Commercial Services and Supplies
Company Overview of Sitel Worldwide Corporation
SITEL Worldwide Corporation provides customer care outsourcing services. The company offers various services, including customer service, technical support, customer acquisition, retention and revenue generation services, and back office support. Its customer care services primarily consist of inbound telephonic services. The company also delivers its services through multiple communication channels, including social media, online chat, email, and interactive voice response. It serves range of industry end-markets, including financial services, technology, wireless, retail and consumer products, telecommunications, media and entertainment, energy and utilities, travel and transportation, Int...
3102 West End Avenue
Two American Center
Nashville, TN 37203
Key Executives for Sitel Worldwide Corporation
Chairman, Chief Executive Officer and President
Chief Financial Officer, Chief Operating Officer and Director
Senior Vice President of Regional Operation
Chief of Global Markets & Infrastructure Officer and Executive Vice President
Chief Commercial Officer and Executive Vice President
Compensation as of Fiscal Year 2015.
Sitel Worldwide Corporation Key Developments
Sitel Opens Pompano Beach Customer Experience Center
Oct 16 15
Sitel announced the grand opening of its Pompano Beach customer experience center and the availability of 1,000 full-time positions. The company has already hired and trained 500 staff for the new center and is actively interviewing to fill 500 additional positions to provide outstanding customer experiences for a leading financial services provider. The company was assisted in establishing operations in Pompano Beach through a workforce partnership by CareerSource Broward, the Greater Fort Lauderdale Alliance, the City of Pompano Beach and the Greater Pompano Beach Chamber.
SITEL Worldwide Corporation Announces Resignation of Directors
Sep 18 15
On September 18, 2015, SITEL Worldwide Corporation (Sitel) announced that Groupe Acticall S.A. (Acticall) had completed its acquisition of Sitel. In connection with the Merger, each of Tate Abols, David Garner, Robert Mahoney, Seth Mersky, Keith Powell and Peter Shea voluntarily resigned from the board of directors of Sitel, effective as of the Effective Time. As of immediately following the Effective Time, the board of directors of Sitel is comprised of the following individuals: Olivier Camino, Marc Dayries, Elisabeth Destailleur, Arnaud de Lacoste, Dagoberto Quintana, David Slaviero, Patrick Tolbert and Laurent Uberti.
SITEL Worldwide Corporation Reports Preliminary Financial Results for the Second Quarter and Six Months Ended June 30, 2015
Jul 23 15
SITEL Worldwide Corporation reported preliminary financial results for the second quarter and six months ended June 30, 2015. The company expects to report revenues of $343.3 million for the quarter ended June 30, 2015, a decrease of $5.4 million compared to $348.7 million during the same period of 2014. When adjusted for the impact of foreign currency, revenue increased $28 million or 8.0% from the second quarter of 2014. The company expects to report consolidated adjusted EBITDA of $26.3 million for the quarter which includes approximately $1.0 million of fees associated with the merger transaction. Adjusted EBITDA is flat when compared to the second quarter of 2014, or up 4% when adjusted for the one-time merger fees. The company expects net cash provided by operating activities to be $22.5 million, an increase of $43.1 million compared to a $20.6 million use of cash for the prior year. the company expects net cash used in investing activities to be $18.4 million, an increase of $2.9 million compared with $15.5 million for the prior year. The resulting 2015 preliminary net free cash flow of $4.1 million is up $40.2 million as compared to the prior year. The company expects net loss of $6.2 million against $21.6 million a year ago, income taxes of $1.4 million against $2.8 million a year ago, interest expense and other financing costs, net of $21.1 million against $21.4 million a year ago, impairment and gain on disposal of $0.2 million against $0.1 million a year ago and depreciation of $8.8 million against $8.5 million a year ago.
For the six months, the company expects revenue of $697.9 million against $699.2 million a year ago. The company expects adjusted EBITDA of $58.7 million against $47.3 million a year ago. The company expects net cash from operations of $22.5 million against net cash from used in operations of $20.6 million a year ago and net free cash flow of $4.1 million against negative net free cash flow of $36.1 million a year ago. The company expects net loss of $14.2 million against $40.4 million a year ago, income taxes of $3.5 million against $9.8 million a year ago, interest expense and other financing costs, net of $42.7 million against $43.0 million a year ago, impairment and gain on disposal of $0.2 million, amortization of intangibles of $0.1 million against $0.5 million a year ago, and depreciation of $17.8 million, against $17.0 million a year ago.
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