Diversified Telecommunication Services
Company Overview of Birch Communications, Inc.
Birch Communications, Inc. provides communications, network, cloud, and IT solutions to small, mid-sized, enterprise, and wholesale businesses in the United States. The company offers enterprise-class cloud hosted phone systems; data center environments with virtual and physical solutions; and file storage solutions for confidential data. It also provides voice services, including basic phone line, VoIP, hosted PBX, and mobile services; network Internet services, such as broadband, Internet, and multi-protocol label switching (MPLS) services; and information technology services, including remote monitoring, software management, helpdesk, voice migration, and cloud migration services. In addi...
320 Interstate North Parkway, SE
Atlanta, GA 30339
Founded in 1996
Key Executives for Birch Communications, Inc.
Chief Executive Officer and President
Founder and Chairman Emeritus
Chief Financial Officer and Vice President
Chief Operations Officer and Executive Vice President
Compensation as of Fiscal Year 2016.
Birch Communications, Inc. Key Developments
Birch Communications Appoints Joseph Haines as New VP of Advanced Services
Oct 29 16
Birch Communications reported the appointment of Joseph Haines as its new Vice President of Advanced Services and Support, effective immediately. In this role, Haines assumes responsibility for Field Operations, the Network Operations Center, and Advanced Services Activation and Support groups at the company. Haines will report directly to Jim O'Brien, EVP and Chief Operating Officer at Birch. Haines is a 15+ year communications operations executive and an expert in driving customer experience within telecommunications networks, architecture, fiber networks, voice, data and cloud solutions. Before joining Birch, Haines served as Vice President of Forerunner Technologies and Vice President Field Operations and Network Operations at Deltacom - now EarthLink.
Birch Communications, Inc. Appoints Joseph Haines as New Vice President of Advanced Services and Support
Oct 21 16
Birch Communications, Inc. announced the appointment of Joseph Haines as its new Vice President of Advanced Services and Support, effective immediately. In this role, Haines assumes responsibility for Field Operations, the Network Operations Center, and Advanced Services Activation and Support groups at the company. Haines will report directly to Jim O'Brien, EVP and Chief Operating Officer at Birch. Haines is a 15+ year communications operations executive and an expert in driving superior customer experience within telecommunications networks, architecture, fiber networks, voice, data and cloud solutions. He has held several progressive leadership roles throughout his career. Before joining Birch, Haines served as Vice President of Forerunner Technologies and Vice President Field Operations and Network Operations at Deltacom - now EarthLink.
Birch Communications, Inc. Announces the Release of TotalCloud PBX Hub
Oct 20 16
Birch Communications, Inc. announced the release of TotalCloud PBX Hub, which is available on the company's TotalCloud PBX Platform and includes collaboration features that allow end-users to make and receive calls from any device as if they were in the office. Birch also announced a new release of its TotalCloud PBX product suite with targeted Cloud communications solutions for small and medium-sized businesses (SMB). It is imperative to share knowledge and information quickly to enable decisions on day-to-day logistics and delivery of vital information to prospects, customers, and suppliers. In this age of advanced technologies, businesses can no longer expect their employees to be highly productive through multiple disjointed communications methods, conference calls, landlines, cell phones, instant messaging and email without better ways to manage these channels of communication. TotalCloud PBX combines all unified communications and collaboration (UCC) tools into a single virtual meeting "room" and eliminates the need to send cumbersome bridge numbers and passcodes – making it easy for groups to meet, chat, share desktops, and talk via audio and video conferencing. The service enables "find me/follow me" functionality that will simultaneously ring all devices and allow the user to make an outbound call from smartphones without sharing private phone numbers – all from the new TotalCloud PBX Hub app. This "always on" service transparently transitions from one cloud network node to another for continuous connectivity. Likewise, in the event of a local service outage, the phone system is designed to default to mobile solutions, providing an immediate backup solution. Birch announced a variety of solution offerings within this expansion. These offerings are targeted for multiple business types, focusing on providing customers the "right-sized" solution for their business. Birch's design team will assist the customer in choosing the correct mix of the following seat types for their custom solution based on the needed end user configuration: TotalCloud PBX Executive Seat – Further expanding Birch's commitment to advanced services, TotalCloud PBX Executive Seat is designed for those businesses that want to take meetings beyond a basic conference call. Offering the ability to collaborate through audio, video, virtual meetings, and shared presentations, organizations with multiple offices and remote employees on a variety of devices can now share the same meeting experience. Additionally, this solution is perfect for businesses who have the need to collaborate and share presentations with their clients and prospects. TotalCloud PBX Professional Seat – Designed for businesses with distributed work environments, where work is done outside of the office and outside of standard business hours, providing advanced communications and integration with mobile devices, employees can always be connected anywhere they do business. TotalCloud PBX Merchant Seat – Unique in the industry, the Merchant Seat solution is a step up from traditional phone lines and is designed for businesses with single and multiple location storefronts whose primary needs are managing their business on-site. Recognizing their role as a technology partner, Birch has made a significant investment in service delivery and support to ensure customers migrate seamlessly and realize the value of their advanced product suite. Additionally, when TotalCloud PBX is bundled with BirchLink access products, such as Fiber and Metro-Ethernet, Birch offers guaranteed Quality of Service (QoS) and reliability. When delivered over BirchLink access TotalCloud PBX includes robust Service Level Agreements (SLAs) and performance guarantees. For those who decide to run the product over their existing bandwidth, Birch also offers TotalCloud PBX available Over-The-Top (OTT) of another provider's access.
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