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interactive intelligence gro (ININ) Key Developments

Datacom Signs Partnership Agreement with Interactive Intelligence Group Inc

Datacom and Interactive Intelligence Group have signed a partnership agreement to make infrastructure, experience and tools available to contact centres across Australia and New Zealand. The partnership combines Datacom Connect's cloud-based infrastructure and contact centre services with Interactive Intelligence's Customer Interaction Center (CIC) offering.

Interactive Intelligence Group Inc. Releases New Cloud-Based Enterprise Collaboration Service

Interactive Intelligence Group Inc. has released a new cloud-based enterprise collaboration service delivered from its PureCloud platform. The first in a series of cloud services to be delivered from the PureCloud platform, PureCloud Directory was designed to increase productivity and enhance collaboration by enabling employees to quickly find, connect and communicate with the right person with the right set of skills at the right time. Features include the following: Find the right person – Readily available employee information such as title, skills, certifications, interests and location reduces search time. Connect and collaborate in real-time – One-click employee contact options for email and IM speed responses to individuals or groups. Also offered is the ability to transfer and share documents and files by attaching to chat sessions. Data system integration and synchronization – Integration with Active Directory, HR systems, CRM systems such as SalesForce and others keeps employee information in synch for increased information accuracy and simplified management and administration. Mobile device access – Support for smart phones and tablets gives employees anytime, anywhere access for improved responsiveness. The PureCloud platform is a secure, cloud-based repository that provides the following services: User management – Stores comprehensive and extensible information about all users, roles, permissions, contact information and more. Single sign-on – Users log into a single site to access all PureCloud services. Group management – Create dynamic group definitions based on org chart, skills, office location, language and other attributes. Users are automatically added to and removed from groups as they’re onboarded and as their information changes. REST API – The PureCloud platform exposes a comprehensive application programming interface that enables users to access the functionality of all services from Web or mobile applications. PureCloud Directory is currently available throughout North America in English, French and Spanish. It will be available in other geographies and in localized versions throughout 2015.

Yellow Radio Service of San Diego Deploys IP Communications Software Suite from Interactive Intelligence Group Inc

Yellow Radio Service of San Diego has reported increased reliability and improved customer service as a result of deploying the all-in-one IP communications software suite, Customer Interaction Center (CIC) from Interactive Intelligence Group Inc. Yellow Radio Service of San Diego provides taxicab and other transportation services throughout San Diego County. It dispatches to more than 300 vehicles, providing nearly 1 million dispatched trips annually, which involves answering approximately 3,000 trip requests per day. Yellow Radio Service of San Diego has used CIC to give its contact center agents functionality for automatic call distribution, interactive voice response, call recording, supervisory monitoring, and more. Yellow Radio Service of San Diego deployed CIC with the help of Carlsbad. Yellow Radio Service of San Diego initially chose CIC to replace its contact center system based on feedback from its sister company CCSi, one of the nation's large taxi dispatch services.

Interactive Intelligence Group Inc. Hires Jeff Platón as its Chief Marketing Officer

Interactive Intelligence Group Inc. has hired Jeff Platón as its chief marketing officer. Platón, who replaces former CMO Joseph A. Staples, brings with him more than 20 years of marketing and product management experience specializing in IT security, networking, cloud, and communications technologies. As Interactive Intelligence CMO, Platón will manage the company's global marketing team comprised of product marketing, corporate marketing, public relations, channel programs, global alliances, and advertising. Prior to joining the company, Platón served for 12 years in vice president marketing roles for leading global networking company Cisco Systems. Previously, Platón had been CEO and president of network security management firm AlertSoft, and vice president of marketing for McAfee.

Interactive Intelligence Group Inc. Presents at RBC Capital Markets' Technology, Internet, Media & Telecommunications Conference, Nov-11-2014 02:30 PM

Interactive Intelligence Group Inc. Presents at RBC Capital Markets' Technology, Internet, Media & Telecommunications Conference, Nov-11-2014 02:30 PM. Venue: Westin Times Square, 270 West 43rd Street, New York, New York, United States. Speakers: Stephen R. Head, Chief Financial Officer, Principal Accounting Officer, Senior Vice President of Finance & Administration, Treasurer and Corporate Secretary.


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