Company Overview of Teleopti AB
Teleopti AB provides telecom expense management and workforce management solutions. The company focuses on offering solutions for strategic workforce management in contact centers, as well as cost allocation and quality control of voice and IP enterprise networks. It offers Teleopti CCC, a workforce management solution, which enables contact centers to manage their staff, forecast demand accurately, schedule automatically, and report; Teleopti CCC Forecasts that enables users to forecast contact volumes and staffing requirements in the short and long run; and Teleopti Pro, a solution that controls costs, monitors quality, and manages communication devices and services. The company also provi...
Berga Backe 2
Danderyd, 182 17
Founded in 1992
Key Executives for Teleopti AB
Co-Founder, Executive Chairman, Owner and Chief Executive Officer
President of Teleopti North America
Chief of Business Development Office
Compensation as of Fiscal Year 2016.
Teleopti AB Key Developments
Teleopti announces reseller agreement with Mitel
Jun 18 15
Teleopti and Mitel announced that Mitel has become a reseller of the Teleopti WFM solution. The agreement will integrate Teleopti WFM with the contact center offerings for Mitel's MiVoice Business and MX-One platforms to deliver an enterprise caliber workforce management offering to Mitel's global channels and customers. The companies will also devote marketing and consulting resources to help generate awareness and adoption of the solution.
TantaComm and Teleopti Combine Adaptability and Functionality in New Workforce Optimization Solution
Nov 5 14
TantaComm announced a new partnership with Teleopti. The solution called TantaComm Manage, combines interaction recording from TantaComm with WFM solution of Teleopti which improves contact center customer service, employee satisfaction and profitability. The easy-to-use solution improves contact center performance, profitability and productivity by Offering forecasting and scheduling capabilities that allow users to balance staff efficiency with customer support from anywhere in the world, improving sales-per-hour ratios and customer retention while achieving 20%-40% savings through back-office productivity, enabling agents to remotely check work schedules and messages, make shift trades, request vacation, and more to increase work flexibility and help reduce attrition.
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