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May 29, 2015 1:27 AM ET

Software

Company Overview of Teleopti AB

Company Overview

Teleopti AB provides telecom expense management and workforce management solutions. The company focuses on offering solutions for strategic workforce management in contact centers, as well as cost allocation and quality control of voice and IP enterprise networks. It offers Teleopti CCC, a workforce management solution, which enables contact centers to manage their staff, forecast demand accurately, schedule automatically, and report; Teleopti CCC Forecasts that enables users to forecast contact volumes and staffing requirements in the short and long run; and Teleopti Pro, a solution that controls costs, monitors quality, and manages communication devices and services. The company also provi...

Berga Backe 2

Danderyd,  182 17

Sweden

Founded in 1992

Phone:

46 8 56 89 50 00

Fax:

46 8 56 89 50 09

Key Executives for Teleopti AB

Co-Founder, Executive Chairman, Owner and Chief Executive Officer
Co-founder and Director
President of Teleopti North America
Chief of Business Development Office
Executive Officer
Compensation as of Fiscal Year 2014.

Teleopti AB Key Developments

TantaComm and Teleopti Combine Adaptability and Functionality in New Workforce Optimization Solution

TantaComm announced a new partnership with Teleopti. The solution called TantaComm Manage, combines interaction recording from TantaComm with WFM solution of Teleopti which improves contact center customer service, employee satisfaction and profitability. The easy-to-use solution improves contact center performance, profitability and productivity by Offering forecasting and scheduling capabilities that allow users to balance staff efficiency with customer support from anywhere in the world, improving sales-per-hour ratios and customer retention while achieving 20%-40% savings through back-office productivity, enabling agents to remotely check work schedules and messages, make shift trades, request vacation, and more to increase work flexibility and help reduce attrition.

8x8 Inc. Partners with Teleopti to Deliver 100% Cloud-Based Virtual Contact Center and Integrated Workforce Management Solution

8x8 Inc. announced that it has partnered with Teleopti to deliver the first 100% cloud-based, best of breed Virtual Contact Center and Workforce Management solution. 8x8 and Teleopti have tightly integrated their solutions to provide a new service that uses 8x8 Virtual Contact Center's call history data to drive Teleopti's staffing models, enabling call centers to quickly design a schedule that optimizes their staffing resources. Once the system is in use, up to the minute statistics from 8x8 are fed to Teleopti, giving contact managers unprecedented flexibility to ensure they are running at top efficiency. This integration can even be extended directly into payroll systems to further reduce the labor required to manage contact center staffing. With the 8x8 Virtual Contact Center and Teleopti solution, all of the data integration is fully defined and pre-configured out of the box, providing the following benefits: Fast and easy deployment. Since data synchronization has already been done, it's fast and easy to use 8x8's call history data to drive the Teleopti staffing model. Systems are typically deployed within three weeks. Build a quality staffing model. Because 8x8's contact history is used to build the staffing model, Teleopti can develop a staffing model that understands reality to maximize its value. Better service, significant savings. With Teleopti WFM capabilities, call centers can reduce staffing costs, up to 30%, while ensuring that they are at fullest capacity at the busiest times. With 8x8's Virtual Contact Center, each customer interaction is more efficient, significantly reducing staffing demands. Manage interactions across all channels. Other integrations between Workforce Management and Contact Center systems can only manage phone interactions. Give agents more control over their schedules. Teleopti's scheduling tools allow agents to trade and manage shifts using self-service applications; supervisors can focus on more critical matters. Integrate with payroll systems to fully automate paycheck processing.

Teleopti Workforce Management Solution Interoperable with ShoreTel

Teleopti announced joining forces with ShoreTel through gaining membership in their innovation network.  Teleopti can leverage ShoreTel's open architecture and extend the capabilities of the firm's all-in-one, enterprise contact centre solution. The Teleopti WFM solution, Teleopti CCC, will be made available through ShoreTel's extensive distribution network. The Teleopti solution responds well to the wider challenges experienced in customer service and contact centres.

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