interactive intelligence gro (ININ) Key Developments
Interactive Intelligence Announces General Availability of Customer Engagement, Unified Communications and Collaboration Services
Jun 30 15
Interactive Intelligence Group Inc. has announced general availability of its latest customer engagement, unified communications and collaboration cloud services. The Interactive IntelligencePureCloud Communicate?, PureCloud Engage? and PureCloud Collaborate? Pro services are now available for purchase in North America, Australia and New Zealand. Availability in other regions will come soon. These latest services are delivered from the company’s new multitenant, enterprise-grade PureCloud? platform designed for rapid deployment, unlimited scalability, and maximum reliability and security.
Interactive Intelligence Group Inc. Launches New Customer Engagement Cloud Service
Jun 9 15
Interactive Intelligence Group Inc. has launched a new customer engagement cloud service. Interactive Intelligence designed the new service, PureCloud Engage, to help contact centers accelerate business impact, deliver more consistent outcomes, and innovate the customer and agent experience. PureCloud Engage offers multichannel routing, speech-enabled interactive voice response, outbound campaign management, multichannel recording and quality management, reporting, customer relationship management integrations, and graphical scripting. New PureCloud Engage features will be delivered on a continuous basis. Planned features include a unique capability that incorporates advanced behavioral analytics to automatically match customers and agents based on personality profiles, geolocation and automated learning. Another upcoming feature enables customers to browse agent personality profiles to determine the best match then connect via his or her preferred communications channel. PureCloud Engage is delivered from the PureCloud platform, which runs on Amazon Web Services for maximum reliability, scalability and security. The PureCloud platform is the first enterprise-grade, multitenant, distributed cloud platform built for multi-use cases: collaboration, communications and customer engagement. PureCloud Engage will be offered by the Interactive Intelligence global channel of approximately 400 resellers, and by the company’s direct salesforce. PureCloud Engage will be generally available in North America, Australia and New Zealand by June 30, 2015. General availability is planned for the U.K. and Ireland in third quarter 2015. General availability is planned for the rest of Europe, as well as Japan in fourth quarter of 2015. Other international locations to follow.
Interactive Intelligence Group Inc. Elects Mitch Daniels to Board of Directors
Jun 1 15
Interactive Intelligence Group Inc. has elected Mitch Daniels to its board of directors. Daniels, a former businessman and public official who was Governor of Indiana from 2005 to 2013, present serves as President of Purdue University.
Interactive Intelligence Group, Inc. Announces Retirement of Stephen R. Head as Chief Financial Officer, Senior Vice President of Finance and Administration, Secretary and Treasurer
May 4 15
On May 4, 2015, Interactive Intelligence Group Inc. announced that Stephen R. Head, the company's Chief Financial Officer, Senior Vice President of Finance and Administration, Secretary and Treasurer will be retiring from his positions with the Company. Mr. Head will continue to serve in his positions until such time as a suitable replacement has been hired.
Interactive Intelligence Group Inc. Announces Unaudited Consolidated Earnings Results for First Quarter Ended March 31, 2015; Provides Earnings Guidance for the Second Quarter and Full Year of 2015
May 4 15
Interactive Intelligence Group Inc. announced unaudited consolidated earnings results for first quarter ended March 31, 2015. For the quarter, the company reported total revenues of $89,475,000 compared to $79,448,000 a year ago. Operating loss was $4,771,000 compared to $4,813,000 a year ago. Loss before income taxes was $4,950,000 compared to $4,727,000 a year ago. Net loss was $3,459,000 or $0.16 per basic and diluted share compared to $2,564,000 or $0.12 per basic and diluted share a year ago. Non-GAAP operating loss was $1,149,000 compared to $1,047,000 a year ago. Non-GAAP net loss was $863,000 or $0.04 per diluted share compared to $393,000 or $0.02 per diluted share a year ago. Adjusted EBITDA was $3,585,000 compared to $2,350,000 a year ago. Net cash provided by operating activities was $13,334,000 compared to $5,284,000 in the same period last year. Purchases of property and equipment were $6,260,000 compared to $8,144,000 in the same period last year. First quarter results were driven by the 25% growth in recurring revenue, which accounted for 61% of total revenue, up from 55% of revenue last year.
For the second quarter, the company is targeting revenue in a range of $91 million to $93 million for a year-over-year growth of 14% to 16% with cloud-based revenues accounting for $22 million or 24% of total revenue. The company also expects to report a non-GAAP operating loss of approximately $3 million. The company expects operating cash flow to be about breakeven in the second quarter.
For the full year 2015, the company is increasing total revenue guidance to $385 million, which represents growth of 13% compared to 2014. The company still expects cloud-based revenues to increase approximately 60% and for contracted annual recurring revenue on cloud bookings to increase 40%. The company is confidence in their ability to achieve this growth is driven by the continued demand for cloud-based solutions, evidenced by growing pipeline of opportunities globally. Non-GAAP operating loss for 2015 to be approximately $5 million with a non-GAAP net loss per share for 2015 of approximately $0.15 per share, which is based on 21.7 million fully diluted shares outstanding and a projected long-term effective income tax rate of 35%.