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February 10, 2016 4:05 AM ET

Internet Software and Services

Company Overview of Transera Communications, Inc.

Company Overview

Transera Communications, Inc. operates as a Software-as-a-Service (SaaS) company that works with consumer-facing companies to transform their contact centers into strategic business assets. The company’s cloud-based contact center software solutions comprise Analytics-driven Customer Engagements, a cloud solution that collects and connects complex customer interaction records from disparate contact center systems and provides SaaS capabilities for segmenting, profiling, visualizing, and analyzing the data; and Global Contact Center Management and Routing, a SaaS offering that creates a queue in the cloud for centralized voice, chat, email, social media, routing, scripting, recording, and Web...

1195 West Fremont Avenue

Suite 101

Sunnyvale, CA 94087

United States

Founded in 2004

Phone:

408-338-0900

Fax:

408-524-5318

Key Executives for Transera Communications, Inc.

Co-Founder, Chairman and Chief Executive Officer
President and Chief Operating Officer
Co-Founder, Chief Technical Officer and Senior Vice President of Service Management
Co-Founder
Chief Financial Officer and Senior Vice President
Age: 65
Compensation as of Fiscal Year 2015.

Transera Communications, Inc. Key Developments

SlimWare Utilities Deploys Transera's Call Center App for Salesforce and Transera's Customer Engagement Analyzer

Transera Communications, Inc. announced that SlimWare Utilities has deployed Transera’s Call Center App for Salesforce and Transera’s Customer Engagement Analyzer in the company’s contact center. Transera’s Call Center App for Salesforce provides easy, cloud-based call center administration and management from within Salesforce. The app leverages Salesforce data to guide the real-time routing of calls, and provides agents in the contact center with a singular, unified desktop incorporating data on a caller’s identity, history and intent.

BizReach Deploys Transera Integrated with Salesforce in Japan Contact Center

Transera announced that BizReach has deployed the company’s Global Omni-Channel Contact Center integrated with Salesforce in its Japan-based operations. Prior to working with Transera, BizReach relied on a web-based solution for managing its contact center operations. Yet, the system frequently experienced problems integrating customer records from the existing database, and customer calls were often disconnected or lost prior to resolution. These issues negatively impacted customer satisfaction rates and increased the overall cost of maintaining the contact center. Transera’s Global Omni-Channel Contact Center Solution creates a centralized cloud-based global queue from which it routes, distributes and records all interactions to specific agents or teams using real-world data across sites. By further integrating the solution with Salesforce, it also provides agents with a singular, unified desktop incorporating information from the Salesforce customer records database on a caller’s identity, history and intent for improved customer service and support.

Roland Corporation Deploys Transera’s Global Omni-Channel Contact Center Solution in its Japanese Call Center

Transera announced that Roland Corporation has deployed Transera’s Global Omni-Channel Contact Center solution in its Japan-based call center. Prior to working with Transera, Roland Corporation’s call center relied on an on-premise system for handling all customer and retailer inquiries. The system frequently encountered difficulty with call routing and trouble-shooting operations, however, which resulted in overly long wait-times for callers. These delays negatively impacted customer satisfaction rates, and increased the overall cost of maintaining the contact center. Transera’s Global Omni-Channel Contact Center Solution creates a central global queue from which it routes, distributes, and records all interactions to specific agents or teams to maximize business outcomes using real-world data across sites. By uniting disparate systems within a single cloud-based solution, companies are able to centrally administer routing and agent operations to respond to changing traffic conditions and performance, regardless of where they are.

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