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July 05, 2015 9:59 PM ET

Software

Company Overview of Aspect Software Group Holdings Ltd.

Company Overview

Aspect Software Group Holdings Ltd. provides customer contact and workforce optimization solutions Worldwide. The company sells and licenses its software and hardware products; sells maintenance contracts and services to support its products; and provides professional services for identifying and implementing contact center and interaction management solutions. It offers Aspect Unified IP, a Microsoft Web services platform contact center solution that unites inbound, outbound, interactive voice response, and internet contact capabilities, such as email and Web chat; Workforce Optimization, a Microsoft standards-based platform for contact center customer contact activities; and Aspect Back Of...

2325 East Camelback Road

Suite 700

Phoenix, AZ 85016

United States

Founded in 1981

1,900 Employees

Phone:

978-250-7900

Fax:

602-954-2294

Key Executives for Aspect Software Group Holdings Ltd.

Chairman, Chief Executive Officer, Chief Executive Officer of Aspect Software, Inc and President of Aspect Software, Inc
Age: 57
President and General Manager of Interaction Management
Age: 54
Chief Financial Officer, Principal Accounting Officer and Executive Vice President
Age: 48
Chief Technology Officer and Senior Vice President
Age: 52
Chief Information Officer and Senior Vice President
Compensation as of Fiscal Year 2015.

Aspect Software Group Holdings Ltd. Key Developments

Aspect Software Group Holdings Ltd., Q4 2014 Earnings Call, Mar 17, 2015

Aspect Software Group Holdings Ltd., Q4 2014 Earnings Call, Mar 17, 2015

Aspect Software Announces Voxeo CXP Pro 14

Aspect Software announced Voxeo CXP Pro 14, a bundle of the new releases of Voxeo CXP 14, an application lifecycle management platform, and the IVR platform Prophecy 14. With enhancements to the Business User Interface and mobile Web support, CXP Pro 14 creates a comprehensive software platform to build, deploy, manage and analyze customer self-service applications across multiple channels, including Interactive Voice Response, interactive text, mobile Web, and social media. CXP Pro 14 is integrated with Aspect's Unified IP contact center software platform, greatly extending its IVR and multi-channel self-service capabilities. Voxeo CXP Pro 14 makes it easy for business users to take control of the IVR, mobile, and text applications exposed to the consumer, without having to go through IT or lengthy deployment cycles. Voxeo CXP 14 enhancements include: Enriched Business User Interface enabling non-technical staff to configure IVR behavior such as business hours, menu options, and marketing announcements without IT intervention. Enhanced to allow role-based access, users can now be assigned to departments (customer care, marketing, operations, etc.) for access control that is better aligned with existing business processes, enhanced support for UI widgets exploiting the underlying jQuery Mobile framework, improved debugging of mobile Web applications with synchronized views of test client and application state, access to geolocation functionality in mobile Web applications, new version of CXP Analyzer adds insight on multi-data center data aggregation, backend access statistics, version-by-version trend reports, and more, integration with Aspect Unified IP for handling transfer of call data between Unified IP and CXP Pro when transferring calls in either direction, new Web-based IDE for system administrators, providing the same look and feel as Prophecy Commander, the IVR configuration and provisioning interface and support for Nuance Dialog Modules.

Aspect Software Group Holdings Ltd., Q1 2014 Earnings Call, May 15, 2014

Aspect Software Group Holdings Ltd., Q1 2014 Earnings Call, May 15, 2014

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