zendesk inc (ZEN) Key Developments
Lionbridge Integrates GeoFluent® Machine Translation with Zendesk Customer Service Platform to Deliver Real-Time Multilingual Online Support
Jun 4 15
Lionbridge Technologies, Inc. announced that GeoFluent® by Lionbridge is now available via the Zendesk cloud-based customer service platform. GeoFluent is the industry's only cloud-based, real-time translation platform. By integrating GeoFluent with the Zendesk customer service platform, Lionbridge brings fast, quality translation in multiple languages to thousands of Zendesk customers and simplifies and expedites multilingual customer support ticketing. Quicker time to resolution has been shown to increase international revenue, reduce in-country infrastructure, support costs, and build customer satisfaction. GeoFluent by Lionbridge addresses time to resolution by allowing customer service representatives to instantly translate communications into multiple languages. The new Zendesk integration with GeoFluent by Lionbridge makes it possible to reduce costs and time associated with supporting customers across languages and geographies. Improve customer satisfaction by enabling customer support agents to instantly translate Zendesk messages in real-time for both the customer or site visitor and the customer service agent. Support more than 40 languages, including English, French, Spanish, German, Italian, Portuguese, Russian, Arabic, Traditional and Simplified Chinese, and Japanese.
Zendesk, Inc. Presents at Bank of America Merrill Lynch 2015 Global Technology Conference, Jun-03-2015 09:15 AM
May 27 15
Zendesk, Inc. Presents at Bank of America Merrill Lynch 2015 Global Technology Conference, Jun-03-2015 09:15 AM. Venue: The Ritz Carlton, 600 Stockton Street, San Francisco, California, United States. Speakers: Mikkel Asger Svane, Founder, Chairman and Chief Executive Officer.
Zendesk, Inc. Announces Unaudited Consolidated Earnings Results for the First Quarter March 31, 2015; Provides Guidance for the Quarter Ending June 30, 2015 and Updates its Guidance for the Year Ending December 31, 2015
May 5 15
Zendesk, Inc. announced unaudited consolidated earnings results for the first quarter March 31, 2015. For the quarter, the company reported revenue of $42,234,000 against $25,092,000 a year ago. Operating loss was $18,845,000 against $9,752,000 a year ago. Loss before provision for income taxes was $19,075,000 against $10,210,000 a year ago. Net loss was $19,168,000 against $10,259,000 a year ago. Net loss attributable to common stockholders was $19,168,000 or $0.25 per basic and diluted share against $10,271,000 or $0.45 per basic and diluted share a year ago. Net cash used in operating activities was $5,195,000 against $1,595,000 a year ago. Purchase of property and equipment was $3,356,000 against $3,580,000 a year ago. Non-GAAP operating loss was $7,487,000 against $7,203,000 a year ago. Non-GAAP net loss attributable to common stockholders was $7,810,000 or $0.10 per basic and diluted share against $7,722,000 or $0.14 per basic and diluted share a year ago.
The company provided guidance for the quarter ending June 30, 2015 and updated its guidance for the year ending December 31, 2015. For the quarter ending June 30, 2015, the company expects to report: revenue in the range of $45.0 million to $47.0 million; Non-GAAP operating loss of $8.5 million to $9.5 million, which excludes share-based compensation and related expenses of approximately $11.6 million and amortization of purchased intangibles of approximately $0.4 million; and GAAP operating loss of $20.5 million to $21.5 million.
For the full year 2015, the company expects to report: revenue in the range of $192.0 million to $195.0 million; non-GAAP operating loss of $30.0 million to $32.0 million, which excludes share-based compensation and related expenses of approximately $47.3 million and amortization of purchased intangibles of approximately $1.7 million; and GAAP operating loss of $79.0 - 81.0 million.
Zendesk, Inc. Introduces Zopim Premium Live Chat for Larger Teams
Apr 16 15
Zendesk, Inc. announced the launch of Zopim Premium, the most advanced version of its live chat software that enables larger teams to communicate with their customers in real-time and proactively as their organizations grow. The proliferation of online services, mobile apps and devices has led customers to expect more personalized customer service that is available in real-time. In fact, according to Forrester, online chat adoption among U.S. online adults has significantly risen in the last five years -- from 38% in 2009 to 43% in 2012 to 58% in 2014.1 Zopim Premium is built for organizations with larger teams managing live chat and a growing volume of real-time customer conversations. It provides new workforce management tools so that team leaders can better track the performance and productivity of their chat agents and multiple departments to make sure they deliver great service. To help organizations scale live chat, Zopim Premium introduced real-time monitoring of key metrics, including chat volume, visitor experience, and agent performance, so teams can make immediate improvements. It also provides a dashboard for improved performance during peak periods of in-chat volume. Other key features include new integration and customization options, 24/7 live chat support, and the ability to restrict agent logins by location for enhanced security. Zopim Premium is available immediately, both as part of Zendesk’s full customer service platform and as a standalone live chat product. Existing customers of Zendesk or Zopim can easily upgrade to Premium with a few clicks from their current accounts.
Zendesk, Inc. Presents at Credit Suisse 4th Annual Disruptive Technology Conference, May-13-2015 02:05 PM
Apr 11 15
Zendesk, Inc. Presents at Credit Suisse 4th Annual Disruptive Technology Conference, May-13-2015 02:05 PM. Venue: Park Central San Francisco, 50 Third Street, San Francisco, CA 94103, United States. Speakers: Adrian McDermott, Senior Vice President of Product Development, Marc Cabi, VP Finance & IR.