August 17, 2017 7:54 AM ET

Internet Software and Services

Company Overview of Echopass Corporation

Company Overview

As of November 14, 2013, Echopass Corporation was acquired by Genesys Telecommunications Laboratories, Inc. Echopass Corporation offers cloud-based contact center software solutions to large enterprises in North America. It offers virtual ACD solutions, such as agent profile/skills based, data driven, business rules based, last agent, cost/revenue based, service level, and interaction based routing, as well as blended queuing; DTMF and speech IVR solutions; eServices interaction routing; and agent performance optimization solutions, including live call monitoring, quality assurance recording, call recording screen capture, variable percentage recording, eLearning and coaching, full time reco...

6601 Koll Center Parkway

Suite 180

Pleasanton, CA 94566

United States

Founded in 2000





Key Executives for Echopass Corporation

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