amdocs ltd (DOX) Key Developments
Amdocs Introduces Centralized, Intelligent, Multi-Vendor Network Optimization Solution
Jun 25 15
Amdocs announced an integrated solution to optimize multi-vendor, multi-technology, heterogeneous networks (HetNets). The Amdocs Centralized Management and Optimization solution is the only radio access network (RAN) optimization solution that embeds multi-vendor network intelligence to enable mobile network operators to deliver optimal coverage and capacity in complex, multi-vendor networks across 2G, 3G, and LTE/4G and deliver a seamless quality of experience (QoE) for customers. According to new, independent research, service providers are moving towards multi-vendor networks in order to deliver the dense capacity required for a projected 1,000-times increase in data volumes by 2020, and support a strong user experience. The research reveals two common factors in planned networks – greater variety and complexity, and a greater number of cells - and also shows an increasing demand for vendor-independent optimization solutions in recognition that delivering a great customer experience requires more than just raw capacity. The Amdocs Centralized Management and Optimization solution includes: Amdocs Customer Experience Geo-Location - reduces customer experience issues by up to 75% by automatically building traffic and quality of experience maps that enable the identification of congestion hotspots, quality issues and network problems, linking to customer data to allow service providers to focus activities where they will drive greater profitability; Amdocs SON - reduces dropped calls by up to 20% by simplifying network management and maximizing network potential through automated optimization, enabling service providers to deliver effective customer experience improvements by targeting optimization based on customer revenue and business value; Amdocs Automatic Intelligent Correlation (AIC) - a RAN management solution that reduces time to diagnose network problems by up to 86% through automatic detection problems, proposing short-term operational and maintenance fixes along with long-term optimization solutions; Amdocs Benchmarking - provides automated benchmark diagnostics to enable an up to 80% reduction in processing time to plan network improvements, correlate benchmark results with subscriber experience and improve the effectiveness of marketing campaigns; and Amdocs Network Acceptance - implements automated, independent verification of network quality and detailed problem investigation prior to network launch, enforcing transparent and unambiguous KPIs, ensuring launch quality in LTE and small cell rollouts and reducing network acceptance time by up to 80%.
Amdocs Introduces New Communications-Specific Applications
Jun 8 15
Amdocs has introduced new communications-specific applications that are expected to allow service providers to aggregate data from multiple marketing, network and customer care sources and generate business and customer insights with actionable recommendations. Amdocs High Definition Marketing Analytics accesses the large volumes of usage data, web surfing trends, social feeds and care channels to help service providers transform the practice of customer management and upselling by using dynamic micro-segmentation for improved targeting and contextual analytics to offer customers the most appropriate new product or services. This includes multi-channel engagement and interfaces into the service provider's product catalog and campaign management systems. Amdocs Deep Network Analytics provides a holistic set of network insights from the combination of radio access feeds, deep packet inspection from the network, and customer value parameters from business support systems. The network suite helps service providers to more effectively target their network capital expenditure towards more valuable customers, improve the connectivity experience, identify network issues before they occur and obtain a deeper understanding of the network factors that drive customer satisfaction. Amdocs Consumer and Business Satisfaction Analytics spans a wide array of data sources which allows executives to break down the siloed approach of different business units in order to assist business managers understand what drives customers' Net Promoter Score (NPS) and resolve issues before they impact customer satisfaction. These analytics also improve the performance of the call center and self-care capabilities helping to deliver an optimal customer experience. Amdocs' expanded big data portfolio combines domain expertise with open source technologies and communications-specific tools to collect, store and process data. As part of Amdocs' big data offering, Amdocs provides a wide range of data management services to improve efficiency, reduce costs and help service providers extract more value from their data. Amdocs is already working with service providers to evolve their data warehouses into cost-efficient and scalable data management environments.
Telefonica, S.A. Selects Amdocs as Data Management Services
Jun 8 15
Telefonica, S.A. has selected Amdocs data management services for an operational data store solution at its operations in Chile and Peru. Amdocs' data management services is one component of Amdocs' enhanced big data analytics portfolio announced that enables service providers to collect, store and gain actionable business insights from their volumes of data. For Telefonica Chile and Telefonica Peru, Amdocs will implement an operational data store that aggregates data from multiple operational sources including charging, collections, ordering, customer management and enterprise product catalog. Using the communications-specific Amdocs Logical Data Model (aLDM) to map and correlate data into a 360-degree view of the customer, the data store gives Telefonica the ability to produce on-demand a range of analytic dashboards and prepackaged reports to drive faster and more informed decision-making. The data store addresses the costly and complex challenge of mapping thousands of data tables in Telefonica's operational systems and creates a single data gateway for its enterprise data warehouse.
Amdocs Announces the Launch of Amdocs CES 9.3
Jun 2 15
Amdocs announced the launch of Amdocs CES 9.3, the company's latest portfolio release introducing new solutions for online commerce, interactive bills, big data marketing, care and network analytics, as well as cross-portfolio enhancements to improve system performance. As a result, service providers are able to inspire customers with services, create intelligent interactions and deliver a dynamic quality of experience, all the while accelerating business value. Amdocs CES 9.3 spans industry-specific business and operational support systems (B/OSS) and network control and optimization systems. Continuing to build on strong portfolio integration, Amdocs CES 9.3 enables service providers to respond to the multi-dimensional market demands that are driving The New World of Customer Experience, an era where service providers are expected to offer innovative and personalized services, delivered consistently across channels and with a seamless network service experience. This latest portfolio release also accelerates business value for service providers by streamlining complex operating environments, driving cost reduction and speeding time to market for new products and services. Amdocs CES 9.3 highlights include: Enabling new digital services with a consistent, omni-channel experience: Amdocs Commerce solution allows service providers to quickly create, manage and sell multi-play communications services bundled with digital products (e.g. video content) and hard goods (e.g. device accessories), across all online channels, to both existing customers and anonymous online shoppers. The solution supports purchase and re-contracting flows, from discovery to delivery, through a single all-inclusive catalog and customer-facing system. Amdocs Omni-Channel Billing Experience solution adds new interactive HTML email bill capabilities an multi-channel bill distribution. Customers can now easily access bill information and drill down into usage and charges in both online and offline modes. Customers can also pay or dispute charges and explore personalized promotion offers from the online bill. Personalized experiences, delivered intelligently: Announced last month, Amdocs' expanded big data analytics offering includes new applications targeted to help service providers effectively extract and manage data from multiple sources and generate actionable insights to improve marketing and customer care operations. These include automated offers based on customer history and preferences, and identifying and resolving customer interaction issues before they occur. Dynamic quality of experience: Amdocs Deep Network Analytics, also part of Amdocs' expanded big data analytics offering announced last month, helps service providers proactively improve data service quality, create personalized offers based on data usage and subscriber behavior, tune network policies to ensure optimal quality of experience, and plan network build-out investments to maximize return on investment. Enhanced Amdocs Omni Convergent Charging solution now allows for data consumed by roaming customers to be serviced by the visiting network instead of the home network, enabling the same quality of experience enjoyed on home networks while roaming.
Transvision Selects Amdocs to Provide Customer Care and Billing Solution
May 20 15
Amdocs Limited, has announced that Transvision, has selected Amdocs to provide a customer care and billing solution in support of its expansion plans. Transvision delivers a range of high-quality, multichannel products and services to a rapidly-growing customer base across Indonesia. Amdocs will provide Transvision with a pre-integrated customer care and billing solution tailored for Pay TV operators, meeting Transvision's core requirements of accommodating rapid customer growth
while enabling a consistent customer experience and reduced costs.