Trilegiant Corporation provides travel, shopping, health, dental, entertainment, and consumer protection services. It through its membership club and loyalty product businesses provides products and services that touch the lives of people in America. The company was founded in 1973 and is based in Stamford, Connecticut. Trilegiant Corporation operates as a subsidiary Affinion Group, Inc.
6 High Ridge Park
Stamford, CT 06905
Founded in 1973
Arizona Attorney General Announces $30 Million Judgment Against Affinion, Trilegiant and Webloyalty
Oct 10 13
Arizona Attorney General Tom Horne, along with 46 states and the District of Columbia, announced that Affinion, and its subsidiaries Trilegiant and Webloyalty, will pay over $30 million to settle allegations that they misled consumers into signing up and paying for discount clubs and membership. Consumers complaining to the States have alleged that Affinion charged them for services without authorization or knowledge, and, once consumers learned they were being charged, some had trouble canceling or getting a refund. Other consumers were confused about who Affinion was because the offers looked like they came from Affinion's marketing partners, which usually were banks or retailers with which the consumers did business. The States' investigation uncovered several of Affinion's marketing practices that misled consumers, including a lack of clear and conspicuous disclosure about Affinion's identity, and the cost and ongoing nature of the charges. Most troubling were two marketing practices- live checks and online data pass. In a live check solicitation, people were sent (via direct mail) an offer that appeared to be a check - but when they endorsed and deposited the checks, the consumers unknowingly authorized Affinion to enroll them in membership programs, and to bill them each month indefinitely. In an online data pass offer, people were presented an Affinion offer immediately after an online purchase from a retailer. Affinion was then able to enroll and bill consumers without acquiring any of their account information because the marketing partner would pass that information to Affinion. As part of today's judgment, both practices are prohibited. This agreement includes further changes to Affinion's business model by requiring the company to provide clear and conspicuous information regarding membership. This will include periodic reminders of enrollment, and changes to Affinion's cancellation practices.