October 21, 2016 8:14 PM ET

Internet Software and Services

Company Overview of LiveOps, Inc.

Company Overview

LiveOps, Inc. provides cloud based multichannel, social, and mobile solutions for financial, health care, insurance, retail, and high tech industries worldwide. It offers LiveOps Chat, which provides an integrated experience for online customers with capabilities that deliver just-in-time customer engagement to drive resolution and higher sales; LiveOps on-demand outsourced call center agent solution; LiveOps Email, which provides agents with a 360-degree view of customer interactions across various channels; and social customer, contact center outsourcing, and financial services/insurance industry solutions. The company was founded in 2000 and is headquartered in Scottsdale, Arizona.

1365 North Scottsdale Road

Suite 390

Scottsdale, AZ 85257

United States

Founded in 2000





Key Executives for LiveOps, Inc.

Founder and Chairman
Age: 45
Vice President of Finance
Chief Operating Officer
Compensation as of Fiscal Year 2016.

LiveOps, Inc. Key Developments

LiveOps, Inc. Appoints Greg Hanover as Chief Operating Officer

LiveOps, Inc. announced that senior vice president and general manager, Greg Hanover, has been appointed chief operating officer, a new position within LiveOps. Hanover will oversee leadership, strategy and operational excellence across the business and continue to report to the LiveOps’ Board of Directors. Hanover brings 15+ years of technology and contact center expertise to his new chief operating officer position. Hanover joined LiveOps in 2008 to oversee the client services organization and drive quality customer service.

LiveOps, Inc. Opens New Agent Services Headquarters at SkySong, the Arizona State University Innovation Center in Scottsdale, Arizona

LiveOps, Inc. continues to expand its Agent Services business. The company has outgrown its previous Agent Services offices and announced a new Agent Services headquarters at SkySong, the Arizona State University Innovation Center in Scottsdale, Arizona. The move brings all Arizona-based Agent Services staffers together in one office, allows room for additional expansion and enables the company to capitalize on the spirit of innovation and collaboration that SkySong is based upon. Ten new major brands in the Retail, Financial Services and Healthcare spaces have signed on to leverage company's Agent Services on-demand model in the past 90 days, and existing customers have increased their work with company's Agent Services this year by 20%. This type of growth demands a bigger team. The company's Agent Services will double its headcount with the move to its new headquarters and is now hiring for positions at all levels.

LiveOps, Inc. Names Baker Johnson as Vice President of Marketing

LiveOps, Inc. announced that Baker Johnson has joined the company as Vice President of Marketing. Reporting to CEO Vasili Triant and based out of the company’s new Texas headquarters, Johnson will be responsible for driving all elements of LiveOps’ global corporate and product marketing strategy and operations. Johnson has more than 16 years of experience delivering marketing-led revenue growth. He most recently served as the Director of Demand Generation at Zenoss, Inc., where he helped to drive double-digit growth in lead quality, lead volume, pipeline, and new bookings in his first year alone. Prior to Zenoss, he was the Vice President of Marketing at Affiniscape.

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