The Brick Ltd. engages in retailing and financial services businesses in Canada. The company’s Retail segment is involved in the retail of household furniture, including living room and dining room, bedroom, kitchen, accent, and home office furniture, as well as area rugs and decorative accessories; mattresses, such as regular and children’s mattresses, futon sets, linens, metal bed frames, and master bedroom sets; appliances comprising dishwashers, laundry appliances, microwaves, refrigerators, vacuums, and cooking ware; and home electronics that include audio and video equipment, digital satellite equipment, electronic accessories, home theatre systems, home theatre accessories, and televi...
Edmonton, AB T5M 3S2
Founded in 1971
The Brick to Close Customer Care Centres in Edmonton and a Montreal Suburb
Jan 25 16
The Brick is closing customer care centres in Edmonton and a Montreal suburb as part of a restructuring designed to improve service. An Internet customer care centre in Edmonton and a larger call centre in Kirkland, Que., will close by March 12. Both centres provided after-sales product delivery and service coordination. The Edmonton centre employed nine people as of January 14, 2016. The Kirkland call centre had a staff of 66. The company plans to move most workers to other positions, but some staffing reductions are expected. Stores will now handle warranties for furniture and mattresses. Appliance and electronics warranties will be managed by an Edmonton call centre that will continue to operate. All other post-sale customer care will be transitioned to the stores. Internet after-sale customer service has been redeployed to the stores closest to the customer or delivery location of the order.