IBM Japan, Ltd. offers information processing systems, software update, communications systems, and PC repair services. It provides personal computing, workstations, servers, storage, software, printing systems, and other products. The company also offers various business services, such as application innovation services, business transformation outsourcing, center for business optimization, customer relationship management, financial management, human capital management, supply chain management, and other services. In addition, it provides IT services, including technical support, service-oriented architecture, security and privacy, application implementation, networking, maintenance, appli...
19-21 Nihonbashi Hakozaki-cho
Founded in 1937
KYOCERA Document Solutions Adopts 'IBM SCE+' Cloud Service for its Global CRM System
Aug 20 13
KYOCERA Document Solutions Inc. announced that it has adopted IBM Japan's cloud computing service IBM SmarterCloud Enterprise+ to structure its globally unified customer relationship management (CRM) system 'FOCUS'1. KYOCERA Document Solutions is the first Japanese enterprise to adopt the IBM SCE+ service globally, with the company's FOCUS system having just begun full-scale operation from this month. As the document management environment within the business world is currently undergoing vast change, KYOCERA Document Solutions has been expanding its provision of 'total document solutions' by continuously supporting its customers through the combination of various business applications and by proposing optimum document management environments. 'FOCUS' is KYOCERA Document Solutions' unique globally unified CRM system which supports the management of customers, sales, forecasts, business meetings and marketing. With the implementation of FOCUS, consolidation of customer management, for example, under a unified corporate governance system is possible; and it also enables prompt and optimal action to be taken in customer service, thus enhancing the company's management precision. The FOCUS system's adoption of IBM's Managed Cloud Service IBM SCE+ utilizes the linkage of the existing data center in Japan along with the SCE+ cloud data centers in the U.S. and Germany. The IBM SCE+ cloud service supports customers' backbone systems, and provides service management and security capability in the cloud environment.