Bloomberg Anywhere Login

Bloomberg

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world.

Company

Financial Products

Enterprise Products

Media

Customer Support

  • Americas

    +1 212 318 2000

  • Europe, Middle East, & Africa

    +44 20 7330 7500

  • Asia Pacific

    +65 6212 1000

Communications

Industry Products

Media Services

Follow Us


Last $7.44 USD
Change Today +0.06 / 0.81%
Volume 289.1K
As of 5:20 PM 08/31/15 All times are local (Market data is delayed by at least 15 minutes).

shoretel inc (SHOR) Key Developments

ShoreTel Announces Integration of CRM Applications with Deployments of ShoreTel Connect ONSITE and Connect CLOUD

ShoreTel, Inc. has announced the integration of CRM applications with deployments of ShoreTel Connect ONSITE and ShoreTel Connect CLOUD. For the ShoreTel Connect roll-out, ShoreTel focused on bringing CRM integrations to the combined onsite and cloud platform, creating feature parity for customers no matter which deployment model they elect to deploy. These CRM integrations bring capabilities such as embedded call control, screen pops, click-to-call, and call activity record correlation with business data. ShoreTel offers a portfolio of software applications that integrate leading business applications with a company's communications platform, delivering on the promise of unified communications by increasing return on investment of both the ShoreTel UC system and a customer's existing business applications. By tying organizational communications into core business processes and workflows, these innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction - all while providing faster access to a company's business data. ShoreTel advanced applications extend core contact center, workgroup, UC, and CRM capabilities, and powerfully combine to streamline workflows and analytics across multiple business systems.

ShoreTel Launches New Contact Center Solution to Maximize Agent Productivity for All Sized Businesses

As part of the roll-out of ShoreTel Connect™, ShoreTel® introduced ShoreTel Connect Contact Center™, a robust solution scalable to 1,000 users for both ShoreTel Connect CLOUD™ and ShoreTel Connect ONSITE™. Built on the foundation of ShoreTel's Enterprise Contact Center, ShoreTel Connect Contact Center extends the power of multi-channel routing and deep reporting to ShoreTel Connect CLOUD, and delivers a sleek new agent interface for all customers. ShoreTel Connect Contact Center capabilities include: Multiple interaction channels including inbound and outbound voice (with the ability to incorporate campaign dialing and automated call backs from queue), web chat, web call back requests, and email routing. Optimizing the customer experience in today's "always on" world means arming customer support and sales agents with the tools they need to handle inquiries quickly and easily through the customer's channel of choice; The simple and clean new browser-based interface, called ShoreTel Connect Agent Interaction Center™, combines easy management of multiple contact channels, deep contextual transaction information, agent and service KPI information, supervisor/agent interactions, web chat, and agent controls within a single pane. The interface helps to improve first call resolution and overall agent utilization; Support for up to 1,000 concurrent agent logins for both cloud and onsite deployments; Powerful real-time and historical reporting, including advanced statistics of call center activity, detailed agent activity and call-by-call details on outbound calls; Enhanced customer self-service capabilities with fully customizable interactive voice response (IVR) scripting in an easy to use, graphical flow creation tool; Deep integrations to workforce optimization and CRM solutions including support for real-time adherence; These integrations help increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction.

ShoreTel Rolls Out ShoreTel Connect, Common Platform, User Experience for Cloud, Onsite and Hybrid Unified Communications

ShoreTel rolled out ShoreTel Connect™, a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. ShoreTel Connect changes how companies communicate with a unique new collaboration experience that unites groups and adapts to individual preferences. With ShoreTel Connect, businesses gain flexibility and customer insights and increase their ability to collaborate with employees inside as well as partners and customers outside the company – all while lowering IT operating costs. Unlike other communications vendors that work either in the cloud or onsite and put the onus on companies to choose how to best deploy and integrate disparate platforms, ShoreTel Connect is designed to simplify the way IT deploys, manages, scales, and secures phone systems. As a single platform and user interface, ShoreTel Connect can be configured multiple ways for the cloud, onsite and mixed or hybrid options to fit with individual company growth and business models; ensuring that what companies select will grow with them as their needs change in the future. The new ShoreTel Connect client is intuitive and forgiving, setting a new standard for a natural, collaborative user experience and placing enterprise communications on-par with personal communications. ShoreTel Connect saves time, taking impediments out of the way so people can focus on relationships, getting their ideas heard, and growing the business. The ShoreTel Connect client app makes collaboration simple and consistent across various deployment types. With one click, users can easily escalate a conversation from an IM to a call, to an online meeting, and then to a web desktop share and video. Browser-based, the app allows seamless collaboration among internal teams, while also enabling external users to engage and collaborate in the same experience without the need for plug-ins, multiple application windows, passwords or complex set-up. ShoreTel Connect includes many new features with capabilities that include: Personalized call handling and call routing for both office and mobile devices. Advanced collaboration tools including instant messaging, audio and web conferencing, point-to-point video and desktop sharing. Seamless feature integration and collaboration apps for smartphone, tablet and wearable devices. Richly featured integrations with CRM systems including Salesforce®, Zendesk®, Microsoft Dynamics® CRM, Desk.com™ and NetSuite®. Many specialized apps like voicemail to text, emergency notification, integrated call recording, and enhanced paging. ShoreTel Connect is unique. One common platform and user experience that ShoreTel delivers as a service or as a product that the customer can choose to deploy in one of three ways: ShoreTel Connect ONSITE™ is an end-to-end UC solution that customers own, maintain and control. It includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more. ShoreTel Connect CLOUD™ is a fully hosted and managed end-to-end UCaaS solution. The platform includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more. ShoreTel Connect HYBRID™ enables onsite customers to have applications delivered through the cloud. Hybrid apps such as ShoreTel Fax and ShoreTel Scribe (voicemail transcription) are available now.

