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jacada ltd (JCDAF) Key Developments

Major European Telecom Extends Agreement with Jacada Ltd. to Simplify Agent Processes and Enhance Customer Experience

Jacada Ltd. announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

Jacada Ltd., Annual General Meeting, Nov 11, 2014

Jacada Ltd., Annual General Meeting, Nov 11, 2014., at 10:00 Israel Standard Time. Location: 11 Shenkar Street. Agenda: To re-elect directors; to approve the extension of, and amendment to, the engagement terms of Mr. Gideon Hollander, Co-Chief Executive Officer and Chairman of the Board; to approve re-appointment of auditor; to discuss audited annual consolidated financial statements for the fiscal year ended December 31, 2013; and to transact such other business as may properly come before the meeting or any adjournment thereof.

Jacada, Inc. Announces the Public Availability of Visual IVR for Avaya

Jacada Inc. announced the public availability of Visual IVR for Avaya. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Avaya significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to touch their way through a traditional IVR on their smartphone instead of listening to voice prompts. Delivering a more sophisticated experience than a traditional IVR system, Jacada Visual IVR for Avaya presents consumers with a much greater range of options for resolving their questions or issues. Users are able to select menu options visually instead of listening for which keys to press, and experience advanced self-service capabilities with the rich features available on mobile devices. Jacada Visual IVR for Avaya works closely with an existing Avaya Aura Experience Portal deployment to re-use and extend the proven integrations and applications already deployed. This re-use enables a very short time to deployment, and low cost to configure, Visual IVR solution. The product also bridges the gap between self-service and traditional voice channels by allowing customers to seamlessly connect to a live agent to complete the interaction, without having to repeat information. Jacada Visual IVR for Avaya works seamlessly with an organization's existing Avaya Aura Experience Portal IVR, allowing for a quick implementation. By reusing the existing voice IVR there is no need to develop new customer interactions which further improves the return on investment.

Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution

Jacada Inc. announced that it has been requested to extend its relationship with one of the larger US-based communications providers for the implementation of a new sales agent's desktop project. The Jacada solution is expected to simplify order entry, reduce average call handling time, and cut agent training time to improve the customer purchase experience. The expansion of the project will allow development of additional functionality used by sales agents that encompass Jacada technologies such as Jacada WorkSpace Agent Desktop, Jacada WorkFlow for business process management, and Jacada HostFuse for backend system integration. The project also serves to extend the life, reach, and reusability of legacy systems.

Global Technology Company Chooses Jacada Call Center Desktop Solutions

Jacada Inc. announced that it has entered into a material contract with global technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client's contact center operations. The Jacada solution will include Jacada Workspace Agent Desktop, Jacada Integration & Automation, Jacada HostFuse, and Jacada Interface Server to provide a unified desktop that ties together the company's CICS mainframe and multiple desktop applications to provide a complete customer service solution. The solution will enable utility client of the technology outsourcer to provide better customer service and ensure that the end consumer receives consistent, high quality service while saving money and driving operational efficiencies.


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