January 30, 2015 2:34 PM ET

Internet Software and Services

Company Overview of Satmetrix Systems, Inc.

Company Overview

Satmetrix Systems, Inc. provides cloud-based customer experience management software solutions for small and mid-sized businesses worldwide. It offers SparkScore, a net promoter score (NPS) -based social customer experience product that measures social sentiment for brands in real-time; and NPS program design, NPS analytic, NPS implementation and training, and strategic services. Satmetrix Systems, Inc. was formerly known as CustomerCast, Inc. The company was founded in 1997 and is based in San Mateo, California with additional offices in the United States and internationally.

1100 Park Place

Suite 210

San Mateo, CA 94403

United States

Founded in 1997





Key Executives for Satmetrix Systems, Inc.

Chief Executive Officer
Age: 49
Co-Founder and Member of the Advisory Team
Chief Financial Officer
Age: 61
Chief Customer Officer
Compensation as of Fiscal Year 2014.

Satmetrix Systems, Inc. Key Developments

Satmetrix(R) and NTTCom Online Marketing Solutions Corporation Announce a Partnership Agreement

Satmetrix(R) and NTTCom Online Marketing Solutions Corporation have announced a partnership agreement that allows NTTCom Online to provide their customers with Satmetrix CEM solutions, significantly extending Satmetrix's reach in the Asia-Pacific market. Specifically, under the agreement, NTTCom Online will be the exclusive provider of Satmetrix's best-in-class, cloud-based, CEM solutions, as well as NPS-based consulting services and certification courses to the Japanese market. Together, the partnership will help client companies improve customer engagement, promote loyalty and increase value along the entire length of the customer journey.

Satmetrix Introduces New Cloud-Based Customer Experience Management Solution for Small & Mid-Sized Businesses

Satmetrix announced the availability of Satmetrix Standard(TM), the only self-service, cloud-based solution designed specifically for small and mid-sized businesses interested in developing customer experience management (CEM) programs based on the Net Promoter Score (NPS) methodology. Satmetrix Standard expands accessibility of global business-grade measurement and analysis of customer feedback data to small and mid-sized companies that are equally committed to on-going improvement in customer loyalty and retention. Satmetrix Standard is built on the powerful Satmetrix cloud platform with Net Promoter analytics, expertise, and customizable templates built in. Satmetrix Standard includes three end-user licenses, two complete survey program touch points, and up to 15,000 responses a year at an affordable annual price. Additional users and responses are available with tiered pricing options. New customers can begin on Satmetrix Standard and easily upgrade to Satmetrix Pro or Enterprise as their CEM program needs grow.

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