February 01, 2015 10:03 PM ET

Commercial Services and Supplies

Company Overview of Sitel Worldwide Corporation

Company Overview

SITEL Worldwide Corporation provides customer care outsourcing services. It offers various services, including customer service, technical support, customer acquisition, retention and revenue generation services, and back office support. The company’s customer care services primarily consist of inbound telephonic services. It serves range of industry end-markets, comprising technology, financial services, wireless, retail and consumer products, telecommunications, media and entertainment, energy and utilities, Internet service providers, travel and transportation, insurance, public sector, and healthcare. As of December, 31, 2013, the company provided its services through its operating platf...

3102 West End Avenue

Two American Center

Suite 1000

Nashville, TN 37203

United States

59,100 Employees



Key Executives for Sitel Worldwide Corporation

Age: 54
Chief Financial Officer
Age: 68
Chief of Global Markets & Infrastructure Officer and Executive Vice President
Chief Commercial Officer and Executive Vice President
Age: 55
Executive Vice President of Global Operations Support
Age: 46
Compensation as of Fiscal Year 2014.

Sitel Worldwide Corporation Key Developments

Sitel Opens New Site in Knoxville, TN and Expands Oak Ridge, TN Facility

Sitel announced the its new facility in Knoxville and its existing site in Oak Ridge. The opening of its new Knoxville site has already begun and will eventually hold 400 call center positions. Several lines of business will be moving to the new site which will allow for the expansion of the Oak Ridge facility, located 25 minutes from the new Knoxville location.

Sitel Reports Earnings Results for the Third Quarter of 2014

Sitel reported earnings results for the third quarter of 2014. For the quarter, the company's EBITDA is back on track with prior year and is up 30% sequentially. Revenue was up 3% sequentially and 1.6% over last year, as diversified portfolio along with its sales transformation efforts helped rebuild from a difficult first half. The company experienced 6% revenue growth among its top 20 clients year-over-year. Adjusted EBITDA for the quarter was $34.2 million, flat with last year. From a cash flow perspective, the company used $7 million in cash during the quarter.

Sitel Worldwide Corporation, Q3 2014 Earnings Call, Nov 06, 2014

Sitel Worldwide Corporation, Q3 2014 Earnings Call, Nov 06, 2014

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