March 05, 2015 7:09 PM ET

Software

Company Overview of Apacheta Corporation

Company Overview

Apacheta Corporation provides mobile workflow applications for consumer packaged goods, manufacturing, maintenance and repair, telecommunications, and transportation markets. It offers ServiceACE, a mobile field service management application that automates daily tasks, including work order management, turn-by-turn driving directions, inventory, asset, and warranty management, and payment processing. The company also offers RouteACE, a direct store delivery application, including route management, sales, and merchandising; and TransportACE, a mobile pick-up and delivery management solution that streamlines logistics and optimizes routes. In addition, it offers VisualACE Business Process Desi...

75 West Baltimore Pike

Media, PA 19063

United States

Founded in 2002

Phone:

610-558-5852

Fax:

610-558-5865

Key Executives for Apacheta Corporation

Chief Executive Officer and Director
Chief Financial Officer
Vice President of Engineering & Operations
Vice President of Sales and Business Development
Compensation as of Fiscal Year 2014.

Apacheta Corporation Key Developments

Wittenbach Business Systems Deploys A Mobile Field Service Solution Using Apacheta ServiceACE

Apacheta announced that Wittenbach Business Systems has deployed a mobile field service solution using Apacheta ServiceACE as part of the company's "Going Mobile 2.0" initiative. This solution has enabled Wittenbach to streamline its break/fix and preventative maintenance operations and deliver timely and effective service of ATMs, teller automation and money processing machines, bank equipment and security systems. Wittenbach now has a seamless mobile solution that covers an entire field service technician's day, allowing them to: process service calls more effectively to improve response time; accept or reject calls depending on whether or not they can meet the required SLA response time; improve first time fix rates and complete calls more quickly with mobile access to a complete service order history; document service provided by adding repair codes and including photo documentation of damaged equipment for exception reports; track time spent on site and on each repair code to provide more accurate invoicing; capture signatures for work completed and automatically email customer to reduce billing disputes; map outstanding or upcoming preventative maintenance calls in the area to increase productivity, reduce drive time, increase equipment uptime and improve preventative maintenance completion rates and manage parts inventory at a van and technician level, including the transfer of parts between locations or technicians to reduce inventory demands. As a result of this implementation, the company's open call report has shrunk considerably and the amount of inventory they need to carry on hand has also been reduced. Leveraging data collected in the field, Wittenbach has created a web-based service interface that provides customers with access to status and resolution updates, using technology to deliver a true competitive advantage.

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