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May 22, 2015 5:50 PM ET

Media

Company Overview of Archway Marketing Services, Inc.

Company Overview

Archway Marketing Services, Inc. provides marketing logistics, fulfillment, and supply chain management services. It offers fulfillment solutions that include POS, POP, literature, and product fulfillment, displays, marketing collateral, samples, gift cards, textbooks, premiums, and training materials; print solutions, such as print-on-demand, variable print-on-demand, campaign management, digital production, print management, and creative services; call center services, including customer, IVR, email and chat support, order tracking and placement assistance, and client products and processes; and co-packing and repacking projects that include repacking for test markets, co-packing to promot...

19850 South Diamond Lake Road

Rogers, MN 55374

United States

Founded in 1952

620 Employees

Phone:

763-428-3300

Fax:

763-488-6801

Key Executives for Archway Marketing Services, Inc.

Chief Executive Officer
Age: 50
Chief Financial Officer
Senior Vice President of Operations
Senior Vice President of Solutions
Chief Information Officer
Compensation as of Fiscal Year 2014.

Archway Marketing Services, Inc. Key Developments

Archway Marketing Services Strengthens Market Leadership with Investment in Call Center Operations

Archway has expanded its end-to-end marketing operations with an investment in new technologies to expand their Call Center operations. Archway's North America-based call center operations offer the latest advancements in problem solving for inbound and outbound technical support, customer care life cycle management in the support of order management, cross-sell and up-sell strategies. Services include dedicated and shared multilingual agents trained for inbound and outbound customer care, help desk technical support and support throughout the life cycle of promotional marketing campaigns.

Archway Appoints Walter L. Caudill as Senior Vice President of Operations

Archway announced the appointment of Walter L. Caudill to the position of Senior Vice President of Operations. Caudill will work with the company's leadership to initiate enterprise wide strategies and procedures that support Archway's sales growth plans. Caudill has extensive experience in implementing operational best practices in all areas of business and is especially skilled at enhancing the customer experience and improving customer service and loyalty. In his new role, he will be responsible for leading operational strategy, driving excellence in customer experience and service, integrating best practices, standardizing operating procedures, expanding quality control and optimizing labor management and productivity.

Archway Appoints Jeff Noffsinger as Chief Information Officer

Archway announced the appointment of Jeff Noffsinger to the position of Chief Information Officer. In his new role he will be responsible for leading the planning and implementation of information technologies that help Archway's clients grow revenue as well as the company's plans for future growth. Prior to joining Archway, Noffsinger was Chief Information Officer for WorkflowOne LLC. Working from Archway's Detroit, Mich. location, Noffsinger reports to Chief Executive Officer, Doug Mann.

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