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February 14, 2016 9:01 AM ET

Internet Software and Services

Company Overview of LiveOps, Inc.

Company Overview

LiveOps, Inc. provides cloud contact center and customer service solutions. It offers various call types and channels, including customer service call center, outbound services interactions, inbound sales interactions, lead generation interactions, and self-service interactive voice response capabilities. The company also provides cloud contact center solutions, such as LiveOps Voice, a voice solution that provides TDM and WebRTC-enabled communications; LiveOps Chat, an online multichannel customer engagement solution; LiveOps Email, a multichannel digital customer engagement solution; LiveOps Social that allows users to listen and engage with social and mobile customers; and LiveOps CxEngag...

555 Twin Dolphin Drive

Suite 400

Redwood City, CA 94065

United States

Founded in 2000

Phone:

650-453-2700

Fax:

650-745-3756

Key Executives for LiveOps, Inc.

Founder and Chairman
Co-Founder
Age: 44
Co-Founder
Senior Vice President and General Manager of Agent Services
General Manager
Compensation as of Fiscal Year 2015.

LiveOps, Inc. Key Developments

LiveOps, Inc. Opens New Agent Services Headquarters at SkySong, the Arizona State University Innovation Center in Scottsdale, Arizona

LiveOps, Inc. continues to expand its Agent Services business. The company has outgrown its previous Agent Services offices and announced a new Agent Services headquarters at SkySong, the Arizona State University Innovation Center in Scottsdale, Arizona. The move brings all Arizona-based Agent Services staffers together in one office, allows room for additional expansion and enables the company to capitalize on the spirit of innovation and collaboration that SkySong is based upon. Ten new major brands in the Retail, Financial Services and Healthcare spaces have signed on to leverage company's Agent Services on-demand model in the past 90 days, and existing customers have increased their work with company's Agent Services this year by 20%. This type of growth demands a bigger team. The company's Agent Services will double its headcount with the move to its new headquarters and is now hiring for positions at all levels.

LiveOps, Inc. Names Baker Johnson as Vice President of Marketing

LiveOps, Inc. announced that Baker Johnson has joined the company as Vice President of Marketing. Reporting to CEO Vasili Triant and based out of the company’s new Texas headquarters, Johnson will be responsible for driving all elements of LiveOps’ global corporate and product marketing strategy and operations. Johnson has more than 16 years of experience delivering marketing-led revenue growth. He most recently served as the Director of Demand Generation at Zenoss, Inc., where he helped to drive double-digit growth in lead quality, lead volume, pipeline, and new bookings in his first year alone. Prior to Zenoss, he was the Vice President of Marketing at Affiniscape.

LiveOps, Inc. Announces Executive Appointments

LiveOps, Inc. announced two senior management promotions. Jeff Thompson has been promoted to chief technology officer and senior vice president of Engineering, and Ryan Proudfoot has been promoted to vice president of Product Management. Thompson will spearhead global software design and development efforts, while Proudfoot will direct the product teams and drive innovation in LiveOps’ product line. Thompson and Proudfoot will both be based out of LiveOps’ Canadian office in Fredericton, New Brunswick. Previously LiveOps’ Senior Vice President of Product Management, Thompson brings nearly 20 years of expertise developing innovative solutions to improve customer service delivery for the global Fortune 500. He joined LiveOps through the company’s 2014 acquisition of UserEvents, where he was founder and CEO, and previously led the CxEngage product team. Previously a Senior Product Manager at LiveOps, Proudfoot has deep experience in product development and management and holds three U.S. patents. He joined LiveOps in early 2015 and has driven ongoing product improvements. He previously worked in product management and customer support with Blackberry World; Research in Motion; and Chalk Media.

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Recent Private Companies Transactions

Type
Date
Target
Merger/Acquisition
December 1, 2015
LiveOps Cloud Platform, LLC
 

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