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June 30, 2015 12:57 PM ET

Commercial Services and Supplies

Company Overview of Sitel Worldwide Corporation

Company Overview

SITEL Worldwide Corporation provides customer care outsourcing services. The company offers various services, including customer service, technical support, customer acquisition, retention and revenue generation services, and back office support. Its customer care services primarily consist of inbound telephonic services. The company also delivers its services through multiple communication channels, including social media, online chat, email, and interactive voice response. It serves range of industry end-markets, including financial services, technology, wireless, retail and consumer products, telecommunications, media and entertainment, energy and utilities, travel and transportation, Int...

3102 West End Avenue

Two American Center

Suite 900

Nashville, TN 37203

United States

59,000 Employees



Key Executives for Sitel Worldwide Corporation

Chairman, Chief Executive Officer and President
Age: 54
Chief Financial Officer, Chief Operating Officer and Director
Age: 68
Senior Vice President of Regional Operation
Age: 45
Chief of Global Markets & Infrastructure Officer and Executive Vice President
Age: 50
Chief Commercial Officer and Executive Vice President
Age: 55
Compensation as of Fiscal Year 2014.

Sitel Worldwide Corporation Key Developments

Sitel Worldwide Corporation Announces Executive Change

On June 1, 2015, Mr. Michael Lee's two year assignment as Chief Operating Officer - Philippines of SITEL Worldwide Corporation ended pursuant to the terms of his expatriate assignment agreement, dated May 7, 2013. Mr. Lee will return to the United States and will assume a new role within the company as SVP, Regional Operation and will report to John Bowden, COO North America, effective June 1, 2015 at U.S. Virtual Office.

Sitel Brings 700 New Jobs to Lake City

Sitel announced significant business growth that will bring more than 700 new full-time career opportunities to its Lake City customer experience center. These jobs are in addition to the 300 new hires announced at Sitel's Ocala location in late April, totaling more than 1,000 new jobs for the state of Florida in less than 30 days. The new hires in Lake City are made possible by significant client business expansions with a distinguished international payment processing firm and leading television services provider.

Sitel Worldwide Corporation, Q1 2015 Earnings Call, May 07, 2015

Sitel Worldwide Corporation, Q1 2015 Earnings Call, May 07, 2015

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