February 25, 2017 9:46 PM ET

Internet Software and Services

Company Overview of LiveOps, Inc.

Company Overview

LiveOps, Inc. provides cloud based multichannel, social, and mobile solutions for financial, health care, insurance, retail, and high tech industries worldwide. It offers LiveOps Chat, which provides an integrated experience for online customers with capabilities that deliver just-in-time customer engagement to drive resolution and higher sales; LiveOps on-demand outsourced call center agent solution; LiveOps Email, which provides agents with a 360-degree view of customer interactions across various channels; and social customer, contact center outsourcing, and financial services/insurance industry solutions. The company was founded in 2000 and is headquartered in Scottsdale, Arizona.

1365 North Scottsdale Road

Suite 390

Scottsdale, AZ 85257

United States

Founded in 2000





Key Executives for LiveOps, Inc.

Chief Executive Officer
Founder and Chairman
Age: 45
Vice President of Finance
Compensation as of Fiscal Year 2016.

LiveOps, Inc. Key Developments

LiveOps, Inc. Appoints Keith Leimbach as Chief Executive Officer

LiveOps, Inc. announced that Keith Leimbach has been appointed to the role of chief executive officer. The company selected a proven leader adept at building teams and gaining new business in the business process outsourcing (BPO) industry. Leimbach’s proven history leading profitable growth in the services business area combined with the value he places on culture makes him an ideal fit for the company. Before coming to the company, Keith served as the CEO of ESG. Prior to that, he was the chief operating officer at ServiceSource and held multiple executive leadership roles at BEA Software and Accenture.

LiveOps, Inc. Appoints Greg Hanover as Chief Operating Officer

LiveOps, Inc. announced that senior vice president and general manager, Greg Hanover, has been appointed chief operating officer, a new position within LiveOps. Hanover will oversee leadership, strategy and operational excellence across the business and continue to report to the LiveOps’ Board of Directors. Hanover brings 15+ years of technology and contact center expertise to his new chief operating officer position. Hanover joined LiveOps in 2008 to oversee the client services organization and drive quality customer service.

LiveOps, Inc. Opens New Agent Services Headquarters at SkySong, the Arizona State University Innovation Center in Scottsdale, Arizona

LiveOps, Inc. continues to expand its Agent Services business. The company has outgrown its previous Agent Services offices and announced a new Agent Services headquarters at SkySong, the Arizona State University Innovation Center in Scottsdale, Arizona. The move brings all Arizona-based Agent Services staffers together in one office, allows room for additional expansion and enables the company to capitalize on the spirit of innovation and collaboration that SkySong is based upon. Ten new major brands in the Retail, Financial Services and Healthcare spaces have signed on to leverage company's Agent Services on-demand model in the past 90 days, and existing customers have increased their work with company's Agent Services this year by 20%. This type of growth demands a bigger team. The company's Agent Services will double its headcount with the move to its new headquarters and is now hiring for positions at all levels.

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