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March 30, 2015 10:36 PM ET

Internet Software and Services

Company Overview of Satmetrix Systems, Inc.

Company Overview

Satmetrix Systems, Inc. provides cloud-based customer experience management software solutions for small and mid-sized businesses worldwide. It offers SparkScore, a net promoter score (NPS) based social customer experience product that measures social sentiment for brands in real-time; and NPS program design, NPS analytic, NPS implementation and training, and strategic services. Satmetrix Systems, Inc. was formerly known as CustomerCast, Inc. The company was founded in 1997 and is based in San Mateo, California with additional offices in the United States and internationally.

1100 Park Place

Suite 210

San Mateo, CA 94403

United States

Founded in 1997

Phone:

866-943-3760

Fax:

650-227-8301

Key Executives for Satmetrix Systems, Inc.

Chief Executive Officer, President and Director
Age: 49
Co-Founder and Member of the Advisory Team
Chief Financial Officer
Age: 61
Chief Customer Officer
Compensation as of Fiscal Year 2014.

Satmetrix Systems, Inc. Key Developments

Satmetrix Announces the Release of Satmetrix NPX

Satmetrix announced the release of Satmetrix NPX, the next generation of Customer Experience Management (CEM) software. Satmetrix NPX helps companies measure and manage the customer experiences that drive the performance of their business. Successful customer experience programs take a data-driven, end-to-end view of their entire customer journey. With NPX, Satmetrix is putting this customer-centric view at the center of its software through the introduction of a configurable Customer Graph. The customer graph provides organizations with a single, integrated view of the customer journey by mapping customer feedback directly to corresponding data. Satmetrix NPX looks at the entire customer journey, using high-volume, high-frequency customer data sets to drive better decision making and action at all levels of the organization. Built as an easy-to-deploy cloud application, Satmetrix NPX lets companies get up and running quickly with self-service capabilities and a highly configurable platform that helps speed adoption throughout the company. With features like the pinning of personalized views, social sharing of analytics, and automated re-publishing to social media, NPX sets new expectations for CEM software in today's business environment. Customer Experience Management professionals expect software built on CEM best practices from the company that created the Net Promoter(R) Score (NPS) methodology and enabled its widespread adoption. NPX is the culmination of years' of experience working with companies around the world to build successful customer experience management programs. Satmetrix has translated that experience into software that includes industry-specific program templates, best practices in analytics, stunning data visualization, and a platform for triggering and managing follow-up actions across the business. Insights become sociable in NPX with powerful sharing features that get employees throughout the enterprise engaged. With NPX data becomes beautiful, powerful, and profitable. Available now for one month's free trial and offering companies of all sizes a powerful yet affordable way to manage, analyze, and understand how customers perceive their business, Satmetrix NPX will transform the way smart businesses operate. Key Features of Satmetrix NPX: Customer Graph: At the heart of Satmetrix NPX is the Customer Graph, which separates the signal from the noise in customer data sets by mapping customer touch points and multiple streams of survey data into a single view, letting businesses easily identify areas to prioritize for investment. Social Sharing: Satmetrix NPX has been designed to encourage greater collaboration and engagement across organizations. With familiar social media style collaboration tools, users can share reports with individuals or teams and monitor real-time results. This empowers employees throughout the organization to make faster, better-informed decisions. Text analytics: Satmetrix NPX text analytics functionality is designed to understand customer comments. By creating a visual representation of the underlying unstructured data, users can click a button to view the comment themes over time, the sentiment of the comments, and a Frequent Words chart to understand emerging themes customers are talking about that should be on radar. It also allows NPX users to drill down and read specific comments for deeper insights. Reporting: Satmetrix NPX was built with customer data in mind and provides a rich reporting environment to provide businesses the information they need to confidently make important customer-related decisions. Reporting is customizable with a wide variety of charts included in the application. All charts are easy to filter, segment and can be viewed in multiple ways to enable users to explore the data to identify key insights. Bring own data: In addition to native capabilities for surveys and text analytics, Satmetrix NPX provides an easy-to-use data import feature that allows companies to integrate structured and unstructured data from multiple sources into a single unified CEM platform. This includes support for popular survey formats like SurveyMonkey nd Qualtrics as well the data and tag import from text analytics tools like Clarabridge or Attensity.

Satmetrix(R) and NTTCom Online Marketing Solutions Corporation Announce a Partnership Agreement

Satmetrix(R) and NTTCom Online Marketing Solutions Corporation have announced a partnership agreement that allows NTTCom Online to provide their customers with Satmetrix CEM solutions, significantly extending Satmetrix's reach in the Asia-Pacific market. Specifically, under the agreement, NTTCom Online will be the exclusive provider of Satmetrix's best-in-class, cloud-based, CEM solutions, as well as NPS-based consulting services and certification courses to the Japanese market. Together, the partnership will help client companies improve customer engagement, promote loyalty and increase value along the entire length of the customer journey.

Satmetrix Introduces New Cloud-Based Customer Experience Management Solution for Small & Mid-Sized Businesses

Satmetrix announced the availability of Satmetrix Standard(TM), the only self-service, cloud-based solution designed specifically for small and mid-sized businesses interested in developing customer experience management (CEM) programs based on the Net Promoter Score (NPS) methodology. Satmetrix Standard expands accessibility of global business-grade measurement and analysis of customer feedback data to small and mid-sized companies that are equally committed to on-going improvement in customer loyalty and retention. Satmetrix Standard is built on the powerful Satmetrix cloud platform with Net Promoter analytics, expertise, and customizable templates built in. Satmetrix Standard includes three end-user licenses, two complete survey program touch points, and up to 15,000 responses a year at an affordable annual price. Additional users and responses are available with tiered pricing options. New customers can begin on Satmetrix Standard and easily upgrade to Satmetrix Pro or Enterprise as their CEM program needs grow.

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