February 22, 2017 4:24 AM ET

Internet Software and Services

Company Overview of Satmetrix Systems, Inc.

Company Overview

Satmetrix Systems, Inc. offers data analytics/software that helps organizations measure, manage, and improve performance and customer retention in the United States, Australia, Europe, and India. It provides Satmetrix NPX, a software platform to improve customer satisfaction and promote customer loyalty; Net Promoter Score, a metric for measuring and acting on customer loyalty data; and Net Promoter Network, a community and content hub for sharing the latest CX-related resources, best practices, and thought leadership. The company also offers customer experience management (CEM) and CEM business consulting services, including design, strategy, analytics, and implementation. Satmetrix Systems...

1100 Park Place

Suite 210

San Mateo, CA 94403

United States

Founded in 1997





Key Executives for Satmetrix Systems, Inc.

Chief Executive Officer, President and Director
Age: 51
Co-Founder and Member of the Advisory Team
Chief Financial Officer
Chief Operating Officer
Compensation as of Fiscal Year 2016.

Satmetrix Systems, Inc. Key Developments

Satmetrix Launches New Connector for Microsoft Dynamics

Satmetrix launched its new NPX Connector for Microsoft Dynamics. The new connector further expands the capabilities of Satmetrix NPX, the company’s customer experience management (CEM) software. Now users of Microsoft Dynamics can embed CEM data for a seamless, 360-view of customers directly from the Microsoft Dynamics application. The new Microsoft Dynamics Connector, like the one for Salesforce and others in the NPX library, is now available for all NPX users. The connector uses single sign-on and supports all current versions of the Microsoft Dynamics application, giving both on-premise and cloud-based users full access to the NPX suite and all the up-to-date charts, real-time feedback, and everything else they need to improve the customer experience, promote loyalty, increase renewals, and expand wallet share. The new connector extends the capabilities of Satmetrix NPX. Now NPX users can do the following directly from the Microsoft Dynamics application. Send an NPX survey immediately upon the closing of a Dynamics support case or other event. Update and synchronize follow-up items in Satmetrix. Create rules to automatically add contacts to survey distributions and manually nominate other survey candidates on the fly. Track survey invitations and responses. Embed NPX Net Promoter, Customer Graphs, and Account Health charts, reports and analytics into the Accounts page of Dynamics. The Net Promoter Score (NPS), co-developed by Satmetrix, is a simple and straightforward measure of loyalty based on the customer’s willingness to recommend a company. The NPS Chart, and others now accessible via the new connector, gives users the ability to report on customer response data seamlessly from the Microsoft Dynamics Accounts page.

Satmetrix Announces Executive Changes

Satmetrix has announced that Ramond Yue has joined the company a Chief Financial Officer. Yue will head the company's finance team as Satmetrix continue to pursue sustained growth and profitability. Yue come to Satmetrix with more than 20 years of experience in finance at technology companies ranging from start-up to established. Mot recently, he oversaw all financial and planning activities for US sales and marketing at Intuit, where he played a key role in accelerating the transition to a SaaS model for the channel. Yue succeed Robert (Bob) Promm, who has held the position of Chief Financial Officer at Satmetrix for nearly five years.

Satmetrix Appoints Ed Chuang Has as Chief Marketing Officer

Satmetrix announced that Ed Chuang has joined the company as Chief Marketing Officer. Chuang will lead the company's marketing efforts as Satmetrix continues its trend of sustained growth and profitability. Most recently, Chuang was Vice President, Marketing and Worldwide Communications at Avangate, Inc. There, he oversaw worldwide communications and marketing, including strategic messaging, PR, AR, customer references, demand generation, and marketing programs for enterprise, mid-market, and self-service markets across North America, Western Europe, and the Asia Pacific region.

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