amdocs ltd (DOX) Key Developments
Amdocs Launches the Amdocs Order Delivery Orchestrator Solution
Feb 19 15
Amdocs launched the Amdocs Order Delivery Orchestrator solution, enabling service providers to better support their business customers across the order delivery lifecycle whilst providing increased agility, improved time-to-cash and reduced cost for the delivery of complex, enterprise orders. The solution supports hybrid order execution consisting of both traditional and virtual services (e.g. virtual fire wall or virtual customer premises equipment). The Amdocs Order Delivery Orchestrator enables dynamic, catalog-based orchestration of complex orders across lines of business, supporting orchestration across multiple vendors' fulfillment stacks and providing end-to-end visibility and project management capabilities. The strong orchestration and visibility capabilities provide real-time insights and conflict resolution throughout the order execution, dynamically adjusting the order, improving order delivery time, SLAs and customer satisfaction.
Rostelecom to Upgrade Amdocs Systems
Feb 11 15
Rostelecom announced that it signed a memorandum on the strategic partnership with Amdocs. The document focuses on fostering new product development, the introduction of the best customer service practices, as well as on raising skills of the staff at the national operator. The duration of the partnership is five years. During the first two years, Rostelecom plans to upgrade its Amdocs CRM, Amdocs Ordering and Amdocs EPC products, introducing the 9.2 version, and launch a system for the management of relations with dealers.
Amdocs Releases New Research into Mobile Traffic
Feb 4 15
Amdocs released new research into mobile traffic showing that the ever-increasing demand for data may exhaust the capacity of 4G/LTE network hotspots within the next two to three years. The annual Amdocs State of the RAN research highlights the urgency for service providers to develop a 'smart data' capacity strategy and prioritize investment where there is a demonstrated return on investment (ROI) and allocate capacity automatically and dynamically to maximize customer experience and profitability. These radio access network (RAN) 'hotspots' are getting hotter as smartphone and other wireless devices proliferate and consumers take advantage of new technologies, including 4G/LTE. The research is based on analysis of more than 25 million voice and data connections at some of the busiest network locations around the world in the past 12 months. Key findings include: Hotspots continue to get hotter: The top 20% of locations in cities account for 80% of all network traffic. This intense concentration of demand will accelerate the adoption of new network technologies, including the proliferation of small cells and the introduction of carrier-grade Wi-Fi to ease the burden. LTE alone will not solve the problem: Per subscriber usage continues to grow; in many instances doubling over the last year. LTE is delivering increased network capacity by offloading as much as 50% of traffic from 3G networks but the ever-increasing demand for mobile data may exhaust this new capacity within 2-3 years. The RAN has the biggest impact on network customer experience: 8% of dropped voice calls and more than 50% of data throughput issues originate in the RAN, which provides wireless mobile connection for phones and tablets and other devices, using a combination of technologies, including macro cells and small cells utilizing 3G, 4G and increasingly Wi-Fi for offload. Any improvements here will present a significant opportunity for service providers as 25- 40% of customer churn is network related. Data demand is fueled by new devices and the 'technorati' dominate consumption: The majority of network data usage is being driven by only 10% of subscribers – the 'technorati.' This segment of heavy data users consumes up to 10 times more data per session than the average user, comprising 80% of the overall network traffic. The ability to identify and address high-demand subscriber segments will be critical to managing scarce network capacity. Social media and 'second screens' dominate stadium events: Sporting and entertainment events already create significant surges in mobile data demand. During the event itself social media uploads and 'second screens' (watching content on a mobile device at the same time) creates a double spike, increasing data sessions by up to 50%. Voice calls during events drops by up to 50% as fans concentrate on the action.
Amdocs Enters into Five-Year Managed Services Contract for Business and Operational Support Systems with U.S. Cellular
Jan 27 15
Amdocs Limited announced that U.S. Cellular, the fifth large wireless carrier in the United States, has entered into an agreement with Amdocs to manage the operations of a range of its business and operational support systems (B/OSS). The five-year agreement covers key B/OSS areas including service activation, customer care and retail interaction, as well as billing for both business and retail customers. Amdocs will provide 24/7 system support including tier 2 services and application support. Amdocs will also manage U.S. Cellular's billing operations for both pre- and postpaid customers, spanning 3G and 4G (LTE) networks in some 100 markets in North America.
Norwegian Operators Select Amdocs Mobile Financial Services Solution to Advance Strex Mobile Payments Brand
Jan 27 15
Amdocs Limited announced that Norway's three leading operators â ’ Telenor, TeliaSonera and Tele2’ have selected the Amdocs Mobile Financial Services solution to advance their Strex joint venture for mobile payments. With this solution, Strex will be able to offer end users a single mobile wallet service with multiple funding and payment options. The Amdocs solution will consolidate the operators' multiple SMS (Short Message Service) -based payment systems into one, enabling Strex to offer their users a single mobile wallet with which they can pay for any digital or physical good or service, send money to friends and family and pay bills using either SMS,Â Web, USSD (Unstructured Supplementary Service Data ) or via a mobile app. Strex users can load their mobile wallet from their bank account, credit card or debit card, or use their carrier bill for mobile purchases. The solution will be deployed on a public cloud by the Amdocs Mobile Financial Services Center of Excellence, which will also manage Strex's daily operations under a multi-year managed services engagement. As a result, Strex will be able to ensure performance reliability and scalability with a cost-effective operational structure. Furthermore, the solution's integrated partner capabilities will enable rapid ecosystem growth and allow Strex to onboard, manage and settle with merchants and other partners on the same convergent platform, leading to a better customer experience and faster service adoption.