ShoreTel, Inc. Enters into Second Amendment to Amended and Restated Credit Agreement

On August 5, 2015, ShoreTel, Inc. entered into a Second Amendment to the Amended and Restated Credit Agreement, with Silicon Valley Bank, which amends the company's existing Amended and Restated Credit Agreement, dated as of October 22, 2014, with Silicon Valley Bank, as amended. The Amendment amends the definition of change of control in the Credit Agreement by removing the provision relating to any changes in the composition of the company's board of directors in its entirety.

ShoreTel, Inc. Reports Unaudited Consolidated Earnings Results for the Fourth Quarter and Full Year Ended June 30, 2015; Provides Earnings Guidance for the First Quarter and Full Year of 2016

ShoreTel, Inc. reported unaudited consolidated earnings results for the fourth quarter and full year ended June 30, 2015. For the quarter, the company reported total revenue of $94,389,000 compared to $88,619,000 a year ago. Income from operations was $5,513,000 compared to $2,233,000 a year ago. Income before provision for income taxes was $5,251,000 compared to $2,042,000 a year ago. Net income was $4,757,000 or $0.07 per basic and diluted share compared to $2,143,000 or $0.03 per basic and diluted share a year ago. Non-GAAP income from operations was $8,640,000 compared to $5,543,000 a year ago. Non-GAAP net income was $7,808,000 or $0.12 per diluted share compared to $4,857,000 or $0.08 per diluted share a year ago. The company generated $6.5 million in cash flow from operations in the quarter ended June 30, 2015. Capital expenditures during the quarter were $2 million in support of its cloud operations and the pre-rollout development of ShoreTel Connect. For the year, the company reported total revenue of $360,689,000 compared to $339,792,000 a year ago. Loss from operations was $1,882,000 compared to income from operations of $830,000 a year ago. Loss before provision for income taxes was $3,352,000 compared to $450,000 a year ago. Net loss was $4,313,000 or $0.07 per basic and diluted share compared to $1,036,000 or $0.02 per basic and diluted share a year ago. Non-GAAP income from operations was $23,764,000 compared to $16,893,000 a year ago. Non-GAAP net income was $20,611,000 or $0.31 per diluted share compared to $14,705,000 or $0.23 per diluted share a year ago. That brought full year capital expenditures to $11.4 million, down slightly from the prior year, which had a heavy investment in its colo data center. The company is providing outlook for its fiscal first quarter of 2016 ending September 30, 2015. For the quarter, total revenue is expected to be in the range of $86 million to $91 million. Non-GAAP gross margin, which excludes approximately 1% and 1.5% in stock-based compensation charges, amortization of acquisition-related intangibles and other charges, is expected to be in the range of 62% to 63%. GAAP total gross margin is expected to be in the range of 60.5% to 61.5%. For the year 2016, the company projects to have capital expenditures of approximately $12 million to $14 million for the year. The company expects that its non-GAAP cash tax rate for the year will be roughly 10%, reflecting the available net operating losses of $80 million that can apply against future earnings.

 

Stock Quotes

Market data is delayed at least 15 minutes.

Company Lookup
Recently Viewed
SHOR:US $7.44 USD +0.06

SHOR Competitors

Market data is delayed at least 15 minutes.

Company Last Change
Aerohive Networks Inc $6.22 USD -0.15
BroadSoft Inc $31.56 USD -0.07
Interactive Intelligence Group Inc $35.01 USD -1.14
Jive Software Inc $4.51 USD 0.00
Ruckus Wireless Inc $11.32 USD +0.11
View Industry Companies
 

Industry Analysis

SHOR

Industry Average

Valuation SHOR Industry Range
Price/Earnings NM Not Meaningful
Price/Sales 1.3x
Price/Book 2.5x
Price/Cash Flow NM Not Meaningful
TEV/Sales 1.1x
 | 

Sponsored Financial Commentaries

Sponsored Links

Report Data Issue

To contact SHORETEL INC, please visit . Company data is provided by Capital IQ. Please use this form to report any data issues.

Please enter your information in the following field(s):
Update Needed*

All data changes require verification from public sources. Please include the correct value or values and a source where we can verify.

Your requested update has been submitted

Our data partners will research the update request and update the information on this page if necessary. Research and follow-up could take several weeks. If you have questions, you can contact them at bwwebmaster@businessweek.com.