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August 28, 2015 11:21 PM ET

Commercial Services and Supplies

Company Overview of Sitel Worldwide Corporation

Company Overview

SITEL Worldwide Corporation provides customer care outsourcing services. The company offers various services, including customer service, technical support, customer acquisition, retention and revenue generation services, and back office support. Its customer care services primarily consist of inbound telephonic services. The company also delivers its services through multiple communication channels, including social media, online chat, email, and interactive voice response. It serves range of industry end-markets, including financial services, technology, wireless, retail and consumer products, telecommunications, media and entertainment, energy and utilities, travel and transportation, Int...

3102 West End Avenue

Two American Center

Suite 900

Nashville, TN 37203

United States

60,400 Employees

Phone:

615-301-7100

Key Executives for Sitel Worldwide Corporation

Chairman, Chief Executive Officer and President
Age: 55
Chief Financial Officer, Chief Operating Officer and Director
Age: 69
Senior Vice President of Regional Operation
Age: 46
Chief of Global Markets & Infrastructure Officer and Executive Vice President
Age: 51
Chief Commercial Officer and Executive Vice President
Age: 56
Compensation as of Fiscal Year 2015.

Sitel Worldwide Corporation Key Developments

SITEL Worldwide Corporation Reports Preliminary Financial Results for the Second Quarter and Six Months Ended June 30, 2015

SITEL Worldwide Corporation reported preliminary financial results for the second quarter and six months ended June 30, 2015. The company expects to report revenues of $343.3 million for the quarter ended June 30, 2015, a decrease of $5.4 million compared to $348.7 million during the same period of 2014. When adjusted for the impact of foreign currency, revenue increased $28 million or 8.0% from the second quarter of 2014. The company expects to report consolidated adjusted EBITDA of $26.3 million for the quarter which includes approximately $1.0 million of fees associated with the merger transaction. Adjusted EBITDA is flat when compared to the second quarter of 2014, or up 4% when adjusted for the one-time merger fees. The company expects net cash provided by operating activities to be $22.5 million, an increase of $43.1 million compared to a $20.6 million use of cash for the prior year. the company expects net cash used in investing activities to be $18.4 million, an increase of $2.9 million compared with $15.5 million for the prior year. The resulting 2015 preliminary net free cash flow of $4.1 million is up $40.2 million as compared to the prior year. The company expects net loss of $6.2 million against $21.6 million a year ago, income taxes of $1.4 million against $2.8 million a year ago, interest expense and other financing costs, net of $21.1 million against $21.4 million a year ago, impairment and gain on disposal of $0.2 million against $0.1 million a year ago and depreciation of $8.8 million against $8.5 million a year ago. For the six months, the company expects revenue of $697.9 million against $699.2 million a year ago. The company expects adjusted EBITDA of $58.7 million against $47.3 million a year ago. The company expects net cash from operations of $22.5 million against net cash from used in operations of $20.6 million a year ago and net free cash flow of $4.1 million against negative net free cash flow of $36.1 million a year ago. The company expects net loss of $14.2 million against $40.4 million a year ago, income taxes of $3.5 million against $9.8 million a year ago, interest expense and other financing costs, net of $42.7 million against $43.0 million a year ago, impairment and gain on disposal of $0.2 million, amortization of intangibles of $0.1 million against $0.5 million a year ago, and depreciation of $17.8 million, against $17.0 million a year ago.

Sitel Worldwide Corporation Reports Unaudited Consolidated Earnings Results for the Second Quarter and Six Months Ended June 30, 2015

Sitel Worldwide Corporation reported unaudited consolidated earnings results for the second quarter and six months ended June 30, 2015. For the quarter, the company reported revenue of $343.3 million against $348.7 million a year ago. Adjusted EBITDA was $26.3 million against $26.3 million a year ago. Net loss was $6.2 million against $21.6 million a year ago. For the six months, the company reported revenue of $697.9 million against $699.2 million a year ago. Adjusted EBITDA was $58.7 million against $47.3 million a year ago. Net cash from operations was $22.5 million against Net cash used in operations of $20.6 million a year ago. Net loss was $14.2 million against $40.4 million a year ago.

Sitel to Open New Customer Experience Center in Pompano Beach, Florida

Sitel has announced that it will open a new customer experience center in Pompano Beach, Florida, creating more than 1,000 new full-time career opportunities. Sitel is hiring at every level in Pompano Beach, including management positions. 350 team members are needed immediately to accommodate the site's launch in the first week of August.

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