced that it will open a new corporate headquarters in Cedar Park, Texas. The new location will replace the company’s current Redwood City, Calif. facility where its platform business is based. The company will also open a satellite office for engineering and operations staff in Silicon Valley. Relocation will be complete by September 1, 2015. A new, 25,000 square foot facility for LiveOps will be built in Cedar Park, Texas. All of the company’s 80 Redwood City, Calif.-based employees have been offered positions at this new Texas location or at the new Silicon Valley satellite facility. LiveOps plans to hire 155 new employees in Texas over the next three years. In addition to the Cedar Park, Texas and Silicon Valley locations, LiveOps will maintain its international offices in Australia, Canada, the United Kingdom and New Zealand. The company will also maintain its Ohio facility and will continue to base its Agent Services staff in Arizona.

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