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October 07, 2015 1:12 PM ET

Commercial Services and Supplies

Company Overview of TPUSA, Inc.

Company Overview

TPUSA, Inc., doing business as Teleperformance U.S.A., Inc., provides call center services to the United States-based companies in various industries. It offers outsourced customer relationship management services, including near shore and offshore customer care and growth, customer acquisition, IVR automation, technical support, and inbound sales solutions. The company serves the United States domestic and Hispanic market needs from onshore, near shore, and offshore locations. It serves clients in telecommunications, Internet services, financial services, automotive, technology, insurance, and membership services sectors, as well as in the public sector. The company was founded in 1993 and ...

6510 Millrock Drive

Suite 150

Holladay, UT 84121

United States

Founded in 1993





Key Executives for TPUSA, Inc.

Founder and Executive Chairman
Age: 57
Chief Financial Officer
Chief Operations Officer
Chief Executive Officer of ARM
Chief Executive Officer of Americall Group and President of Americall Group
Compensation as of Fiscal Year 2015.

TPUSA, Inc. Key Developments

Teleperformance U.S.A. Expands Fairmont, W. VA., Facility at 609 Belleview Blvd

Teleperformance announced that it will expand its Fairmont, W. VA., facility at 609 Belleview Blvd. to accommodate new business with a multinational healthcare client. The expansion will create nearly 300 new jobs in the Fairmont area. To support the expansion of this multinational healthcare company, Teleperformance employees provide high-level customer service for healthcare products and services. Interested applicants should possess basic computer skills and have customer-oriented career experience.

TPUSA Inc. Announces New operation in Louisville

TPUSA Inc. announced new operation in Louisville. The company expects to invest $13.2 million into the project. The company is moving into a 50,000-square-foot facility in eastern Louisville and expects to be operational in October 2014. The state has given preliminary approval for incentives up to $3.8 million for the project.

Teleperformance USA Shuts its Ann Arbor Site

Teleperformance USA has shuttered the doors of its Ann Arbor location and laid off 430 workers. The company would be closed because of business circumstances that were not reasonably foreseeable. Teleperformance was not able to renew its contract with the client at its Ann Arbor location. Of its 430 workers, 368 are listed as customer service agents. The company will also let go of 27 supervisors, 14 quality assurance analysts and a number of other managers, trainers, recruiters and other.

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